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Crowne Plaza Lombard Downers Grove

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Traveller (51)
Room & Suite (58)
Dining (4)
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Overview
  • Excellent50%
  • Very good32%
  • Average8%
  • Poor6%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
11 Jun12 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (277)
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Traveller rating
131
88
24
18
13
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131
88
24
18
13
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All reviewsdecent restaurantthe pool looked nicewheaton collegefront desk staffan older hotelvery nice hotelfour nightsbusiness triproom was clean and comfortablecoffee makerlobbychicagoihglombardrooseveltfurnishingsevent
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1 - 5 of 274 reviews
Reviewed 3 weeks ago via mobile

I liked the feel of the hotel from the time we walked in....clean and inviting. The room was very clean and updated. A hidden safe, a mini-frig. and very nice single cup coffee machine. The bathroom was remodeled with granite....very attractive. We never made it...More

Thank purplehotgirl
Hotel's Favourite
Reviewed 15 April 2018 via mobile

Welcoming staff, from the front desk to the restaurant. Clean, quiet and safe for a person traveling alone. My room was very nice and provided everything I needed for an overnight stay. The restaurant serves a nice breakfast and the waitstaff was prompt and attentive.

Thank CTMTraveler
Response from CPGE, Manager at Crowne Plaza Lombard Downers GroveResponded 3 weeks ago

Thank you for your review and feedback! We appreciate your kind words! Our goal is to provide the best customer service possible to every guest! We hope to have you back soon!

Reviewed 1 April 2018 via mobile

Let me start by saying that I'm a IHG spire member and that I'm a frequent hotel guest. The guest service that I found at this hotel was very approximate. 1. I got an email before checking in saying that I was upgraded. At the...More

Thank Paolo M
Response from IHGService, Guest Relations Manager at Crowne Plaza Lombard Downers GroveResponded 16 April 2018

Hi Paolo M, Thank you for your loyalty as an IHG Rewards Club Spire Elite member and for posting a candid feedback from your family's recent stay with us. While It is great to know that you were able to appreciate our room and bathroom,...More

Reviewed 4 February 2018

Recently spent the weekend while visiting nearby family and we enjoyed our stay at the Crowne Plaza. Front desk staff helpful and friendly, rooms clean and quiet. The indoor pool was lovely with windows on four sides as well as skylights. Pool was bigger than...More

Thank Laurie B
Response from CPGE, Manager at Crowne Plaza Lombard Downers GroveResponded 3 weeks ago

Greetings, Thank you for taking the time to review your stay with us. We understand you have many choices when choosing a hotel and appreciate you staying with us. We look forward to your next visit!

Reviewed 6 December 2017

Would've been "Excellent" if it weren't for the cold swimming pool. Since my wife loves their restaurant and their variety of gluten free menu, we decided to take a quick staycation (Thanksgiving break) and utilize their pool for the kids. The pool looked nice- although...More

Thank cpdr1
Response from CPGE, Manager at Crowne Plaza Lombard Downers GroveResponded 14 December 2017

Thank you your valuable time and feedback! We are sorry to hear your stay was not to your standards We appreciate your feedback and we strive to provide the best customer service. I have made proper notes for this not to be a recurring issue...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$105 - US$175 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$105 - US$175 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (51)
Room & Suite (58)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (9)
Questions & Answers
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Joyce F
3 March 2015|
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Response from LOUSDAD | Property representative |
On the sides of the property are fine
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Room Tips
"Poor Internet"
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"Get one close to the wireless ..."
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"Don't expect luxury in a standard room"
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"Ask for higher level rooms, do not stay on first floor. Make sure you get a room that never had any smokers..."
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