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Fairfield Inn Chicago Gurnee

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Fairfield Inn Chicago Gurnee
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158 Reviews from our TripAdvisor Community

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Showing 154: English reviews
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Reviewed 3 days ago NEWvia mobile

I've never stayed at a hotel in the United States with better customer service. The staff was extremely friendly and personable. The front desk girls, the gentleman that serviced a wonderful free breakfast, the maintenance man and housekeepers were simply the best. The room was clean, spacious and reasonably priced. If ever back in the area this is where we...

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Thank Michelle l
Terre Haute, Indiana
Reviewed 4 days ago NEWvia mobile

Stayed here for a business trip, and had excellent service, personalized attention and a good room. The room was well appointed. Breakfast was included. It's very close to shopping, nice restaurants and Six Flags. It was easy to get to off the interstate.

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Thank Karen O
La Habra, California
Reviewed 17 January 2017

We arrived in Gurnee for a Naval Graduation. We arrived early that morning and we couldn't check in because the hotel was full. Alex at the front desk asked for my cell and stated that she would call me once a room opens up. She also gave us an excellent suggestion for breakfast in which we enjoyed 2 days of...

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Thank mikkiautrey
Amanda D, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Thank you for sharing your experience at the Fairfield Inn Chicago Gurnee. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again...

Reviewed 7 January 2017

Fine hotel, quiet room, clean. Great complimentary breakfast. Nice desk people who greeted us, asked reason for visit-hockey, and then after game asked how it went! Small pool, but we didn't use it. Would stay again if in the area. Very close to Gurnee Mills Mall, ice rink, and Six Flags.

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Thank Cotabarb410
Amanda D, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Guest, Thank you for sharing your experience at the Fairfield Inn Chicago Gurnee. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank...

Grand Rapids, Michigan
Reviewed 2 January 2017

Great value. Clean, comfortable, very good hot breakfast. Stayed there for Christmas Eve 2016. The gentleman serving breakfast on Christmas Day was especially gracious (sorry, don't remember the name, but Dee at the front desk would know). He did his job with a big heart and a bigger smile on his face all morning. One could tell he loves Ed...

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1Thank mmuallem2017
Amanda D, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Thank you for sharing your experience at the Fairfield Inn Chicago Gurnee. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again...

Sandy Springs, Georgia
Reviewed 2 January 2017

Very nice hotel, walking distance to Gurnee Mills. Room was spacious and clean. Bed very comfortable. Hotel offers a hot, complimentary breakfast. Staff were friendly and courteous. The front desk staff (Sonja, Dee and Eva) were courteous, friendly and helpful. Would definitely stay here again.

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Thank Molly122016
Amanda D, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Thank you for sharing your experience at the Fairfield Inn Chicago Gurnee. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again...

A TripAdvisor Member
1 review
Reviewed 30 December 2016 via mobile

We stayed at the Fairfield Inn because we attended a concert. It was clean and the staff was friendly. Dee was very pleasant and made our stay more enjoyable! We would definitely stay at this hotel again.

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Thank A TripAdvisor Member
Amanda D, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Thank you for sharing your experience at the Fairfield Inn Chicago Gurnee. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again...

Mpls, MN, United States
Reviewed 18 December 2016

From the moment we walked in, we were pleased with the lobby décor, the water at the desk w/fresh limes, and the warm welcome. We were put right by the elevator like we asked. The room was clean, the bed was extremely comfortable as well, along with it being equipped with a fridge and microwave. It was very quiet at...

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Thank Loralee H
Amanda D, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Loralee, Thank you for sharing your experience at the Fairfield Inn Chicago Gurnee. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I myself am new to this TEAM and very lucky that they possess so...

Alvin, Texas
Reviewed 16 December 2016

Very nice clean rooms, convenient to many quality restaurants, great shopping mall within walking distance, exceptional staff members. Amanda, Alex, Dee, Andre, Dominick, Sonja, and Eva were all very polite and helpful. Working night shift and they all went out of their way to meet my needs as well have the very friendly house keeping ladies clean my room at...

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Thank davelucas54
Amanda D, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Mr. Lucas, Thank you for sharing your experience at the Fairfield Inn Chicago Gurnee. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I myself am new to this TEAM and very lucky that they possess...

Pekin, Illinois
Reviewed 11 December 2016 via mobile

Stayed here for a business trip and was very impressed with the cleanliness of the hotel and the friendliness of the staff. The rooms were updated and clean with plenty of space. The shower had plenty of water pressure. The lobby area was nice and offered complimentary coffee and teas. The breakfast was your typical continental type but the breakfast...

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Thank Dragons30
Amanda D, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Guest, Thank you for sharing your experience at the Fairfield Inn Chicago Gurnee. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I myself am new to this TEAM and very lucky that they possess so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
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Questions & Answers

Questions? Get answers from Fairfield Inn Chicago Gurnee staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We fit into a basic Queen room just fine and there were three adults. If you have kids you may want the bigger queen suite? Just a thought.”
 of 5 bubbles loraleeh2016, 18 Dec 2016 | Read review
“They have a nice pool for family time. Sometimes better on the 2nd floor..”
 of 5 bubbles d_hjsmith, 12 Sep 2016 | Read review
“Stay 15 minutes south in Deerfield......”
 of 5 bubbles LeAnneAt, 20 Jul 2016 | Read review
“We were on the 3rd floor, which was very quiet. Request a larger 2-queen room.”
 of 5 bubbles jeremysmom, 11 Jun 2016 | Read review
“We liked the first floor - we were close to the car.”
 of 5 bubbles judyf919, 18 Mar 2016 | Read review
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