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Holiday Inn Express Hotel & Suites Chicago Airport West

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Holiday Inn Express Hotel & Suites Chicago Airport West
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212 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Chicago Airport West
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Showing 204: English reviews
Reviewed 30 September 2014

Cannot recommend this hotel highly enough. Clean, well maintained, great breakfast. Staff was very friendly and continually went out of their way to help us. If you need a place to stay in Chicago, this is the place!

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Thank mor7pa
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for taking time of your busy schedule to give us your feedback. We appreciate your time and your loyalty to our hotel. We are committed to making sure our facility is ready for your arrival. Our staff are well trained and helpful at anytime. Thank you for staying with us and we hope to see you in the...

Reviewed 27 September 2014 via mobile

We can to visit family from out and had a great stay! The hotel is clean and well maintained! The price is very affordable for what you get, great service and an abundance of breakfast food to choose from in the morning! We will definatly stay herr again when we go into Chicago area!!!!

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Thank Crystal M
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Good to hear that you and your family enjoyed our facility. It makes a difference when you can stay somewhere and feel at home. We do our best to make sure you get that feeling. You are correct our breakfast bar is out standing. So much to choose from and don't forget about the pancake machine. Please next time you...

Lakewood, Ohio
Reviewed 16 September 2014

Typical cheapie construction; expect to hear sounds from other rooms. (Particularly since the bathroom doors fit so badly that it's necessary to pound on them to get them closed.) Most staff were nice, with one exception, but service was repeatedly lacking. Either they're stretched too thin or else poorly managed. The free shuttle to the CTA station is nice, but...

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Thank Matt K
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear Matt K, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received...

Pontiac, Michigan, United States
Reviewed 8 September 2014

All I have to say is the complete hotel staff was excellent. From the front desk clerk, who very extremely helpful to me and my family and very professional and the same can be said about the kitchen staff. When plan on visiting chicago again I will be making this my hotel to stay in.

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Thank Chevy P
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for taking the time out to give us your feedback. It's important to us that you enjoyed your stay and that our staff was great. We are pleased to hear the next time you visit Chicago we will be your first choice.

Chicago
Reviewed 3 September 2014

I stayed here for two nights. The staff was great, rooms clean, great amenities and a comfortable bed. I wasn't too pleased that I could not connect to the internet the first night after spending 25 minutes on the phone with the technical support person. However, it was fixed for the second night's stay. The ice machine was broken, so...

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Thank Anna M
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Please accept my apology regarding not being able to connect to internet right away. I'm glad that the problem was finally fixed. I'm also happy that you stated overall you enjoyed our facility and will be back. That really speaks volume, thank you!

Reviewed 3 September 2014

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Thank BreClark22
Central Illinois
Reviewed 2 September 2014

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1Thank Julie B
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Acworth, Georgia
Reviewed 7 August 2014

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1Thank Tujell1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

San Diego
Reviewed 3 August 2014

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Thank 88g
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Florence, Alabama
Reviewed 28 July 2014

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Thank Intrepid256

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Chicago Airport West staff and other travellers.
6 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Chicago Airport West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good Location”
Mumtaz400, 1 Apr 2017 | Read review
“Ask for a room facing the parking lot, its quieter.”
TravelMonster84, 9 Jan 2017 | Read review
“book in the back of hotel and higher up if street noise bothers you”
ipbchlvr, 23 Oct 2016 | Read review
“Ask for a room opposite of Mannheim Road”
cpjlaj, 23 Jun 2016 | Read review
“If you are a light sleeper ask for the parking lot side. Empty gravel trucks run the road and there must be a bump in the road.”
CSLebanon, 12 Jun 2016 | Read review
5 of 5