We stopped at the Joliet Best Western Inn & Suites for 1 night on our drive to Arizona. It was late and we checked in with no issue. However when we left before 5 am, there was nobody at the counter to check us out or issue me a statement. We waited for a few minutes then just…
Hubs and I were given the room at the end of the hall, past the stairs, which probably explains the tiny bathroom; didn’t appear that they were fully occupied so I don’t understand the reasoning. The bed was very comfortable but the shower water was between cool and maybe almost…
So, as someone who has worked in the hotel business for many years, I know that first impressions are everything. Well, the front desk clerk being completely clueless and rude leaves a heck of a first impression. First off, I had a reservation that had a rate change due to…
We are repeat 'customers' at this BW because we have not been disappointed in any of the times we have stayed in the past. . . . it is consistently good! We were not disappointed this time either, although the desk clerk knew that our second night was 'free'. . . . no change in…
This Best Western met all the things that were important to me. I had a coffee machine, refrigerator and microwave in the room and made use of all three in my extended stay. I enjoyed the variety of the breakfast items in a pleasant breakfast room. I felt secure with the 24…