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Sonesta ES Suites Chicago - Lombard

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Traveller (15)
Room & Suite (25)
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Overview
  • Excellent52%
  • Very good33%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“residence inn”(34 reviews)
“full kitchen”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Sonesta ES Suites Chicago - Lombard
Special Offer: Free Breakfast & Parking
Hotel deals
Offers from Sonesta ES Suites Chicago - Lombard
Special Offer: Free Breakfast & Parking
Hotel deals
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Reviews (192)
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90
62
19
7
4
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LanguageEnglish
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90
62
19
7
4
Show reviews that mention
All reviewsresidence innfull kitchenupstairs bedroompenthouse suitefront deskmain buildingthe upper levelseparate buildingsfamily birthday celebrationassistant general managerspent the weekdressing areaice makeroutdoor poolqueen bedreception areafree breakfast
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1 - 5 of 182 reviews
Reviewed 3 weeks ago via mobile

My family came up to Chicago for Memorial Day weekend. This place displays well online however, they are under construction. Free breakfast is served inside a room. We asked to use the grill to cook outside and it doesn’t work. Housekeeping does not change the...More

Thank Kris K
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded 3 weeks ago

I do apologize for all of the inconveniences that you encountered during your stay. Yes we are in the process of re-imaging our entire hotel from the guest rooms to the lobby to the outside. I'm sorry that you did not know about the renovation...More

Hotel's Favourite
Reviewed 31 January 2018

Spent two nights here while traveling. The price was great for what we wanted, a comfortable place for a family of 4 (2 adults, 2 teenagers). We stayed in one of the two "bedroom" suites (really a bit open area with loft). The place was...More

1  Thank captkirk17
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded 13 February 2018

Thank you so very much for your 5 STAR review... we pride ourselves on service and it seems as if we did deliver it to you. Regarding the items you noted in regards to repairs... the hotel will begin a complete renovation in early March....More

Reviewed 28 February 2018

When we walked into the lobby to check in, we were greeted by a great guy with a warm smile and genuine conversation...Assistant General Manager Odell Banks! He asked what we were up to for the weekend. When we told him we were looking forward...More

Thank phoenix0407
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded 7 March 2018

I am SO VERY HAPPY to read that you enjoyed your stay and my team took very good care of you. Thank you for being our guest and please come back again. It was a pleasure to service you.

Reviewed 3 February 2018

I've spent close to 2 weeks in this property. Property is located at the main locality. Close to lots of restaurants in a walkable distance. Room is equipped with an attached fully loaded kitchen. Dishwasher, Fridge, all possible utensils that you could use. Gym is...More

1  Thank Mohan R
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded 13 February 2018

Thank you so very much for your 5 STAR review and letting us know who the superstars are. I am so happy to hear that you enjoyed your stay. Please come back and visit soon. Thank you

Reviewed 29 December 2017 via mobile

I had stayed here since Nov 2017 for 2months and found excellent service. Only one issue was with the dispenser smell but that was taken care off. I would like to appreciate everyone specially Rachel Caruso for her wonderful service and being great and courteous....More

Thank Its Me C
Response from Maureen F, General Manager at Sonesta ES Suites Chicago - LombardResponded 31 December 2017

Thank you for your comments. It's a pleasure having you as our guest. I'm glad Rachel took good care of you. Come back soon. Happy New Year.

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$130 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Lombard
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$130 - US$331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Lombard
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (25)
Dining (1)
Pool & Beach (1)
Questions & Answers
Ask a question
dkinzie2017
27 February 2017|
AnswerShow all 2 answers
Response from Cynthia I | Property representative |
We are actually a Marriott hotel. Thank you Cynthia
0
Votes
Teacher2nd
28 March 2016|
AnswerShow all 8 answers
Response from Cynthia I | Property representative |
Cleaning Fee is only if you have a pet. We have the room deep cleaned after each guest with a pet checks out of the hotel. It is only a one time fee charged at check in.
0
Votes
Room Tips
"Upper Level Suite with Fire Place is our recommendation."
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"The suites with 1 king, 1 queen, and 1 sofa bed + kitchen are very spacious."
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"Towards the front side."
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"Choose the second floors if your able to walk stairs."
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