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Quality Inn & Suites

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47 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Atlanta, Georgia
Reviewed 1 week ago

I was in Chicago for a class reunion and stayed at this hotel for the convenience. The hallway smelled of "weed", suspicious people coming in and out of the hotel and the TV was not working properly. I will stay somewhere else next time!

Thank foreverwanda
Reviewed 13 September 2016

Room was decent and reasonably clean. Staff was accommodating and friendly but it seemed upper management was never around to address their serious issues. I was there for over two weeks for work. There were some big issues and safety concerns. Laundry facilities were "out of order" and I was told they haven't worked in almost a year! Machines were...

Thank Hope W
Arvada, Colorado
Reviewed 8 September 2016

Stayed here two years ago and it was very nice. Went back this year thinking it would be the same. Disappointing, the rooms were already needing Freshening up, carpets werent clean, found a scarf hanging in the bathroom from previuos guests, mirror was missing from back of the door. Light in bathroom didnt work right, not very bright, no where...

Thank Tazcatlover
Reviewed 17 August 2016

This Hotel is really really nice, the 3rd and 4th floors have been remodeled and they're working on the other two, the lobby is also finished, the rooms are very clean and the furniture is new. Beds and bedding very clean. Great staff very helpful and breakfast was also very good. Don't know why people gave it bad reviews, maybe...

Thank elesbe
Kansas City, United States
Reviewed 5 August 2016 via mobile

Upon Entering The Property: The Customer Service Agent Racially Profiled The Guest: Showing Disparity between White and Black Patrons: Demonstrating Partiality between White and Black Patrons: More Sociable with Black Patrons and Provided more Service and Information to Black Patrons: Less Service and Information Provided to White Patrons: Property is under Rennovation: Boxes displayed in Front Lobby Area: Entry way...

Thank Ernest J
Reviewed 24 July 2016 via mobile

Great hotel to stay at. Definitely Not as bad as people have advertised in previous reviews. As long and the beds and amenities are clean and comfy (which they were) I have no problem it. Stayed in room 305. No damage to anything. Very comfy and the air conditioning was great!

1Thank Tiffany Reynold... R
Orlando, Florida
Reviewed 6 July 2016

The Quality Inn and Suites in Matteson, Illinois is currently undergoing some remodeling and once completed, this should become a solid 2.5 star Choice Hotels property. The rooms were clean, containing a microwave and mini fridge and some upgrades to bathroom had been completed. The area had several restaurants, including an Olive Garden within walking distance. The breakfast consisted of...

Thank kuffup
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. I can assure you that we are the best choice in town. We are almost done with the complete renovation and are excited. as we have a very modern new hotel. Thank you for being a valued guest. We hope to see you again soon.

Elk Grove Village, Illinois
Reviewed 16 June 2016

I think the reviews must have been on a different hotel?? This place is great! Clean, friendly staff and yummy breakfast. It reminded me of a Marriott or Hyatt. I would stay here again especially with the great price I got.

Thank lq6072fds
Zury C, Manager at Quality Inn & Suites, responded to this review

Yes! We agree!! Thanks for the most positive comments. We are the best value hotel with a full breakfast, new CLEAN rooms and outstanding service. Please come see us again soon.

Reviewed 6 June 2016 via mobile

If we were picking a hotel solely on reviews we would absolutely not choose this one. I've stayed in bad hotels. This place greatly exceeded our expectations. The rooms were beautiful, clean, and the bed was super comfy. I work midnights and the simple fact that I slept completely through the night says a lot. All of the employees were...

Thank Christina W
Zury C, Manager at Quality Inn & Suites, responded to this review

We agree! The hotel is great. One thing we know as that we just have gained you as a customer for LIFE! Thank you for being you. Come see us again soon.

Columbus, Ohio, United States
Reviewed 12 May 2016

First off beware, they will scam you and charge you a smoking in the room fee 2 days after you have checked out. Both elevators are dangerous and should be considered a hazard. The doors sound horrible when the open and close, there is dust caked on the vents and the electronic panel, with the floor buttons, is swinging open....

1Thank Jennifer H
Zury C, Manager at Quality Inn & Suites, responded to this review

WOW! This is not what we are about. I would like to invite you back to the hotel to take pictures and post to your Tripadvisor account. We certainly DO NOT scam people out of their money. You would only have been charged a cleaning fee if you had in-fact smoked in the room. We want to insure a smoke...

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Hotel & Grounds (140)
Dining (69)
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  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Free wireless high-speed Internet access Free coffee Free parking on premises Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast. All guest rooms offer a 32-inch flat-screen television, clock radio, coffee maker, desk, hair dryer, pillow-top mattress, iron and ironing board. ... more   less 

Additional Information about Quality Inn & Suites

Address: 21050 Matteson Ave, 5200 Lincoln Highway, Matteson, IL 60443-2103
Region: United States > Illinois > Matteson
Price Range: £47 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 101
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for now ask for 3rd or 4th floor”
 of 5 bubbles elesbe, 17 Aug 2016 | Read review
“Stay somewhere else for a clean room for about the same price if not cheaper. Disgusting”
 of 5 bubbles JenniferH853, 12 May 2016 | Read review
“4th floor room is my choice”
 of 5 bubbles richoneme, 28 Apr 2016 | Read review
“Do not stay here!! sketchy neighborhood, horrible staffing, nasty hotel!”
 of 5 bubbles 724sanjayp, 9 Jun 2015 | Read review
“Ask for a room with the outside view!”
  • my real set up not what they post online lol
 of 5 bubbles 257aaronw, 1 Feb 2015 | Read review
5 of 5
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