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Best Western Naperville Inn

CancelonUS$83*
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Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$88*
US$83*
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US$84*
US$88*
US$83*
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Best Western Naperville Inn
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410 Reviews from our TripAdvisor Community

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Showing 396: English reviews
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Oconomowoc, Wisconsin
Reviewed 3 days ago NEW

Last week I was on a bus trip with a 2 night stay here. The carpeting was removed in front of our room and the floor was sticky, due to remodeling that was supposed to be finished when we arrived. Because of a number of bad miscommunications, we found we were without a room for our second night, when we...

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Helpful?
Thank mperinovic
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear mperinovic, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. This is certainly distressing to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities. I hope that you will consider staying with us again so...

HOTEL’S FAVOURITE REVIEW
Reviewed 4 April 2017

If you're looking for a clean, comfortable place to lay your head in Naperville, this is the place. All areas were clean, staff was very friendly and professional. Breakfast was better than other hotels in this range. Will stay here again.

Review collected in partnership with Best Western
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1Thank Diane K
About Hotel's Favourite Review
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear Diane K, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able...

Sheboygan, Wisconsin, USA
Reviewed 4 days ago NEW

Stayed here one night and they were under renovation but our rooms were all done and very nice. The renovations did not bother us. Breakfast was great. Free WiFi available. Convenient location to many restaurants, etc.

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Helpful?
Thank Janet S
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear Janet S, Thank you so much for your compliments to our breakfast options and service. I'm so glad that our renovations did not interfere with your stay and that you enjoyed your experience in accommodations and service. We look forward to serving you again!

Bettendorf, Iowa
Reviewed 1 week ago via mobile

Thank goodness I only had to stay one night. The first room we checked in to wreaked of smoke and we asked to get another room. This room also smelled like smoke but not nearly as bad as the first room. We had a room with an outside entrance to the parking lot. There were huge gaps between the door...

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Helpful?
Thank IaShopperGirl
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear IaShopperGirl, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we...

Canton, United States
Reviewed 1 week ago

Decent hotel. I'm pretty easy to please. However I was placed in a smoking room and the construction during my stay was pretty crazy. The makeover in progress looks good but it was a pain to walk through all the dust. Also please make smoking rooms no longer a "thing". Its 2017 and I'm ok with people smoking. But not...

Review collected in partnership with Best Western
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Helpful?
Thank davidgO7620NV
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear davidgO7620NV, Thank you for taking the time to write this review and share your experience. I am so sorry for the inconveniences that you experienced due to the ongoing construction and renovation process going on in our hotel. I hope you’ll return to see how we’ve improved upon the guest experience at the conclusion this process.

Chicago, Illinois
Reviewed 2 weeks ago

When I checked in they told me there is only smoking room available, I got shocked at the beginning, they took me in the room and was smelling so bad. Then the manager Syed gave me another room. I appreciate that.

Review collected in partnership with Best Western
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Helpful?
Thank miki_al
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear miki_al, Thank you for taking the time to write this review and share your experience. We want to apologize for the bad smelled hat you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. We will happily...

Reviewed 2 weeks ago

We stayed at this hotel for one night visiting family in Naperville. The staff member at check-in was friendly and helpful. Although the hotel is currently going through renovations, the hotel was upfront and apologetic and we were not at all affected by the renovations. The breakfast was fine for our needs. Upon check-in we were told that we received...

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Helpful?
Thank John L
Syed T, Director of Sales at Best Western Naperville Inn, responded to this review

Hello John, Thank You for leaving a review. I appreciate that you were so understanding about the renovations. We promise that at the end of these renovations you will love the results!! Please do join us again on your next trip to Naperville!

Buckeye
Reviewed 4 weeks ago

Nice hotel but may be in need of an update to what many of the other Best Western hotels have gone to. Bed was comfortable. Was lucky enough to get one of the few rooms that were located inside. Always prefer that option.

Review collected in partnership with Best Western
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Helpful?
Thank William L
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear William L, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We also appreciate your suggestions for improvement and look forward to impressing you...

Toronto, Canada
Reviewed 4 weeks ago

We have spent two nights here on personal visit in Naperville, here everything was excellent, and was close to the location. The room was excellent and comfortable. I would definitely recomend to others planning personal and business trip to Naperville IL

Review collected in partnership with this hotel
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Helpful?
Thank bstahim
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear bstahim, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such...

Bellevue, Iowa
Reviewed 4 weeks ago

My room was very good and the service was great. I had to book a room last minute and they were more than accommodating at a great price. I will definitely stay there again. It was nice that you get a free breakfast. When traveling on business you usually don't have time to go out for breakfast.

Review collected in partnership with Best Western
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Helpful?
Thank Diane M
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear Diane M, Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Thank you so much for your compliments to our free breakfast offered and that you've allowed us to be such an important part of your vacation and we thank you for sharing...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western is the perfect choice for your stay in Naperville For your dining pleasure there are pleanty of restaurants to choose from. Located near many corporate headquaters such as Lucent Tech, Nalco, Conagra Foods, Office Max, Nicor, BP Amoco and many more. Minutes from beautiful Downtown Naperville and the Riverwalk. Visiting a college in the area, call and ask about our special college rate. Whether travelling for pleasure or business you will enjoy the great rates and an excellent friendly staff. ... more   less 

Additional Information about Best Western Naperville Inn

Address: 1617 Naperville Wheaton Rd, Naperville, IL 60563-1524 (Formerly BEST WESTERN Naperville Inn)
Region: United States > Illinois > Naperville
Price Range: £60 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Naperville Inn 2.5*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Best Western, Hotwire, Hotels.com, Orbitz, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Naperville Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Naperville Hotel Naperville
Naperville Best Western
Hotel Style:
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#8 Family Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Naperville Inn staff and other travellers.
4 questions
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over a year ago
Albany, Indiana
over a year ago
over a year ago

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Questions? Get answers from Best Western Naperville Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated non-smoking room.”
557janets, 24 May 2017 | Read review
“Satisfied and will recomend anyone planning trip to this city”
bstahim, 26 Apr 2017 | Read review
“Don't stay near the loading area”
bobgR2771IG, 23 Jan 2017 | Read review
“Ask for a quiet room on floor 3”
JP2303, 8 Dec 2016 | Read review
“I chose the non-smoking room. There is a gym. There are also near markets and fast food stores with less than a mile.”
neildelioncourtr, 26 Oct 2016 | Read review
5 of 5
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US$83* /night
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Prices are for 1 room, 2 adults
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