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Crowne Plaza Hotel Chicago - Northbrook

297 reviews
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Traveller (33)
Room & Suite (27)
Dining (4)
Overview
  • Excellent40%
  • Very good34%
  • Average15%
  • Poor5%
  • Terrible6%
Travellers talk about
“outdoor pool”(13 reviews)
“front desk”(40 reviews)
“enjoyed my stay”(7 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Crowne Plaza Hotel Chicago - Northbrook
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (297)Write a Review
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114
96
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114
96
42
14
18
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All reviewsoutdoor poolfront deskenjoyed my stayshuttle drivercorporate officemeeting roomthe hotel is cleanon site restaurantbreakfast buffetbusiness tripthe hotel offersbusiness centerbusiness travelersnorth sidefresh fruitvery nice staychecking out
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1 - 5 of 284 reviews
Reviewed 2 weeks ago

The staff lost a pair of pants 2 months ago and the management has been ducking me ever since about reimbursing me. For a month I called Robert Walton the manager and Nick Anderson the General Manager to discuss the issue with them and neither...More

Thank jra1998
Response from Nicholas A, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 2 weeks ago

Thank you for taking the time to detail out the experience you’ve had with us. I can only imagine the frustration you must feel. We take time each morning to read all of our guest feedback together as a team and we were absolutely mortified...More

Hotel's Favourite
Reviewed 16 January 2018

clean, comfortable, safe and well managed. What more do you need. Price was also good. The bar is a great place to join, especially good burgers. Staff were just 100% for me. Crowne Plaza is a brand you can trust.

Thank SoloTony2015
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 17 January 2018

Thank you very much for your comments and feedback - we are excited you enjoyed your time with us and do hope to see you again in the future!

Reviewed 4 weeks ago

I had the opportunity to do some re-certification training at the Northbrook, Illinois Crown Plaza. The hotel is conveniently located on easy access and egress streets on the north side of Chicago (near Chicago's Wheeling Palwaukee Airport). A safe and quiet location, despite the airport...More

Thank Sheriff John T
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 4 weeks ago

Thank you so much for taking the time to share your feedback - we are excited you enjoyed your time with us and do hope to see you again in the future!

Reviewed 24 December 2017

We have stayed here twice before and will be back at the end of the week. I just hate spending hundreds of dollars for a room, when I just need a place to sleep. You will find that most times, the rooms are $100 or...More

Thank notme2017
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 25 December 2017

Thank you so much for your comments and feedback! We are excited you enjoy your time at the hotel and we appreciate your loyalty to the property when you travel. Have a great holiday and we look forward to seeing you again in the future!...More

Reviewed 1 December 2017

I had a very nice stay at the Crowne Plaza in Northbrook. I wasn't expecting the world, but it was a good, clean room, with a comfortable bed. The bartender at the bar was excellent. Would stay here again.

Thank the_real_tdog
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 2 December 2017

Thank you so much for your great comments and feedback - we are excited you enjoyed your time with us and we hope to see you again in the future!

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Airport Transportation
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Hot Tub
Tennis Court
Details
Price range
US$80 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$80 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (33)
Room & Suite (27)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Sonia A
3 December 2016|
Answer
Response from Jhager45 | Property representative |
Thank you for thinking of lunch today at Willows! We are excited to have you dine with us - the dining room offers a selection of all types of food - burgers, wraps, salads, heavier entrees and lighter selections. Dining... More
0
Votes
Alli G
21 June 2016|
AnswerShow all 3 answers
Response from prof747 | Reviewed this property |
Get cutlery and other items at the local supermarket. Hotel doesn't offer any of these!
0
Votes
Room Tips
"quiet means higher I think"
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"Ask for a quiet room."
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"I was on an upper floor but have stayed on lower floors and all were good rooms. Staff are always happy to..."
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"I was on the ground floor in a suite, another time I stayed upstairs in a standard room, either are..."
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