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Crowne Plaza Hotel Chicago - Northbrook

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269 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Chicago - Northbrook
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Showing 259: English reviews
Malta, Illinois
Reviewed 23 October 2013

Stayed here as part of a 3 day conference. Overall, the staff was kind, the rooms were comfortable and fairly soundproof, and I really enjoyed my stay. A few minor things: used the business center, where one of 3 computers was not usable (not turned on) and on the second of 3, I attempted to print a page for a...

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Thank FarmGirl78
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to post these thoughtful observations about your recent stay at Crowne Plaza Chicago Northbrook. It is critical for us to receive this kind of feedback from our guests, so that we can continually have the opportunity to evaluate our service and make improvements when needed. I apologize for the business center issue your encountered....

Reviewed 18 October 2013 via mobile

I frequent this hotel several times a month and have never been disappointed. Check-in, room service, bar and breakfast are all staffed by courteous and professional staff. Rooms are clean and beds are vert comfortable - could use a few more plugs bedside though. If your staying in the Northbrook area the Crowne Plaza is the best and only place...

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1Thank TUSR84D
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Please accept our sincerest thanks for your gracious acknowledgement of our staff, hotel and cuisine! To be considered your favorite Chicago hotel is certainly an amazing compliment and we look forward to welcoming you back for another great stay next month. Thank you for your review. Warm regards, Alma Guest Services Manager

Sunshine State
Reviewed 14 October 2013

From the courteous and comfortable shuttle ride, to the check-in process, to the prompt and delicious room service, to the superbly comfortable, clean, all-around awesome room, I loved every moment of being at this hotel. I was stuck in Chicago because of flight/weather complications, and the airline sent us here, and at first I was worried it would be bad...

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Thank R R
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

It is such a compliment when a guest has enjoyed their stay so much that they are inspired to write a review. We are delighted to read your kind remarks regarding the personalized service from our staff as well as how much you appreciated the luxurious amenities and thoughtful touches we provide. We certainly enjoy creating a positive experience for...

Sheboygan, Wisconsin, USA
Reviewed 13 October 2013

The breakfast and lunch buffets were wonderful - everything tasty and hot. The hotel shuttle will take you anywhere you want to go within 5 miles. They took 10 of us to dinner at a great restaurant the hotel even suggested.

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Thank Janet S
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

What a pleasure for us to read such a wonderful comment. Thank you so much for sharing your experience. It means a world for the teams. We look forward to welcming you back at the Crowne Plaza Northbrook in the near future. Kind regards, Alma Guest Services Manager

MN
Reviewed 6 October 2013

Very nice, clean, well run hotel north of Chicago. It is convenient when visiting Northwestern University. Quiet area, easy to get to and from. It is a good deal if booking through sites where you don't know the hotel name ahead of time. The only thing missing is a "free" breakfast which is hard to find in good hotels in...

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Thank Pete1803
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

We truly appreciate your recommendation of our hotel and would like to Thank You for your visit and the review posted. We really hope to be able to welcome you again at our property, should your travels bring you to Chicago. Kind regards, Alma Guest Services Manager

honolulu
Reviewed 22 September 2013

I highly recommend this hotel I am from Hawaii there is a lot of great hospitality there but I was very surprised with the rooms were nice the breakfast buffet has a large range of food from everything you want to eat even healthy. This is what blew my mind was they have a shuttle bus driver you can schedule...

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1Thank darren t
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Dear Darren, Aloha! Thank you for your recommendation. The staff at the Crowne Plaza Chicago Northbrook strives to provide each and every guest with an experience that surpasses their expectations, and we are very happy to read that your stay was no exception. We are glad you were able to take advantage of our shuttle service and that we were...

Manila, Philippines
Reviewed 10 September 2013

Great place to stay. The hotel is located to the clients that I need to work with. The hotel has a free shuttle service that can bring its customer to nearby restaurants and malls. Friendly staff all over the hotel! I will definitely come back when I have another business trip in this area.

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Thank pdc_129
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you very much for the review of our property. We appreciate your feedback on the quality of your experience with us. I am pleased that you had a good experience with our staff! I am glad to hear that our shuttle service was able to assist with your travel needs while meeting with clients. On behalf of our entire...

Atlanta
Reviewed 5 September 2013

The Crowne Plaza in Northbook was a perfect stay. The rooms were large and spacious; the bed was so great, I didn't want to get up in the morning; the bathrooms were well equipped and large; the furnishings were new and tasteful. Everything about this hotel was superior. If I had any complaint at all, it would be that I...

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Thank NonnahsS
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Dear Nonnah S, Thank you for taking the time to reach out to us and share your kind remarks about your recent stay at the Crowne Plaza Chicago-Northbrook. We are glad that you appreciated our spacious rooms and bathrooms, the comfortable beds, location and dining options. It’s great to hear you loved the location of the electrical outlets in the...

Chicago, Illinois
Reviewed 5 September 2013

Booked this hotel through Hotwire which I do often. It was clean, comfortable and very affordable. I would definately stay here again. The rooms were large, beds were comfy, staff was great. Nice restaurant and bar in the lobby area. Quiet hotel.

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Thank 691Julie
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Dear Julie, Thank You for your kind review. We are pleased that several features contributed to making your stay with us comfortable and affordable. I am delighted to hear you enjoyed our beds. I am glad you had an opportunity to experience the restaurant and bar. Thank you for your compliments of our hotel and staff. We hope to receive...

West Des Moines, Iowa
Reviewed 3 September 2013

Have stayed there as a Sheraton and now as Crown Plaza. Clean large rooms. Free parking and internet. Outdoor pool. They have a restauraunt but we did not use it. Long hallways can be trying. Paid 54 on Hotwire. would stay there again .

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Thank hrw1953
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for your review! We appreciate you taking the time to share your experience with us. We are glad that you found our rooms comfortable. As you mentioned, we offer complimentary parking and WiFi and an outdoor pool great for those hot summer days. On behalf of our entire team, we want to thank you for choosing the Crowne...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Chicago - Northbrook staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Chicago - Northbrook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on an upper floor but have stayed on lower floors and all were good rooms. Staff are always happy to facilitate requests from guests.”
GerardB545, 30 Mar 2017 | Read review
“I was on the ground floor in a suite, another time I stayed upstairs in a standard room, either are completely fine.”
Ciara220, 1 Jan 2017 | Read review
“rooms in back are quietier”
arliss2015, 16 Nov 2016 | Read review
“Ask the Hotel Staff To Place you in a Hotel Room that is Away from the Loud Sound”
TruthSeeker1973, 26 Oct 2016 | Read review
“A room not near the elevators.”
michelled291, 17 Oct 2016 | Read review
5 of 5