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Hilton Northbrook

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Hilton Northbrook
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558 Reviews from our TripAdvisor Community

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Showing 546: English reviews
Chicago, Illinois
Reviewed 1 week ago

Wedding, family guest from out of town, 2 day stay, 2 elevators broken for 2 days, no heat, had to relocate to other building, did I say no heat (same in both rooms). Not good! Enough said!! NOT GOOD AT ALL!! I feel bad for the bride and groom. This was suppose to be their special day. Unacceptable hotel problems.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 1moetime
Northbrook, United States
Reviewed 1 week ago

stood in the bar/restaurant for quite sometime finally they came over and instead of asking what we wanted said im too busy to serve you, if you were wanting to eat you should go elsewhere, back outside into the 1 degree weather, by the time we got back we couldnt make use of the hot tob or sauna which closed...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank B4457KAericg
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

On behalf of the management and staff we’d like to thank you for your recent stay with us. We very much appreciate your business and thank you for selecting our hotel. At the same time we are disappointed to learn that you found some of our facility lacking the services and amenities you've come to expect from us. We always...

Sarasota, Florida
Reviewed 1 week ago

Service was exceptional. Food in restaurant was great. The beds were smaller than the average queen. One night was very noisy, but it was New Years Eve. Otherwise a beautiful, quiet hotel. Would definitely stay there again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank N9450VNwendyc
Chicago, Illinois
Reviewed 1 week ago

We had an excellent experience & looking forward to our future stays this year & years to come. Hopefully with the amount of stays we have planned for this chain of hotels we will be rewarded. That will really be appreciated!!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Marcie F
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the great review. I really appreciate the nice comments and I'm so happy to hear you had a great stay. You will definitely earn points with every stay. We hope to see you soon, and have a wonderful New year.

Wood Dale, United States
Reviewed 1 week ago

Had a WONDERFUL time at Hilton Northbrook for their NYE package. We enjoyed the staff, our stay and the most comfortable bed we have ever slept on. Definitely will come back next year to ring in the new year. Highly recommend this hotel for any stay.

Review collected in partnership with Hilton Hotels & Resorts
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Thank christinesS28QZ
Crystal Lake, United States
Reviewed 2 weeks ago

Bed bugs!! Dirty shoddy rooms. Peeling paint and wallpaper. Windows super drafty and you must move in front of thermostat to keep it functioning. Luke warm hot tub. Internet never worked. Could no even get my normal 4G Version! Don't give me fake eggs when I order two off the menu. Banquet and brunch food cold and horrible. Just blew...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank 129perryk
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for your TripAdvisor review. It is with disappointment to learn that you were unsatisfied with your recent stay. I sincerely do apologize for the frustrations you went through and do take these issues you mentioned in your review seriously. We strive to provide exceptional service in all facets of your stay and are disappointed anytime we...

Normal, Illinois
Reviewed 2 weeks ago

Excellent value and great stay for a family of four with teenagers. The only bummer is that they have double beds instead of queens, but the room has plenty of room for a rollaway. I LOVED the set up of our room. I loved a little changing area and bathroom separated as mom of two teenage boys!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank DrCarrieAnna
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying us and for the wonderful review. I'm so glad to hear you find the rooms accommodating for you and your family. We apprciate the nice comments and look forward to seeing you again. Have a great day.

Northsbrook, United States
Reviewed 3 weeks ago

poor heating system, uncomfortable beds, uncomfortable bathrooms (no space). In other words, the room was too cold because there was very little if any heating system. The beds were so soft, backs began to ache. The bathrooms has very little room and therefore made it difficult for any movement what so ever.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank yeonl607
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

On behalf of the management and staff we’d like to thank you for your recent stay with us. We very much appreciate your business and thank you for selecting our hotel. At the same time we are disappointed to learn that you found some of our facility lacking the services and amenities you've come to expect from us. We always...

Illinois
Reviewed 10 December 2016

3-night stay on business. Staff very attentive; facility older, but updated. Very close to major insurer corporate offices. Breakfast buffet fresh and again staff was attentive. Room was updated, but showed wear and was not as fresh as I would have expected. Room and floor was quiet, WIFI excellent.

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Helpful?
Thank IllinoisILtraveler
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us at he Northbrook Hilton Hotel. I would like to apologize about the room, and would like to let you know that we will be updating them very shortly. I'm glad to hear you found the staff helpful and the food good. We hope to see you again, and have a Happy Holiday...

Milwaukee, Wisconsin
Reviewed 7 December 2016

This hotel is top notch from the check-in process; the people that work there, the cleanliness of the room, the staff in the restaurants. The only thing I didn't like was they claimed airport shuttle. I was stranded and the shuttle had already stopped. During check-in found the shuttle only runs every 3 hours back to the airport.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank nancyzmyslo
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the review. I would like to sincerely apologize for the inconvenience with the shuttle to the airport, as we do try to actually run it there every 2-3 hours it is just based on what other scheduled shuttle rides the hotel may have already set in place. We hope to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hilton Northbrook

Address: 2855 Milwaukee Ave, Northbrook, IL 60062-6103
Region: United States > Illinois > Northbrook
Price Range: £91 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Northbrook 3.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Hilton Northbrook Hotel Northbrook
Northbrook Hilton Hotel
Hilton Hotel Northbrook
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Northbrook staff and other travellers.
3 questions
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4 months ago

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Questions? Get answers from Hilton Northbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are aimed away from high-volume roadway that is adjacent. No noise concerns.”
 of 5 bubbles IllinoisILtraveler, 10 Dec 2016 | Read review
“Be aware there are two wings and choose parking accordingly. Our room at the rear of the hotel was quiet.”
 of 5 bubbles koperpenuh, 10 Oct 2016 | Read review
“It's my impression that all rooms are similar.”
 of 5 bubbles EnjoyFineFood, 25 Sep 2016 | Read review
“Room 404 near elevator and stairs. No ice machine on the 4th floor.”
 of 5 bubbles Ginger-Suzie, 22 Sep 2016 | Read review
“You can use digital check in to choose a room”
 of 5 bubbles 422murrays, 24 Jul 2016 | Read review
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