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Candlewood Suites O'Fallon

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60 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Chicago, Illinois
Level Contributor
195 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 October 2016

Shabby. Rooms are spacious, but smell stale - linens/furnishings aren't high quality. Wifi is spotty. Rooms are cleaned only weekly. No breakfast. Loud a/c and neighbors. Quiet location, lots of parking.

Helpful?
Thank L H
IHGService, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear L H, Thank you for staying with us and for posting your comments. I am pleased to note that you liked the peaceful location and ample of parking spaces. We work very hard to ensure our facilities and service are superior and we strive to be the best extended stay hotel around. It is regrettable that you were not... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2016 via mobile

I reserved a 1 bedroom suite with queen bed, well in advance (1 month) of our stay. We arrived at the property, checked in, proceeded to the room to discover it was not the suite but a regular room with two double beds. We weren't informed at check in and later were told they tried to call me. Of course,... More 

Helpful?
Thank Rodney M
IHGService, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear Rodney M, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.... More 

Travellers are raving about these O'Fallon hotels

Tallahassee, Florida
Level Contributor
5 reviews
4 hotel reviews
Reviewed 11 August 2016

quiet location reservation processed and waiting gas station nearby front doors not automatic - difficult holding door open and pushing luggage cart disinterested front desk staff found hair extension clip on recliner could not get Internet access from business center

Helpful?
Thank JXMc32301
IHGService, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review

Dear JXMc32301, Thank you for choosing to stay with us during your recent travel. While it is regrettable that you did not fully enjoy your experience, I appreciate that you have taken the time to write a review. Allow me to apologize for any inconvenience you may have experienced due to some of our amenities and the level of service... More 

Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2016

Great stay for a family to look for apartments in the sorounding area. Rooms were comfortable, clean, and quiet with a big refrigerator, microwave and a small stove top. The customer service by the front desk was phenomenal. Especially Lee-Ann went above her job description to be helpful and make our stay wonderful. We requested for an early check-in, it was... More 

Helpful?
1 Thank irene1410
Champaign-Urbana, Illinois
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 August 2016

This is a great hotel. I am in town on business and will be staying here for several months. Upon arrival, the hotel staff welcomed me with open arms. I initially was given an efficiency suite, but upon realizing that I would be staying for an extended amount of time, my room was upgraded to a one bedroom suite. The... More 

Helpful?
Thank Ricochet2272
Albany, Georgia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 June 2016

The overall hotel is clean and quite... except there was a guy in the room below us that was playing loud music. Once front desk was called he stopped. Otherwise it is in a great location there is a movie theater across the street and plenty of eatery's next door. Overall nice stay. I would stay again.

Helpful?
Thank Amber G
Colorado Springs, Colorado
2 reviews
Reviewed 7 May 2016

After a very long trip our receptionist Lee-Ann was extremely accommodating and she made her mission for us to feel completely at home. She went over and beyond to ensure our stay was of the best quality. The rooms were very clean, and there are some very subtle touches that will definitely keep us comig back when we pass through... More 

Helpful?
Thank monty372
Seymour
Level Contributor
144 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 April 2016

I was happy with my stay here. The hotel is very convenient to Wal-Mart, Sam's, and restaurants too. I did some cooking in my room, and found everything I needed to be there in working order. The room was fine for sleeping. Right before I was leaving, one of the lights burnt out in the bathroom fixture, but that was... More 

Helpful?
Thank jrperkins3
O'Fallon, Illinois
Level Contributor
4 reviews
Reviewed 2 April 2016

The WIFI is free but don't count on getting work done online without interruption and forget about watching movies on Netflix. The internet service here is TERRIBLE. It works well when it is working but it kicks you offline several times per day or night. If that were not bad enough, they change the internet password every Friday. I have... More 

Helpful?
Thank Garlon A
Matthew H, General Manager at Candlewood Suites O'Fallon, responded to this review

Garlon A, Thank you for the feedback you provided in this online review. Please accept our sincere apology for the problems you were having with our internet service. We are in the process now of upgrading our bandwidth and our access points to make sure this does not happen going forward. It is our goal to give every guest a... More 

Chattanooga, Tennessee
Level Contributor
67 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 March 2016

We arrived late and were assigned a King Suite as requested. When we got to our room we found a few problems. There was a mass of dust on top of the refrigerator (it looked like it hadn't been cleaned in weeks, possibly months), there were huge rips in the recliner, there was grime around the shower head, there was... More 

Helpful?
Thank JamesTheDG
Matthew H, General Manager at Candlewood Suites O'Fallon, responded to this review

JamesTheDG, Thank you for providing us feedback about your recent stay with us. I want to sincerely apologize for the cleanliness and condition issues you found in your room. I can assure you that cleanliness and condition are very import to us here at the Candlewood Suites and complaints like yours are rare at our hotel. I can promise you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
At the Candlewood Suites O'Fallon Illinois Hotel, we put the amenities where they really count: in your room. Big, built for comfort or an extended stay. It's the ultimate suite hotel for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the DVD / VCR Combo. Borrow your favorites from our free video and DVD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. Pets Are Welcome with a fee of $75 for 1-6 nights or $150 for 7 + nights. Room cleaning is provided once every 7 days.Maximum number of guests allowed per room including children is 2 in a room with one bed and 4 in a room with two beds. The front desk is open 24 hours a day. ... more   less 

Additional Information about Candlewood Suites O'Fallon

Address: 1332 Park Plaza Dr, O'Fallon, IL 62269-1763
Region: United States > Illinois > O'Fallon
Price Range: £73 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites O'Fallon 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Candlewood O'fallon
O'fallon Candlewood Suites
Candlewood Suites O'Fallon United States/IL
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Questions & Answers

Questions? Get answers from Candlewood Suites O'Fallon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 403 is good nice view”
 of 5 bubbles AmberG279, 25 Jun 2016 | Read review
“They keep a very clean environment to assist in accommodating your pets”
 of 5 bubbles monty372, 7 May 2016 | Read review
“There is a pond behind the motel with a couple of ducks and a couple of geese. That is very relaxing.”
 of 5 bubbles garl0na, 1 Apr 2016 | Read review
“Choose another hotel.”
  • Rips on recliner.
  • Grime on shower head.
  • Mass amount of dust on top of refrigerator.
  • Build up from previous guests on pan.
 of 5 bubbles JamesTheDG, 14 Mar 2016 | Read review
“Quiet interior rooms and hallways!”
 of 5 bubbles roys437, 7 Sep 2015 | Read review
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