Over and above excellent in Service and Hospitality. Retired from J.P.Morgan Chase and can identify customer service quality. I am always short and to the point. But evidently this can't be submitted with less then 200 words. My first and only complaint. You ask for it :)
We stayed here for a family wedding (also held at the hotel). The staff were incredibly kind and accommodating. The fitness center has a great sauna and steam room and the pool and whirlpool are FABULOUS. After two days we felt completely pampered and relaxed and ready for…
The Lodge at Oak Brook is perfect for business or pleasure. My colleagues and I were able to meet in a quiet room, dine in a spacious area overlooking the lake while watching a gentle snowfall. The business center was well-equipped, facilitating our print and other…
Nice even in the deaddkd winter. It is slightly problematic because there are no restaurants in the area so they can monopolize the price of food and beverage. But it is nice and they were a great place to hold a celebration of life .
The personnel at the Hyatt Lodge really made my family and I's 3 night, 2 day stay both comfortable and enjoyable. Alexa and Lori at the front desk greeted us every morning and would answer any questions we had. We loved the amenities included with the hotel stay (pool, gym,…
"Lake View Rooms are best"
"Don't book a room at this hotel-they don't care about their guests whatsoever."
"Request a room that over looks Lake Fred."
"I would think most are terrific but you should ask for a high floor if you can."
"Rooms can be far from the lobby and hotel amenities."