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Holiday Inn Express Chicago-Oswego

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Holiday Inn Express Chicago-Oswego
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125 Reviews from our TripAdvisor Community

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Showing 123: English reviews
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Centerville, Ohio
Reviewed 3 weeks ago

Our family relocated from FL and with challenges closing on our home in the area we stayed here for over a month and the staff treated us like family. Clean rooms, great service and an excellent location. We couldn't have asked for better accommodations and truly appreciate the staffs exceptional service. Thank you Holiday Inn Oswego Family!

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Helpful?
Thank FamilyTraveler1134
MatthewNym, Guest Relations Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Thank you for such a nice review! It was a pleasure having you and your family stay with us and congrats again on closing on your new home. We hope you stop by and see us when you get the chance.

Reviewed 11 February 2017 via mobile

We stayed here two nights. Clean, quiet, and everyone on the staff were friendly & helpful. Room was excellent & clean. Breakfast was standard but staffed & helpful. Would definitely stay here again when in the area.

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Helpful?
Thank Catherine C
MatthewNym, Guest Relations Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Thank you very much for taking the time to leave us a review. We appreciate the great comments and feedback you have left for us. We hope to see you again soon!

Reviewed 28 November 2016 via mobile

We recently stayed here for 2 nights, and we were very satisfied. The hotel and room were clean, the beds were comfortable, and there are several restaurants nearby. The price was reasonable despite the fact that is was a holiday weekend! We would stay here again.

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Helpful?
Thank Angela S
Buffalo
Reviewed 18 October 2016

The staff is friendly and courteous. The rooms were well equipped and updated. The breakfast was diversified and the coffee was hot and good. Overall a nice hotel. Would definitely stay here again. The price was right.

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Helpful?
Thank sailoreddie
MatthewNym, Guest Relations Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Thank you very much for taking the time to leave us a review. We appreciate the great comments and love hearing you enjoyed your stay with us. We hope to see you again soon!

Edinburgh, United Kingdom
Reviewed 17 September 2016 via mobile

The 'jacuzzi rooms' are horrible. The suites are much better, even though they use the same space. I'd booked a standard room (no photo on IHG site) and had hoped for an upgrade. However, my status was not recognised in the room type. My colleague (base level) got a suite upgrade (checking in after me) but despite being Spire Elite...

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Helpful?
Thank Colin J
IHGService, Guest Relations Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Dear Colin J, Foremost thank you for your patronage as an IHG Rewards Club Spire Elite member. I appreciate you taking the time to write a thorough and candid review about your stay with us. I do want to take the opportunity to apologize if you were not able to have an exemplary hotel stay with us because of certain...

Reviewed 4 September 2016 via mobile

We checked in around 6pm. I didn't catch the guy's name behind the counter but he was super cool. Very quiet hotel (we were on the second floor). Didn't really check out the pool or gym (we have a baby with us) but it seemed nice. The room was spotless. It felt very clean & welcoming. The bed was also...

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Helpful?
Thank Kris R
Anita P, General Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Thank you for your review, Kris R! We will check out the bathroom lighting but glad to hear everything went well during your stay! Hope to see you again soon!

Chicago, Illinois
Reviewed 13 July 2016

The front desk lady was very polite, the room clean with a very comfortable bed. The bathroom spacious with all the toiletries. Breakfast was good and was included in the room rate. I would definitely stay again at this location.

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Helpful?
Thank JMEscobar1
Anita P, General Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Thank you for your review, JMEscobar1. We appreciate the positive comments and hope to see you again soon!

Davie, Florida
Reviewed 20 April 2016 via mobile

This was our second stay at this hotel in 5 The past year. There are too many hotel choices in Oswego. This hotel is the closest to our family in the area. It isn't a brand we normally choose but we were pleasantly surprised, even on the second visit. Clean, comfortable rooms. Not spacious or luxurious but it has all...

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Helpful?
Thank oenotraveler1
MatthewNym, Guest Relations Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Thank you so much for your great comments and feedback. We really appreciate you taking the time to leave us a review. We are very happy that you have decided to stay with us while visiting family and we do hope to see you again soon!

Chicago, Illinois
Reviewed 11 April 2016

Nice and clean, with an exceedingly friendly staff. Anita and Shon were great at check-in, and everyone I spoke with at the front desk throughout my stay was very pleasant and helpful. I didn't use the pool or hot tub but they looked clean and nice. I would definitely stay here again.

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Helpful?
Thank Steve6177
MatthewNym, Guest Relations Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Thank you so much for taking the time to leave us this fantastic review! We really do appreciate the great comments and will share them with the staff. We hope to see you again in the near future.

Merrillville, Indiana
Reviewed 28 March 2016

I watched an elderly guest tell the front desk that her toilet was stopped up. The woman at the desk asked her if she wanted a plunger. Really? We have to take care of our plumbing issues at this hotel? I was appalled at that response. Of course, the elderly lady said that she preferred to have maintenance look at...

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Helpful?
Thank BERNICED_13
MatthewNym, Guest Relations Manager at Holiday Inn Express Chicago-Oswego, responded to this review

Thank you for taking the time to leave us a review. We appreciate your wide range of comments and feedback very much. In regards to the specific issue of the plunger we will use that scenario you provided as a teaching tool to retrain front desk personnel on the proper way to respond and handle certain issues. Thank you and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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Questions & Answers

Questions? Get answers from Holiday Inn Express Chicago-Oswego staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are well insulated, so I think any room would be equally good as far as view.”
 of 5 bubbles Tillary, 10 Oct 2015 | Read review
“No problems even on the "street side" of the hotel. VERY QUIET!”
 of 5 bubbles HenryR116, 1 Apr 2015 | Read review
“Upper floors away from elevator”
 of 5 bubbles janm158, 1 Sep 2014 | Read review
“Top floor always quieter.”
 of 5 bubbles akaSparky, 29 Jan 2014 | Read review
“The mini suites (not sure what thy're called: king bed and couch area separate) are just a few dollars more but well woth the extra!!”
 of 5 bubbles 3billa, 5 Sep 2013 | Read review
5 of 5