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Holiday Inn Express Chicago Palatine

142 reviews
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Traveller (6)
Dining (4)
Room & Suite (2)
Overview
  • Excellent43%
  • Very good30%
  • Average19%
  • Poor4%
  • Terrible4%
Travellers talk about
“room was clean”(14 reviews)
“hi express”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (142)Write a Review
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All reviewsroom was cleanhi expressthe maintenance guychicago areavisit relativesfitness areafridge and microwaveup to datefree breakfastminute drivefront desk staffcheck in was easyhome away from homebiscuits and gravyroom ratewi fibusiness trip
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1 - 5 of 139 reviews
Reviewed 14 December 2017

I drove from KY to visit a friend and help them move. They booked the room for me so I didn't have to spend too much money. Got to the hotel to find out they did not have my room. I was put into a...More

1  Thank vic2rias28
Response from Chester S, General Manager at Holiday Inn Express Chicago PalatineResponded 18 December 2017

I want to apologize that your stay was not a pleasant experience. We could have and should have done a better job on taking care of you while you were here. If you could please email me your IHG rewards number I will make sure...More

Hotel's Favourite
Reviewed 12 December 2017 via mobile

I love this property. It’s one of my all time favorites. Everything from shopping to dining is nearby, it’s always clean and the staff is Amazing!!! I’ve known Jim for years now and he’s awesome... I’ve gotten to know Naureen over the past few visits...More

Thank Hannahleigh520
Response from Chester S, General Manager at Holiday Inn Express Chicago PalatineResponded 18 December 2017

Nothing makes the team happier than reading responses like yours. We strive to deliver great experiences for all of our guests. It seems you have come to know our staff very well over your travels here. Please let me know when you are coming in...More

Reviewed 15 November 2017

I took this HIE in Palatine as a reward night. It is the first time I reserved an award night with HIE and only had 10,000 points deducted. Almost always the minimum is 15,000. I wasn't expecting much but got much more for the 10,000...More

Thank ILoveIsrl
Response from Chester S, General Manager at Holiday Inn Express Chicago PalatineResponded 20 November 2017

Thank you so much for sharing the experience of your recent stay with us here at the Holiday Inn Express Palatine on TripAdvisor. We are so delighted that you took time out from your busy schedule to write this amazing review. We will be keeping...More

Reviewed 7 November 2017

Upon arrival the front desk person was polite and helpful. Our room was clean and very warm. Had to adjust the temperature way down since it is a small room it didn't need to be set at 72 degrees. Was out like a light until...More

Thank tvartan
Response from Chester S, General Manager at Holiday Inn Express Chicago PalatineResponded 20 November 2017

I truly apologize on behalf of the entire team that you were not able to sleep because of the noise outside. As a team we could have handled it much better. From the time of the delivery to our apology. Our team will learn from...More

Reviewed 12 September 2017

Enjoyed our stay at the Holiday Inn Express. Free breakfast which includes hot items. The pool is huge, has a great sauna and workout fitness facility. Wi-Fi was free, but reception went in and out so not very reliable.

Thank Lauren S
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Tennis Court
Details
Price range
US$91 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$91 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (6)
Dining (4)
Room & Suite (2)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
margaret785
20 July 2016|
Answer
Response from Robert S | Reviewed this property |
I'm not sure they have a shuttle. Best way to find out about that is to call the front desk.
1
Vote
orlandobop54
2 May 2016|
AnswerShow all 2 answers
Response from Mandy H | Reviewed this property |
Yes
1
Vote
phinnola
11 March 2015|
Answer
Response from HIE-PAL-MGT | Property representative |
Hello Phinnola, It is extremely easy to get to the city from here. The best option to get there is taking the Metra Northwest Train. The closest stations are Arlington Park and the Palatine location. Our hotel shuttle... More
0
Votes
Room Tips
"Ask not to have a room by the loading dock."
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"High up and away from the lobby. I would guess the back side is best."
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"I would suggest a higher floor. I have always stayed on a higher floor and found it to be quiet."
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"Try for a room on the south (Front door) side of the hotel is traffic noise bothers you. It's not bad..."
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