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Hen Cloud Cottage

Traveller (52)
Room & Suite (33)
Dining (2)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Golf course
Non-Smoking Hotel
Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quirky Hotels
HOTEL CLASS
96Reviews
61Photos
3Q+A
12Room tips
Traveller rating
  • 74
  • 11
  • 3
  • 1
  • 7
Time of year
Traveller type
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  • English
Popular mentions
We visited for our tenth wedding anniversary. Beautiful location, lovely room, nice breakfast. But like some of the other reviewers we felt unwelcome. The host was indifferent at best and rude at times. So we'll find somewhere else next time.
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Response from lornabarlow, Owner at Hen Cloud Cottage
Responded 20 Nov 2018
Thank you for your feedback. I am sorry to hear that you felt unwelcome we try our best to make everybody feel at home. We see our guest in and then leave them to do as they wish we are however always happy to help with anything. 😃
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We stayed here two nights. If you are given the Bluebell room then you are in trouble. Apparently you have to check in before 630pm or else, you will have to find your own way to your room and no one will be there to receive you or brief you about your stay. The owners texted
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Response from lornabarlow, Owner at Hen Cloud Cottage
Responded 2 Nov 2018
Thank you for your feed back. At Hen cloud we have a time to check in this is between 3 and 6 pm after 6 pm we have a message sent to guests to inform them how to gain access to their rooms although we are still always on site and able to be contacted, unfortunately you failed to contact us in anyway and arrived after 1030 by which point we assumed you were not going to show up as we had no contact from you at all. We are a small establishment not a hotel with a 24 hour reception therefore we need our guests to contact us if planning to be late then we can ensure that they can arrive with peace of mind. Our carpark has not one but 5 parking signs to show you clearly where to park we also have outside lights on from dusk until dawn in the car park and outside the house. We try to provide accommodation for every budget and guests choose the accommodation for their needs and their budget, in this case you booked a double shared bathroom and that was exactly what you got When clearly you should have booked a king with ensuite which would have cost more than £50 for the night with breakfast. The bluebell is our only modern room so it is certainly not worn in any way infact was refurbished in April this year. Our breakfast menu is a wide menu for a small establishment we also provide good local farm produce for our guests. I feel that maybe you need to ensure that all policies and room descriptions are read before continuing with future booking, as for you to complain you had no shower when you booked a bathroom was not a fault with our accommodation .
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So we’re to start, stunning area and surroundings, lovely people. Very clean and tidy. Breakfast was amazing great start to my day. So this place is well worth if you ether want a nice weekend to relax or a place to stay for a night.
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Response from lornabarlow, Owner at Hen Cloud Cottage
Responded 12 Oct 2018
Thank you for your kind words. 😃 Lorna
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I stayed at Hen cloud cottage during a recent buisness trip it was an absolute joy even better than my last visit the host was fantastic and could not do enough for me her cakes are second to none the rooms are extremely comfortable the views spectacular I cannot praise the
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What a lovely place this is and in such wonderful surroundings. We thoroughly enjoyed our stay here and wish we could have stayed longer. We do however plan to return again in the spring next year. Many thanks!
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Hen Cloud Cottage
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Our dogs accepted?
Sorry - no they are not. (sorry for late reply, I have only just seen the question)
0 votes
"Make sure you call owners prior to your visit to find out the rules"
"choose the one with ensuite"
"all round views so dont think you can make a wrong choice"
"stay well away"
""gorgeous romantic annex""
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PRICE RANGE
US$83 - US$97 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLeekUpper Hulme
NUMBER OF ROOMS
3
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