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Got to the hotel and checked in no problem. Got to the room and it was filthy. Housekeeping needs to step it up several notches. Did not want to stay, immediately checked back out and found another hotel to stay in that was clean. Luckily...More
Response from Dee K, General Manager at Comfort Inn RockfordResponded 7 December 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we...More
one nite stay late eve arrival, room was clean and very quite, parking was easy access, foods close by and within walking distance, bathroom was pleasant with plenty of good hot water, I would most for sure stay again
Thank Frank L
Response from Marcus L, General Manager at Comfort Inn RockfordResponded 16 November 2016
Thank you for taking the time to completing our surveys. All surveys are important to us! We look forward to seeing you on your next visit!
Comfort Inn Rockford
My room had two broken tiles in front of the toilet, and the tiles were shifty. Bed was fine, location pretty good. I confused the time breakfast closes on the weekdays as 10 (it's 9), and I was eating a bit of food and was...More
Thank Paul B
Response from Marcus L, General Manager at Comfort Inn RockfordResponded 8 November 2016
We are so sorry for any inconvenience that you may have experienced. Please be assured that we are looking into these matters you mentioned. Our guest satisfaction comes first. Please feel free to contact me to discuss this matter further if you like.
This is our second stay at this location. The only reason we went back was because we had enough points for a free night and we needed a hotel. Several years ago when we stayed here our credit card number was stolen when the desk...More
1 Thank Meanmom13
Response from Marcus L, Manager at Comfort Inn RockfordResponded 7 November 2016
We are sorry that you did not enjoy your recent stay with us. We will share your comments with our team to improve our hotel. If you would like to discuss further, please feel free to contact me at your convenience.
I have never in my life had such a bad experience that I felt compelled to leave a bad review.
In the three nights we were there the fire alarm went off a total of 4 times, always in the early morning hours, including at...More
1 Thank Kim M
Response from Marcus L, Manager at Comfort Inn RockfordResponded 3 November 2016
We are deeply sorry that you had a bad experience during your stay with us. The feedback is appreciated and will be shared with the team to correct the items for future guests. The team is fairly new and in the process of...More