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Crowne Plaza Chicago O'Hare

CrownePlaza.comUS$193*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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1,089 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 1,015: English reviews
Coloma, Wisconsin
Reviewed 25 October 2015

Checked in after making reservations through hotel.com 4 weeks prior, and had paid for a king bed. Room had 2 queens, and after requesting a manager, was told that anytime a reservation is made through a third party booking company, your preference cannot be guaranteed. I told her I was either getting a refund for my room, or a king...

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Helpful?
Thank primdl
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear primdl, Your feedback is very important to us. I am very sorry to hear about the unfortunate experience and the way it was handled. I can assure you that this is not a typical experience for our property and I have already addressed it with our team. We are looking forward to the opportunity to welcoming you back and...

Los Angeles, California
Reviewed 25 October 2015 via mobile

Stayed three nights while attending a conference at the same hotel. Convenient airport location with complimentary shuttle running every 30 minutes. Reasonably quiet despite proximity to the airport. Clean spacious room and bathroom. Very comfortable bed and pillows. Bathroom with good shower, everything in working order. Room amenities included coffee maker and laptop-size safe, which worked well once I got...

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Helpful?
Thank cqfp123
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear cqfp123, We appreciate your feedback. We are happy to learn that you had an excellent stay with us. Thank you for sharing that our rooms are clean and spacious with very comfortable bed and pillows. All our rooms are equipped with double paned windows to eliminate external noise. Thank you for your business. We hope to see you back...

West Plains, Missouri
Reviewed 23 October 2015

It has been awhile since I have stayed and the staff is still very friendly and helpful. The rooms are great and always very clean. They have a designated smoking area out front for those of us that still smoke but unlike the other Crown Plaza's I have stayed they they have no seating of any kind in that area...

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Helpful?
Thank Louis K
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Louis K, Thank you for your review. It was a great pleasure to welcome you back. Thank you for sharing that our staff is very friendly and helpful and that our rooms are great and always clean. Thank you for your business. We are looking forward to your next visit. Please do not hesitate to contact me directly if...

Warwick, United Kingdom
Reviewed 18 October 2015

Staff are professional at checkin and bars, restaurant areas. The place could do with a touch up in some of the areas and the shuttle bus could do with more frequencies to ORD airport. I think if I was stopping off more than one night I would re-think my location and consider more downtown. The rooms were excellent and just...

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Helpful?
Thank RBEW
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear RBEW, Thank you for posting a review about your recent stay with us. It is great to know that you had a great stay with us. Thank you for sharing that our staff were professional and that our rooms were excellent with perfect WiFi connection. We appreciate your business and looking forward to your next visit. Please do not...

Chicago, Illinois
Reviewed 14 October 2015

Actually the title says it all. I went through ParkSleepFly and got a better rate than through the hotel and paying for several days of parking. The shuttle to and from the airport runs every 30 minutes. The room was surprisingly large and set up like a suite.

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Helpful?
Thank Jackofalltrades-usa
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jackofalltrades-usa Thank you for your feedback. It is great to know that you had a great stay with us. Thank you for sharing that we provide great value and that our room was surprisingly large. We appreciate your business and looking forward to your next stay. Please do not hesitate to contact me directly if you need any assistance...

Pekin, Illinois
Reviewed 8 October 2015

We stayed at the Crowne in August during the Comic Com at the convention hall. The hotel's location is fantastic for convention business. The rooms are very nicely decorated. The room's decor is very tranquil; but that didn't make up for the constant crowd at the elevator--not the hotel's fault, but just something to consider. (We stayed at the Hyatt...

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Helpful?
Thank Jennifer P
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jennifer P, We greatly appreciate your feedback. Thank you for sharing that our rooms are very nicely decorated. We regret the unfortunate experience with the crowded elevators. Please rest assured that this is not a typical experience for our property and I have addressed this with our team. We’ll use your feedback to improve our service so we could...

Reviewed 8 October 2015 via mobile

Stayed 5 days for a family function. Staff was not accommodating, calls to guest seevices would go unanswered ag all hours of the day and night. No personal touch. Parking cost was ridiculous. Over all not impressed.

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Helpful?
1Thank Corrie M
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Corrie M Your feedback is very important to us. We deeply regret to learn that we have not met your expectations this time. Please rest assured that this is not a typical experience for our property and I am addressing it with our team. We’ll use your feedback to improve our service so we could wow you when you...

New York City, New York
Reviewed 6 October 2015

When I first arrived here, I was three hours early for check-in and I was in a rush to get across town for a wedding. I was able to check in early. The room was nice and clean. The bed was comfy, which is probably why I missed both of my alarms and overslept resulting in a missed flight home....

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Helpful?
Thank Angela S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Angela S, Thank you for sharing so beautiful review about your recent stay with us. It is great to know that you had great stay with us. I am glad that our team was able to assist you with the early check in. We greatly appreciate your business and looking forward to your next visit. Please do not hesitate...

Sarasota, Florida, United States
Reviewed 3 October 2015

I stayed here last month as part of an annual conference with my recruiting network. We moved the event this year from the nearby Doubletree because the conference rooms are larger here. It is a short free shuttle ride from the airport. First thing that struck me after checking in were the stained carpets in the hallways. But that was...

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Helpful?
Thank Tony S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tony S Thank you for your review. We are glad to know that you had overall great stay with us. I’ll be sure to share your feedback with our award-winning Chef and his team as they all take pride in providing great service to all our guests. You are correct. The MB Financial Park is a just short walk...

Dumfries, Virginia
Reviewed 2 October 2015

Missed a connecting flight and was put up in the Crowne Plaza for the night. Since I had to leave very early the next morning, I did not get to see much of the hotel, but it looked like it had many amenities. The Good: Very friendly staff, spacious room, clean, huge bathroom (Which, and this is very important to...

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Helpful?
Thank krellier
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear krellier, Thank you for your feedback. I am sorry that you missed your connecting flight. Thank you for sharing that you had overall great stay with us, that our staff was very friendly, and that our room was spacious, clean with huge bathroom. We regret the unfortunate experience with the AC. Please rest assured that this is not a...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: £96 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, IHG, Orbitz, Hotwire, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com, HotelsClick, HotelQuickly and HRS so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's an airport hotel, the ARE no good rooms!”
ryrowe, 22 May 2017 | Read review
“I got a room with two queen beds....very roomie”
laurahH2098HM, 19 May 2017 | Read review
“The higher the floor, the quieter the room. Choose early check in and arrive early if possible.”
chentei, 17 May 2017 | Read review
“Upper floors have nice views”
950claudep, 21 Apr 2017 | Read review
“Bring extra blankets and real pillows, you'll need them!!!”
travelsaavy18, 2 Apr 2017 | Read review
5 of 5
CrownePlaza.com
US$193* /night
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