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SpringHill Suites Chicago Waukegan/Gurnee

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304 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Zagreb, Croatia
Reviewed 5 days ago NEW

The place is clean, with spacious rooms. There was a funky smell in my room, I'd prefer if the hotel staff would check into it and get rid of it. Nothing horrible, but a big anoying. Breakfst was far from perfect, very simple and same every morning. Would appreciate putting more effort into it. Location is, as fas as I...

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Helpful?
Thank Ksenija_Zagreb
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Ksenija_Zagreb, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We hope to have the opportunity to host you again....

Reviewed 2 weeks ago via mobile

My son graduated from the Navy here in Waukegan. The staff at the hotel were very friendly and helpful. Provided great information on local attractions and travel plans. Enjoyed our stay. They don't have a hot tub...that was the only downfall.

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Helpful?
Thank Mia J
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Mia J, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel and congratulations on your son's Naval graduation. Best, Tim Sokley General Manager

Reviewed 4 weeks ago via mobile

This is week 7 that I have been staying here and I cannot say enough about how great the staff is here. I left some luggage and office supplies and when I checked in tonight it was already in my room! I also had a goodie bag waiting for me! Everyone from top to bottom is friendly and helpful. If...

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Helpful?
Thank Cris G
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Cris G, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing us. Best,...

Reviewed 30 October 2016 via mobile

Never again. Six families were told to park in Chase Bank parking lot by staff as hotel parking full. Was told they have contract. Six families came out to NO cars. All towed. Front desk response...here is the managers card, she will be in tomorrow. Six families from out if town, with children told. .sorry. it cost us each 325...

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Helpful?
Thank vicki66
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear vicki66, We value your feedback and have been in contact with you regarding your visit. Thank you for your time in reviewing our hotel. Sincerely, Tim Sokley General Manager

Simi Valley, California
Reviewed 25 October 2016

Stayed here for a week on business and enjoyed the room and the whole facility...close to a lot of places to eat...or shop...and freeway close to. The breakfast was typical for free and could use a little more imagination...they do have a small cozy bar area which is unusual for these types of places... Probably the newest and best property...

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Helpful?
Thank Steve L
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Steve L, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Tim...

Reviewed 17 October 2016

I'm ready to move in permanently. Wonderful staff, very friendly. Nice rooms with two toilets. I alternated. Rooms have sitting area and comfortable beds and desk. Even has a nice little bar, which helps to relax.

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Helpful?
Thank charles l
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear charles l, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Tim Sokley General Manager

Seal Beach, California
Reviewed 4 October 2016

I was here for a wedding in September. The bride had reserved the conference room for all of us to get ready in the morning of the wedding. The room was big enough to fit the hair and make up crew, all the bridesmaids, and family. Since I was coming in from out of town, I wanted to make the...

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Helpful?
Thank stephiekillian
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear stephiekillian, I’m delighted to hear that you enjoyed your special stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. It was our pleasure hosting your group on this special occasion. Best, Tim Sokley General Manager

Wisconsin Rapids, Wisconsin
Reviewed 28 September 2016

This was my first stay at SpringHill Suites. I traveled with a party of five, three adults, two children. Traveling with five or six people can be difficult and usually requires a roll away bed at extra charge, but the SpringHill Suites can accommodate up to six. We had two queen beds and a full size pull out sofa sleeper....

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Helpful?
Thank liebe8363
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear leibe8363, It is fantastic to hear that your family's stay was enjoyable! We thank you for your compliments regarding our clean rooms and great location. I have noted your recommendations regarding our pool. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Sincerely,...

Washington DC, District of Columbia
Reviewed 24 September 2016 via mobile

Originally booked at a "Budget" hotel around the corner that was such a dump we literally walked in to Springhill Suites with no reservation and had the good fortune to meet Ariana at the front desk. In seconds she told us she could help and had us set up in 2 rooms across the hall from each other as we...

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1Thank umtakata
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear umtakata, We are thrilled to hear that we provided your family with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Tim Sokley General...

Chicago, Illinois
Reviewed 29 August 2016 via mobile

Stayed here for the weekend, with family for a six flags trip. The staff was very friendly, and check in amd check out took about 5 minutes. Our room was spacious and clean, and quiet for the amount of young kids I saw on the floor. The pool is a little small for a hotel of this size. I left...

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Helpful?
Thank cancanthebaby
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear cancanthebaby, Sincere thanks for taking the time to share your review. It’s encouraging to know that your family's stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. I have noted your recommendations regarding breakfast. We appreciate you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
A perfectly situated hotel for the Waukegan and Gurnee area, SpringHill Suites Chicago Waukegan/Gurnee hotel combines contemporary style and spacious accommodations. Ideally located just minutes to major companies such as Abbott Laboratories, Baxter Healthcare and Cardinal Health, and in close proximity of Great Lakes Naval Base for PIR guests. Six Flags Great America Amusement Park and Gurnee Mills Shopping Mall are both under 5 miles away for those that wish to enjoy. You'll find plenty of room to work, eat or just relax in our generous suites with separate living area, 37" flat screen LCD HD TV, microwave, mini-fridge and free wireless high speed internet. Revitalize each morning with our complimentary new breakfast buffet. Take a dip in our Indoor Pool. Our Fitness Center, Business Library and Market are open 24 hours for convenience. Relax at our hotel bar, Escape. Experience an award-winning hotel with cheerful, friendly service at the SpringHill Suites Chicago Waukegan/Gurnee. ... more   less 

Additional Information about SpringHill Suites Chicago Waukegan/Gurnee

Address: 4101 Fountain Square Pl, Waukegan, IL 60085-6716
Region: United States > Illinois > Lake County > Waukegan
Price Range: £78 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Chicago Waukegan/Gurnee 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Springhill Suites Chicago Waukegan/Gurnee Hotel Waukegan
Springhill Suites Waukegan
Hotel Style:
#2 Business Hotel in Waukegan
#4 Family Hotel in Waukegan
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Chicago Waukegan/Gurnee staff and other travellers.
3 questions
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Newton, Massachusetts
2 months ago
Western US
over a year ago

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Questions? Get answers from SpringHill Suites Chicago Waukegan/Gurnee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“#225 was great for handicapped accessibility. Even though directly over front door, no noted noise from outside.”
 of 5 bubbles djc67, 12 Aug 2016 | Read review
“Odd numbered rooms do not have highway noise.”
 of 5 bubbles AnnaM843, 19 Jul 2016 | Read review
“make requests ahead of time and it will all be taken care of by the time you get there.”
 of 5 bubbles 5thatDrive, 9 May 2016 | Read review
“I loved that the toilet and shower were separated with a big walk in closet in between.”
 of 5 bubbles 703brendag, 2 May 2016 | Read review
“Second Floor was Great, thanks to Maint Person Serge and Martin”
 of 5 bubbles barbaradH3157BC, 28 Jan 2016 | Read review
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