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Ameristar Casino Hotel East Chicago

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Ameristar Casino Hotel East Chicago
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283 Reviews from our TripAdvisor Community

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Showing 281: English reviews
Carmel, Indiana
Reviewed 2 weeks ago

Out of the Casino/hotels in Northwest Indiana, this one is by far the best. Even if we were'nt talking NWI I'd still consider this to be a 4 star hotel. The rooms are aesthetically pleasing and well kept. The front desk staff is always available and upbeat. I've stayed here many time both paid and complementary. The beds are AMAZING....

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Helpful?
Thank Marcus_BSU
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Good afternoon, and thank you for your recent visit and review. We are delighted to hear you think we are the best casino hotel in Northwest Indiana and that you love the hotel rooms and service from our team. We are also thrilled to hear that our staff was able to accommodate you on your recent visit. and we will...

Reviewed 3 weeks ago

This casino had a lot of older Machines and they were so jam packed together there was hardly any room for walking in between. Not for anyone with a walker or a scooter. They had very few newer slots. Very disappointing. I won't be back. And the layout is horrible.

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Helpful?
Thank Laurie M
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Laurie, Thank you for taking the time to share your experience with us. Our goal is to provide five-star guest service in all departments, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments regarding the slot machines and layout to our casino operations team, and thank you once again for...

Nashville, Tennessee
Reviewed 26 October 2016

I was hesitant to stay in the area for a local event. I found Ameristar (4 Star Hotel) and it was close to my event. The staff were very nice, accommodating and great. A special recognition is needed for all the front desk staff, especially Danica, Denise and Chenelle. You were Awesome!!! I would not hesitate to stay there again!!!

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Helpful?
Thank JohnfromNashville
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear JohnfromNashville - Thank you for taking the time to share your glowing review with us. We are thrilled to hear that you had a wonderful time during your hotel stay here at Ameristar and that you especially enjoyed the service from our staff. We will be sure to pass your compliments of Danica, Denise, and Chenelle on to their...

Saint John, Indiana
Reviewed 4 October 2016

We stayed in one of the Suites at Ameristar East Chicago, IN, beautiful spacious rooms and comfortable living room over looking the Marina. The rooms VERY CLEAN and the staff very service oriented from the Valet to the Restaurants and even the Cage workers in the casino. Enjoyed dinner at Bugatti's Steakhouse great service and excellent food. Hit the Casino...

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Helpful?
Thank Nancy610_67
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Nancy, thank you for taking the time to share your glowing review with us. We're thrilled to hear that you enjoyed your hotel room and found it to be very comfortable. We're also happy to see that you enjoyed the high levels of service from our team along with your experiences at our restaurants. We'll be sure to share...

Reviewed 26 September 2016 via mobile

Friendly & inviting staff, including Valet, Bellman, & Registration. CLEAN! Rooms were spacious & comfortable. Huge flatscreen HD TV. Strong wifi. Large bathroom with very good shower water pressure. Would I stay there again - indeed I would !

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Helpful?
Thank Alex V
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Alex, thank you for taking the time to share your glowing review with us. We're thrilled to hear that you had an amazing experience during your hotel stay and that you especially enjoyed the flat screen TV and large bathroom. We're also happy to see that the service from our team was so memorable, and we will be sure...

ILLINOIS
Reviewed 12 September 2016

I did not stay that night, when I have stayed I always enjoy the room and the casino, when we have the girls night out we have so much fun at Ameristar...sometimes we leave rich some times broke a hecky.. but we try to do this once every other month.. maybe Ameristar should do a girls weekend

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Helpful?
Thank MONTERREY1957
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello and thank you for taking the time to leave us a review. We're thrilled to hear that you always enjoy staying with us during girls' night. We hope to see you and your friends back again soon. Sincerely, Ameristar East Chicago.

Morristown, New Jersey
Reviewed 10 September 2016

The room was very spacious and clean. The entire staff was friendly and helpful. The only thing that could be better is better isolation of the non-smoking areas of the casino, and perhaps having the entry area designated non-smoking. Had to walk through the smoking areas to get to the non-smoking areas.

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Helpful?
Thank t0rg0
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello, and thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your hotel room and thought it was very spacious and clean. We're also happy to hear that the service from our team made your experience even more memorable. We have shared your comments about the smoke with the appropriate...

chicago, United States
Reviewed 10 September 2016 via mobile

Reside in Chicago, took an Impromptu trip and decided to stay. Yadda Yadda Yadda 6 days later we checked out. I really love the service , staff and cleanliness of this property. From the bellman to the cleaning. Staff to the AWSOME front desk personnel. You all excelled! It quickly became a most favorite quick get away. Thank you Ameristar..and...

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Helpful?
Thank Pamela B
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Pamela, thank you for taking the time to share your wondering experience with us. We're thrilled you had a wonderful time staying with us during your impromptu trip and that you especially enjoyed the service from our team. We have shared your compliments with our hotel leadership, and we hope to see you again soon. Sincerely, Ameristar East Chicago.

Saint Louis, Missouri
Reviewed 14 July 2016

Highway off ramp was under construction and had a very narrow merge lane as well as road leading to casino/hotel. Made a reservation for a king sized bed a few days prior and when we arrived they told us the room was no longer available but they could place my husband and I in a double bed. When we made...

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Helpful?
1Thank maaaarmendoza
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear maaaarmendoza, thank you for taking the time to review us. We pride ourselves on delivering exceptional guest service, and we are sorry that we did not achieve this during your stay. We would like to learn more about your visit. Could you please email us at socialmediaaec@ameristar.com with the details of your experience, so we can look into this?...

Reviewed 12 July 2016

We were looking for a half way point btw Cleveland and the dels in Wisconsin. Got a rate for under $100 had free wifi and parking. Which both are crowd pleasers. Check in was smooth and front desk was adequate. Room was a king on a corner so not sure if bigger than normal King. Room was a non smoking....

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Helpful?
Thank Stropo
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Stropo, and thank you fro taking the time to share your feedback with us. We're happy to see your overall experience was great and that you enjoyed your room and the service during your stay. We'll be sure to pass your comments along to all appropriate departments, and we hope to welcome you back again as our guest in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ameristar Casino Hotel East Chicago is a full-service luxury hotel that boasts a variety of amenities. Complimentary wireless internet In guest rooms and a 24-hour fitness center are available for guests to use throughout their stay. The 56,000-square-foot casino includes four spacious playing levels, with one of the largest selections of games in northwest Indiana. Ameristar East Chicago includes diverse selection of restaurants ranging from deli sandwiches to steaks and seafood. ... more   less 

Additional Information about Ameristar Casino Hotel East Chicago

Address: 777 Ameristar Blvd, East Chicago, IN 46312-1806
Region: United States > Indiana > East Chicago
Price Range: £69 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Hotel East Chicago 4*
Number of rooms: 290
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Hotel East Chicago staff and other travellers.
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Questions? Get answers from Ameristar Casino Hotel East Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My Room ended in 11 and I had a Great View of the Harbor of Lake Michigan”
 of 5 bubbles JohnfromNashville, 26 Oct 2016 | Read review
“the rooms on the higher floor seem to be more quiet,”
 of 5 bubbles MONTERREY1957, 12 Sep 2016 | Read review
“Have your room key ready when you get on the elevator. You need it to get the elevator to go to your floor.”
 of 5 bubbles t0rg0, 10 Sep 2016 | Read review
“View of industrial east chicago”
 of 5 bubbles maaaarmendoza, 14 Jul 2016 | Read review
“Have smoking and non smoking. But hallways smell smokey”
 of 5 bubbles Stropo, 11 Jul 2016 | Read review
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