Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Situated along the white sand Uroa Beach, Five Palms Zanzibar features a swimming pool, restaurant and a bar. The all-inclusive resort is located near the beach, at only 5m, tropical garden and 24-hour front desk. The elegantly and spacious villas are decorated in natural and warm colours. Each boasts a private plunge pool and a terrace offering views of the Indian Ocean. They offer a seating area, satellite TV and WiFi.The cuisine at Five Palms Zanzibar’s restaurant includes exotic spices, fruit and flavours. There are 2 bars, a cosy evening bar and a bar at the poolside.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Ok let me start with the positive, this budget hotel is in a lovely location and the soroundings are nice, the waiters and grounds people are nice 😊
Now for the negative the owners are clueless, the chef cannot cook and is dangerous for serving raw chicken and taking 2 hrs to make 2 pizza's when there is barely 5 people to cook for. On the first day our pre book transfer from the airport did not turn up so we had to take a taxi, at reception the so call owner only spoke German so could not communicate. The second day the bathroom sink water pipe burst then they replaced it but it just leaked all the time so when you go to the toilet we were waking on wet floor, the shower is so near to the toilet when we showered it soaked the toilet too. The owners/managers said hello once and most of the time ordering people around. The chef is incompetent very much cannot cook serving raw chicken to the guest twice in one night the food was really poor. If you are a bag packer or on a very low budget then ok you can book this hotel but be very wary, please please if you want somewhere to spend your hard earn money and have a great time do not go here but that's your choice I can only tell you what I think.😔
Read more
Date of stay: June 2022Trip type: Travelled as a couple
Room Tip:If you have a choice do not go here but if you do eat outside until they change the chef, there...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Five Palms, Owner at Five Palms
Responded 21 Jun 2022
we apologize that a sink hose broke when you were here. It was replaced as soon as you informed us. This can happen anywhere. Regarding the chicken meat which was not cooked properly by the chef and there was a little blood, you did not pay the bill at all. You ate the food made by the same chef and it was good. For this inconvenience we wanted to thank you for your mistake. The check out was done in the afternoon and not until 10:00 as stated in the reservation. Thank you for your review and we always improve the services we offer.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely location as in the pictures, but rooms were ok. Welcome drink was hot, not cold or even warm. Shower in double room wasn't working, only one coffee satchet in the triple room. Not much decor in the rooms or common areas, kind of a DIY set up. Ordered steak for lunch but they had no steak knives! Part of the order was left out till the end. You can't swap mash potatoes for fries. We decided to have dinner at next door restaurant. Next day at breakfast, a good menu but lot of items 'not available'. Pancakes served with chocolate syrup instead of maple syrup, hoping it wouldn't be noticed. Margarine was passed on as butter. Juice dispensers were one fifth at eight in the morning and never refilled though there was just one small family with us that morning.
The owner/manager never came forward, so probably was not on the property and the place was running without supervision.
Read more
Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I stayed at Five Palms Zanzibar on honey moon - we arrived to drinks on arrival, had our bags drop off at our room and when entering our room had a very romantic surprise of flowers on our bed and "Happy Honeymoon" written in palm leaves.
We had an amazing private romantic beach dinner with drinks at the beach bar after making it an unforgettable experience!
The staff are extremely helpful and accommodating which added to our 10 day trip.
The hotel has a private tour guide who is extremely knowledgeable and really goes to extra lengths to make your day trip one to remember.
Great value for money and highly recommendable.
We will be back!
Read more
Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip:All rooms have beach views, tours are a must do
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Five Palms, Owner at Five Palms
Responded 6 Jan 2022
Hi James, Thank you for the great review! We are so glad that you and your wife enjoyed your romantic honeymoon with us - we try our very best to make every special occasion one to remember. We hope to see you agian. Daniel - Five Palms Zanzibar
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel, right on the beach! New remodel big rooms, comfortable bed. Pool and beach bar. Good wifi. Good breakfast. The personal is very attentive and always ready to exceed expectations! They can organize different excursions for guests, including Safaris!
Read more
Date of stay: August 2021Trip type: Travelled with family
Room Tip:The owner is most of the time there and is always ready to advise and help with spending good...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Five Palms, Owner at Five Palms
Responded 6 Jan 2022
Thank you for the kind review, we are glad that you enjoyed your stay with us at Five Palms Zanzibar! We are super proud of our staff and strive to deliver the best possible service to all of our guests. Our private tour guide (Hamza) is a Zanzibar local with a wealth of knowledge of this beautiful country. We hope to see you again soon. Thanks, Daniel - Five Palms Zanzibar
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A nice clean modern hotel with friendly staff and child friendly. The food was prepared quickly and tasty. We had sea view. The cocktails were delicious. Can only recommend the hotel. There you can enjoy your vacation.
Hope that we can book the hotel again.
Read more
Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Five Palms, Owner at Five Palms
Responded 6 Jan 2022
Hi Beatrices, Thank you for the great review, we are glad that you enjoyed your stay with us at Five Palms Zanzibar and hope to see you again soon. Thanks, Daniel - Five Palms Zanzibar
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had booked the hotel for 6 days. At the end of our zanzibar vacay. And then teo days before hotel swap, we get an email, that our reservation was cancelled. And there was no way, to reach them, they did not answer, but saw the messages..
Read more
Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had booked this property in October 2022 for our December-end stay and were so looking forward to our stay here. We were totally disappointed and dismayed. Firstly, the person at the reception had no clue about our booking and how many people were in the family (though all of it was clearly specified in the booking). We realised later on that this was because the staff seem to have no system to track these things, no training and dont seem to be equipped to handle anything as the place seems to be remote-managed by the owner who hardly ever puts in a presence.
So, though we paid for a couple and child of 13 years, there was no additional bed. We were simply told that they did not have any rooms available, that had an additional bed! So, no option- grin and bear!
The food was passable at best. For dinner on the first night, the wait time for our food to be served was 100 minutes. Reason: they prioritised a larger group that arrived after us, and another couple who came to the restaurant after us. Not sure if there were any criteria for this prioritisation!
Then the shocker- a New Years Party set menu at USD 40/person. And it was mandatory- option was to not eat at all as they would not take any a la carte orders. So we forked out USD 40/person and turned up for this dinner which had all of 4 items (soup, starter, main course and dessert). Most were OK, but the main course (Ravioli) was not even cooked properly. And given the portions, we were left hungry. As an icing on the cake, we came to know from other guests that it was not mandatory to take the 40USD/person set meal- we clearly had been taken for a ride.
The property itself is very poorly managed- no hint of adequate maintenance.
Then there is this sight of a small monkey tied up to the tree and held captive.
All in all, a sad and poorly run place. Do yourself a favour and give this place a miss!
Read more
Date of stay: December 2022
Value
Rooms
Service
Room Tip:Best to avoid this place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A very beautiful location directly on the beach. Delicios food and service too. The employees are very smiling and help you in Any situation. I highly recommend this location. Superb holiday and wonderful people
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel has a great position being very close to the beach. The staff is willing to accomodate your every need if you simply tell them what you want. Overall it was a very good experience and I would visit again.
Read more
Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Five Palms, Owner at Five Palms
Responded 6 Jan 2022
Thank you for the kind review, we are glad that you enjoyed your stay with us at Five Palms Zanzibar! We are super proud of our staff and strive to deliver the best possible service to all of our guests. We hope to see you again soon. Thanks, Daniel - Five Palms Zanzibar
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I start by saying that it is an excellent location, located on the beach! The staff is very friendly and kind, and the atmosphere is even holiday. The rooms are clean and recently renovated! Worth a visit!
Read more
Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Five Palms, Owner at Five Palms
Responded 6 Jan 2022
Thank you for positive review, we are grateful for the 10/10 score for our hotel :) With our newly constructed Beach Bar our aim is to deliver a relaxed holiday vibe allowing our guests to have a drink, a swim in the sea or a dip in our pool all within close walking distance. We hope to see you again soon. Thanks, Daniel - Five Palms Zanzibar
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No results found. • Try changing or clearing your search to read questions and answers.
"If you have a choice do not go here but if you do eat outside until they change the chef, there is a lovely restaurant just 5 min walk and the food is great."
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
