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The entire week we stayed I felt completely violated by the staff! Do not disturb signs mean nothing, they check you in and do not explain their policies then fine you when you break these policies (had 2 rabbits in cages in the room for...More
Thank Becca C
Response from Kenny R, Front Office Manager at Holiday Inn Express Indianapolis - SoutheastResponded 9 October 2017
I'm sorry to hear about your unpleasant stay. Unfortunately, the hotel is not responsible for items left in our parking lot. Additionally, when you registered at the front desk upon your arrival, you signed and initialed your registration card which clearly states we are NOT...More
Clean comfortable room, pleasant staff and decent breakfast....a good stop over place. Easy access to freeway after a visit to Indiana University.very close to freeway, but the room was quiet. All 4 of us had space in the 2 king sized beds.
Thank Joyce O
Response from Kenny R, Front Office Manager at Holiday Inn Express Indianapolis - SoutheastResponded 6 September 2017
Thank you for the wonderful 4-Star review. We appreciate your kind words. We hope to see you next time you come to Indy.
Very nice rooms. Very clean. Very pleasant and courteous check in personnel. Wi fi available but a little spotty , near restaurants, in a nice industrial business area. Beds comfortable with great pillows!
Response from Kenny R, Front Office Manager at Holiday Inn Express Indianapolis - SoutheastResponded 25 August 2017
Thank you for the wonderful review. We appreciate your kind words and look forward to accommodating you when your travels bring you back into the city.
Our stay was July 20-23. The staff here was excellent. Nice, polite and want to please. The guy who checked us in greeted us with a smile and gave us some tips about where to go and what to do. The room was big and...More
1 Thank Barry S
Response from KennyR69, Front Office Manager at Holiday Inn Express Indianapolis - SoutheastResponded 27 July 2017
Thank you so much for your wonderful 5-Star review. I will check with our maintenance staff to see if there is anything we can do to ventilate our elevators. I agree they can get stuffy at times. Not sure we can do anything about the...More
Myself and another colleague had reservations at this location for July for 2 nights for a business function. We arrived at the hotel around 7pm on the day of our reservation only to be told that they had cancelled our reservations due to our cards...More