We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Crowne Plaza Indianapolis Downtown (Union Station)

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crowne Plaza Indianapolis Downtown (Union Station)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

742 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 733: English reviews
Start your review of Crowne Plaza Indianapolis Downtown (Union Station)
 Click to rate
Dexter, Michigan
Reviewed 1 week ago via mobile

First off, downtown Indy is outstanding. The crown plaza is situated close to more fun and eats than you can do in a weekend. Stars for Location. The hotel staff was very nice. I had 4 rooms The regular rooms were very nice. The room by the pool was nice. The suite was nice... but noisy. Avoid the suite #114....

 Report
Helpful?
Thank colink711
Columbus, Indiana
Reviewed 2 weeks ago

The front desk staff treated us with great attention to detail and they were very friendly and very helpful. The classic design of the lobby offed an felling of the historic trains station of the past. This was a fun change of pace compared to other hotels.

 Report
Helpful?
Thank Jay J
Leo, Indiana
Reviewed 2 weeks ago

My wife and myself stayed the Saturday before Valentines Day in one of the train car rooms. The room, bedding, bathroom were all excellent with no problems. Keep in mind the rooms are narrow so there is not much room between the foot of the bed and wall that is the only drawback but it is not a deal breaker...

 Report
Helpful?
Thank BJ1800
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to complete a review on our hotel. I was glad to read you enjoyed your stay in one of our unique train car rooms but I also wanted to give you my personal apologies for the issues you encountered in breakfast. You can be confident that we will follow-up on your concern so that...

Loudon, Tennessee
Reviewed 4 weeks ago

It was so great not having to go outside into the cold when we went to the convention center. The rooms are very well appointed and the staff very helpful. It's a neat place to walk around and get your fit bit steps in. I didn't hear the 11PM train but the morning one rumbled, but I had to get...

 Report
Helpful?
Thank matmul45
Hudson, Wisconsin
Reviewed 4 weeks ago via mobile

We stayed for the Big Ten championship. The location was perfect. Located right across the street. Able to use the skywalk for both convention center and Lucas Oil. Check in was easy and hotel staff was great. I would completely recommend this hotel for any downtown Indianapolis event.

 Report
Helpful?
Thank 909david
Reviewed 4 weeks ago via mobile

While staying at the hotel the front desk gave a room key to someone not staying in our room! When we let the front desk know all we were told is they would let management know! Never heard from anyone again!

 Report
Helpful?
Thank Belinda T
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. It is through guest comments and suggestions that we continuously strive to improve both our product and service. I also want to give you my personal apology that proper procedures were not followed at the front desk. You can be confident that we will follow-up on your concern so that...

Reviewed 18 January 2017 via mobile

I have stayed here many times over the past 15 years. When ever I stay I try to book a train car. This hotel used to be a train staton. Architecture is very interesting with exposed hot-riveted steel beams and arches. The they brought in a number of old Pullman cars and converted each into two hotel rooms. Fun unique...

 Report
Helpful?
Thank Loudspeakerguy
New Haven, Indiana, United States
Reviewed 17 January 2017 via mobile

Clean spacious room that was quiet and the staff left us alone of course the do not disturb sign was on the door. Although I have stayed at other hotels that staff bangs on the door anyway. Room service was good except for the sausage, they should get another supplier. The cost of the room and room service is very...

 Report
Helpful?
Thank Terry M
Chicago, Illinois
Reviewed 15 January 2017

I surprised to learn at check in that there is "an active train" that runs along the side of the building. I asked for a quiet room, even requested it when booking, and was given one on the first floor toward the back of the hotel. Apparently this is the side of the hotel which the train runs along. The...

 Report
Helpful?
1Thank cpking2015
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. It is through guest comments and suggestions that we are continuously striving to improve both our product and service. I wanted to give you my personal apologies for the train noise that disturbed your stay. We are a historical building with an active train station and we get very positive...

Indianapolis
Reviewed 3 January 2017

We're local so the reason for our stay was to reward our 6 year old for her grades and behavior in school. She had been asking us if we would take her to a hotel to go swimming so after some research I chose the Crown Plaza at Union Station for an overnight stay. The train car rooms are what...

 Report
Helpful?
Thank Indylulu2
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read you thought the hotel was neat and pretty but I wanted to give you my personal apologies for the black drapes and pool temperature that disturbed your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed...

298 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (257)
Viewed
Bathroom (12)
Viewed
Room/Suite (62)
Viewed
Hotel & Grounds (36)
Viewed
View from Room (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (6)
Viewed
Dining (1)
Viewed
Other (128)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Room/Suite (12)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Indianapolis hotels
Downtown Indianapolis
Omni Severin Hotel
Omni Severin Hotel
#12 of 178 in Indianapolis
2,092 reviews
Downtown Indianapolis
Hyatt Regency Indianapolis
Hyatt Regency Indianapolis
#20 of 178 in Indianapolis
1,481 reviews
Show Prices
Show Prices
Show Prices
Downtown Indianapolis
Hampton Inn Indianapolis Downtown Across from Circle Centre
Downtown Indianapolis
The Westin Indianapolis
The Westin Indianapolis
#26 of 178 in Indianapolis
1,366 reviews
Le Meridien Indianapolis
#5 of 178 in Indianapolis
317 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: £135 - £290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com and Hotels.com so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms was well designed for pleasure and comfort.”
 of 5 bubbles 570jayj, 14 Feb 2017 | Read review
“Do not book unless you are a VERY sound sleeper”
 of 5 bubbles cpking2015, 14 Jan 2017 | Read review
“Ground level rooms are supposed to be the quietest, as the train tracks are elevated.”
 of 5 bubbles Babes3020, 16 Dec 2016 | Read review
“If you want to stay in a train car, ask for one in the front row. They are farther from the active tracks.”
  • Our train car room
 of 5 bubbles tagnrocky, 26 Nov 2016 | Read review
“Train noise is apparently a real problem in some rooms, toward the back. I stayed toward the front and never heard a thing.”
 of 5 bubbles AsquaredNJ, 8 Nov 2016 | Read review
5 of 5