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Crowne Plaza Indianapolis Downtown (Union Station)

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Traveller (310)
Room & Suite (116)
Pool & Beach (7)
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Overview
  • Excellent34%
  • Very good38%
  • Average15%
  • Poor8%
  • Terrible5%
Travellers talk about
“train car”(119 reviews)
“train noise”(45 reviews)
“real train”(24 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
6 May7 May
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1 room, 2 adults, 0 children
Standard Room
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Reviews (869)
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331 - 335 of 860 reviews
Reviewed 27 June 2015

Comfortable room, great bed. Location perfect for convention and sightseeing. We had to leave a night early for personal reasons and were not charge for checking out at 4:00pm. So very accommodating! Some of the rooms are train cars. Such a very interesting place to...More

Thank Julie R
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 29 June 2015

Thank you so much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station! I am very glad you enjoyed your stay and we were able to help as your travel plans changed. We look forward to serving you again in the future....More

Reviewed 23 June 2015

This is a fun hotel. Its part of a renovated train terminal with some old train cars converted to rooms. Upon check-in the friendly staff remind you that its still a working terminal and that you may feel rumbling from trains and that its not...More

Thank Sirlbacher
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 24 June 2015

Thank you very much for your review. I am pleased to hear that you found our hotel to be a fun place. Your feedback will be taken into consideration as we continue to monitor and improve the services we offer our guests. We hope to...More

Reviewed 21 June 2015

Never really expected to go to Indianapolis but I had business to do as there was an international conference. Looking around, as as IHG Platinum I discovered this gem of a hotel. OK, let's be clear on this - this is not 'international standard excellent'...More

1  Thank Strollerman
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 23 June 2015

Thank you so much for this wonderful review of the Crowne Plaza Indianapolis Downtown Union Station! I am very pleased that you enjoyed your stay with us and were able to take some time to explore our unique and historic property. I am also very...More

Reviewed 17 June 2015 via mobile

The interior was awesome. Rooms were nice buy try to avoid the ground floor it can get loud. Staff was very friendly. Located in the hear of downtown it's only a short walk to nearby restaurants and attractions.

1  Thank Gapunderway
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 18 June 2015

Thank you very much for taking the time to review the Crowne Plaza Indianapolis Downtown Union Station. We appreciate your feedback, and we hope to have the privilege of welcoming you back soon.

Reviewed 16 June 2015 via mobile

Looks recently renovated. Rooms were okay, furniture was nice but bathroom was haphazard. Tub wouldn't drain so you quickly had ankle deep water during the shower and a toilet that wouldn't stop flushing. Walls in rooms are very thin, and you hear the neighbours TV...More

1  Thank MNguy123
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 18 June 2015

Thank you for taking the time to review our hotel. We are sorry you had less than a pleasant stay with us. I want to give you my personal apologies for the issues you encountered during your stay. You can be confident that we will...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$170 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$170 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (310)
Room & Suite (116)
Pool & Beach (7)
Dining (5)
Business Centre & Event Rooms (13)
Questions & Answers
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Cate W
6 December 2017|
AnswerShow all 5 answers
Response from flyboyaircan | Reviewed this property |
Not really sure on that but would recommend hotel room over train room. My friend booked it online on travel wesite
0
Votes
N5852URsarahn
30 October 2017|
Answer
Response from ChewInRI | Reviewed this property |
There are soooo many places within a 3 block walk of the hotel it is hard to pick just one. But if you want a special meal a sure bet is St Elmo's. It's an Indy institution!
0
Votes
Sarah B
5 October 2017|
AnswerShow all 3 answers
Response from itzzdeb | Reviewed this property |
Stayed in one of the awesome train cars...not sure about couches...but sooo worth staying there...awesome place!
0
Votes
Room Tips
"You do hear trains in the train car"
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"Try to get a room away from train noise!"
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"The trains are still running under the building, so it rumbles at night when they pass."
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""Active" tracks are on the South side of the building - I'd guess the North ground floor rooms..."
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