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Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
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844 Reviews from our TripAdvisor Community

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Showing 832: English reviews
michigan
Reviewed 4 days ago NEW

The hotel is nice. Typical Sheraton with a good location next to a nice mall. I have been doing business travel for over 27 years and I have only forgotten items in the hotel room a handful of times. Every time when I called the hotel after discovering that I left items in the room, I have always been able...

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Helpful?
1Thank boilerman
Management response:

Dear Boilerman, Thank you so much for taking the time to review our property. I do want to apologize for the lack of communication, concern, and effort concerning the items left in your room. Please rest assured that will be addressing this issue with the proper hotel department heads and will ensure that this does not happen again. If you...

Hanover, IN
Reviewed 1 week ago NEW

Wonderful, one night trip Feb. 2017. We stayed club level for the free drinks and the included breakfast. Appetizers in the evening aren't much - one hot item (meatballs in our case - family said it was eggrolls the night before), chips and salsa, vegetable tray, one desert bite. Drinks are limited to 2-per person, beer and wine options only....

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Helpful?
Thank Stephanie P
State of Sao Paulo
Reviewed 1 week ago via mobile

Some says the first impression lasts, this was exactly my case! The first feeling when entering the bedroom at Sheraton Keystone Xing was the old carpet stinky, and the alergic snooze that lasted the whole night. Besides that, in general the accomodation is confortable and the gym is very well equiped. Localization is ok, near fashion mall.

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Helpful?
Thank fernandomazeo
Management response:

Dear fernandomazeo, Thank you so much for taking the time to review our property. I am glad that you found the accommodations comfortable and the gym very well equipped. I do apologize for the issues with the carpet. Please rest assured that we will be bringing this issue with the room carpets to the appropriate department heads and will look...

Tolono, Illinois
Reviewed 2 weeks ago

Room was nice on the club floor with access to the lounge 24 hours a day. Free evening appetizers and drinks as well as breakfast. Soft bed and being connected to the Fashion Mall via skywalk was nice. The lobby hotel had great drinks as well.

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Helpful?
Thank Kyle H
Mike S, Guest Relations Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Kyle H, Thank you for the great review! We value the time you spent providing the feedback on your stay. The team was happy to hear you enjoyed the room and our club level! Safe travels to you and we hope to see you again soon!

Philadelphia, PA
Reviewed 2 weeks ago

From front desk to valet to housekeeping, staff is great. Lots of activity, but staff was thoughtful and efficient. Check-in and check-out was seamless. Hotel was very clean with abundant supply of towels in bathroom.

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Helpful?
Thank patraveller2007
Mike S, Guest Relations Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Patraveller2007, Thank you for taking the time to provide us with feedback on your recent stay. The team was thrilled to hear you enjoyed your stay. We certainly take pride in ensuring our guests are felt like they are at their home away from home. Safe travels to you and we look forward to seeing you next time your plans...

Minneapolis, Minnesota
Reviewed 2 weeks ago via mobile

We stayed here last night while passing through town on a road trip. We were upgraded to a Junior suite on the 9th floor. Room was beautiful. Sad we missed the club lounge as we had the hours incorrectly. Really impressed with the inside of the hotel. New carpets and decoration. Looks like a new hotel or new renovations. I...

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Helpful?
Thank Galie J
Mike S, Guest Relations Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Galie J, Thank you for the positive review! We are delighted to hear you enjoyed your stay and found our property to be in great condition. Our team takes pride in ensuring the hotel stays in great shape. Safe travels and we look forward to seeing you again the next time your travels bring you to Indy.

Reviewed 3 weeks ago

Great hotel for a business visit. Several meeting rooms for large groups. Easy access to the major Midwest highways and close to the airport. The families enjoyed the mall and all the local restaurants - some are outstanding! The room was great with a coffee pot in the room. That's nice because the elevator wait can be long if it's...

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Helpful?
Thank Meceebee
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Meceebee, Thank you for taking the time to review our property. We value your feedback and appreciate the opportunity to hear from you. We are glad you enjoyed your stay, along with the amenities and location our property brings. We hope you are able to come again soon and get more free time for the mall and local restaurants....

Chicago
Reviewed 3 weeks ago via mobile

My wife and I were there for a weekend meeting. They took really good care of us there. The people at the front desk were incredibly friendly and helpful. The cleaning staff took extra care with the cleaning of our room and getting us the toiletries we requested. Also, I lost a leather binder of mine during the course of...

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Helpful?
Thank Redbird_Craig
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Redbird_Craig, Thank you for taking the time to recognize our hotel on TripAdvisor. We know you have options when traveling and often times it is our associates who make the difference between one hotel and another. We appreciate you recognizing their specific efforts across many departments. We hope you will come back and see us soon and enjoy what...

Richmond, Indiana
Reviewed 3 weeks ago via mobile

Okay, I live in Indiana, but even when I have to stay in Indy, I expect great customer service. Sheraton at Keystone exceeds that expectation. Everything from checking in to the room to the fitness center to Pike Place Starbucks coffee, a perfect stay. Thanks! We'll be back.

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Helpful?
Thank PhilQuinn1
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear PhilQuinn1, Thank you so much for the wonderful review. We love to hear our guests enjoyed their stay and would choose us again and again when given so many options. We love our fellow Hoosiers and hope to see you soon on your next trip to Indianapolis.

Reviewed 3 weeks ago via mobile

Ordered room service, ordered calamri, wings, and cheesecake, and a glass of milk. Total came to 57 dollars. I get it, room service is always overpriced, but each item I ordered had some fancy description on the menu. The "calamari" was honest to God in the shape of fishticks, would've thought they were fishsticks except the texture I guess was...

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Helpful?
Thank Dave B
Management response:

Dear Dave, Thank you for staying with us at the Sheraton Keystone Crossing. On behalf of our team I would like to apologize about the poor service you received from our room service. I will make sure the appropriate management is well aware of your situation to prevent similar ones in the future. Also, I will let our Chef know...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Region: United States > Indiana > Indianapolis
Price Range: £116 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level was worth added cost”
 of 5 bubbles stephaniep459, 13 Feb 2017 | Read review
“if you can walk take a room close to the stairs. Elevator can be a long wait if busy”
 of 5 bubbles Meceebee, 30 Jan 2017 | Read review
“There aren't any good views, so don't worry about that!”
 of 5 bubbles 1060WestAddison, 3 Jan 2017 | Read review
“Always top floors away from elevators and vending machines”
 of 5 bubbles ALFAMERICA090909, 2 Jan 2017 | Read review
“We stayed on the 12th floor and enjoyed the lounge privileges. ”
 of 5 bubbles 806williamk, 13 Dec 2016 | Read review
5 of 5