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Extended Stay America - Indianapolis - Castleton

60 reviews
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Traveller (16)
Room & Suite (12)
Dining (2)
Overview
  • Excellent27%
  • Very good23%
  • Average18%
  • Poor21%
  • Terrible11%
Travellers talk about
“ice trays”(2 reviews)
“room was clean”(5 reviews)
“full kitchen”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Indianapolis - Castleton
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (60)Write a Review
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All reviewsice traysroom was cleanfull kitchenamenitiesmall
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1 - 5 of 59 reviews
Reviewed 4 weeks ago

Satisfied Satisfied satisfied there is always room for improvement My overall experience was satisfactory I would improve on your so called contential breakfast And guests shouldn't have to bring there towels to the front desk , Rooms should be cleaned everyday , Also the hotel...More

Review collected in partnership with Extended Stay
Thank patriciapZ9786SR
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 4 weeks ago

Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was enjoyable. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. It...More

Reviewed 22 October 2017

I was checked into an extremely dirty room that had never been cleaned from the previous occupants. Had to call the front desk ten times to talk to someone. Wireless did not work, television remote was broken, as was air conditioning. Absolutely worst hotel I've...More

Review collected in partnership with Extended Stay
Thank 687alysek
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 23 October 2017

Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this...More

Reviewed 8 October 2017

The night staff is extremely rude and nasty. There was food and beer left in the refrigerator from previous tenants. No coffee maker available in room. Breakfast is not stale muffins and coffee that they ran out of. The room was extremely over priced for...More

Thank bluesoscarfrog
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 9 October 2017

Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we...More

Reviewed 25 September 2017 via mobile

Our company uses this hotel extensively and that is unfortunate because no services are offered to us. No linen changes, no daily towel service. You have to walk down to the lobby with your dirty items wait on clean items if available. Elevator is sketchy...More

Thank Terrid758
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 26 September 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed 25 July 2017

Room was clean and had full kitchen (full size fridge, microwave,stovetop) and I was able to cook meals everyday. Despite other negative reviews online I found this hotel a great value and very clean and safe.More

Review collected in partnership with Extended Stay
1  Thank 136kathleenq
Response from 00esa, General Manager at Extended Stay America - Indianapolis - CastletonResponded 27 July 2017

Kathleen, thanks so much for the excellent review of Extended Stay America - Indianapolis – Castleton. We are thrilled to know how much you loved your room with the convenience of a fully equipped kitchen and found as to be a great value as well....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$89 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$89 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (16)
Room & Suite (12)
Dining (2)
Questions & Answers
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Room Tips
"don't stay here"
Read review
"The hotel has bed bug issue"
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"Noise wasn't an issue and rooms have a full kitchen."
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"Don't choose 127. It had the funky shower."
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