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Residence Inn Indianapolis Downtown on the Canal

372 reviews
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Traveller (135)
Room & Suite (60)
Pool & Beach (3)
Overview
  • Excellent50%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“nice residence”(4 reviews)
“main elevator”(4 reviews)
“front desk”(56 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (372)Write a Review
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175
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All reviewsnice residencemain elevatorfront desksocial hourbedroom suitefull kitchenwithin walking distancebottom floorthe sofa bedeating breakfastdirect accessparking feeindianapolis downtownsmall poolswim meetchildren's museumwaffles
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151 - 155 of 365 reviews
Reviewed 20 July 2015

First day I arrived, I took a lipstick smudge towel that was folded neatly for me to use to the front desk and asked for all new ones. I cleaned my room with a vacuum I brought because it was leftover goldfish under the table...More

Thank Mr P
Response from Silviya S, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 24 July 2015

Hello, thank you for your feedback. I am so sorry about the issues you had experienced. I am absolutely embarrassed reading about the cleanliness problems you had. Typically we pride ourselves with excellent customer service and cleanliness. As of the pool, the hotel staff checks...More

Reviewed 19 July 2015 via mobile

Be aware of the parking fee and additional fees (occupancy tax)... They failed to mention that part when I called to book reservations! When checking out and negotiating with the front desk we were given zero help, the lady was rude, telling us that their...More

Thank Sara M
Response from Silviya S, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 20 July 2015

Hello, Thank you for your feedback. I apologize we were not able to meet your expectations. I understand nobody likes paying for parking unfortunately hotels and business located in downtown areas charge for parking in most if not all major cities in the country. In...More

Reviewed 18 July 2015

Nice location right on the canal in downtown Indianapolis. Safe atmosphere, friendly staff, kid friendly. Comfortable beds and quiet rooms. What shocked me negatively was the charge for parking! Besides the added taxes (which all hotels have, of course), we were charged $21 per car...More

Thank Sandy M
Response from Silviya S, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 24 July 2015

Thank you for your feedback. We appreciate it. I completely understand how you feel about the parking charges. Unfortunately, it comes with being located downtown. Thank you!

Reviewed 18 July 2015 via mobile

First I have to rave about the beauty of the canal! You walk out of the hotel door right into paradise. The canal is beautiful. From the gardens to the water features to the paintings under the bridge I am in awe. I have already...More

2  Thank LifeisaBeach1111
Response from Silviya S, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 20 July 2015

Hello, thank you for the wonderful feedback! I am glad you had a great stay. The canal is definitely amazing. It is good you had the time to enjoy it! Thank you

Reviewed 17 July 2015

this hotel used to be great and now they are average. The beds are very unpleasant and cause you to see the chiropractor when you return home. The staff are nice. The cookies and beverages at night are now gone. The food for social hour...More

1  Thank topthrill2007
Response from Silviya S, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 20 July 2015

Hello, thank you for your feedback. We appreciate it. I am sorry you did not enjoy your stay like you’ve had in the past. The social hour for Residence Inns across the country has changed significantly in 2015. The program has been completely revamped by...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Dry Cleaning
Laundry Service
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$163 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$163 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms, Accessible rooms
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Traveller (135)
Room & Suite (60)
Pool & Beach (3)
Dining (2)
Business Centre & Event Rooms (14)
Questions & Answers
Ask a question
chow7484
23 March 2017|
AnswerShow all 3 answers
Response from FtMyersTony71 | Reviewed this property |
It's not that far. Maybe 1/2 mile or so. Great sights by the State Capital as well
0
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robinaltman
15 January 2016|
AnswerShow all 3 answers
Response from eyelndbrez | Reviewed this property |
Yes
0
Votes
terrin881
20 June 2015|
AnswerShow all 6 answers
Response from corinnemb79@gmail.com | Reviewed this property |
We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see... More
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12
Room Tips
"There were a lot of kids running around on the floor above us so it wasn't super quiet . I'd..."
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"Good for families"
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"Get one overlooking the Canal, great view"
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"avoid getting a room near the canal because at night there is alot of foot traffic that keeps you awake"
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