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I've been the guest of several Extended Stay America's throughout the country and this property is one of my favorites. Peaceful, the staff is helpful and they really don't bother you which is really nice come morning because as any experienced traveler knows housekeeping can...More
Date of stay: January 2019
Response from 00esa, Manager at Extended Stay America - Indianapolis - AirportResponded 1 week ago
Thank you for your loyalty towards our brand. We are delighted to read you liked having a fully-equipped kitchen to cook your own meals and that you were impressed with the display of our courteous service. On behalf of everyone here, we invite you to...More
This place has the worst customer service. Online I didn't realize that this hotel did not even have a basic business center (computer, printer), which would have been nice to know since I was traveling for business. They offered to print something up for me...More
Date of stay: October 2018
Thank Tina C
Response from 00esa, Manager at Extended Stay America - Indianapolis - AirportResponded 10 November 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More
The room we stayed in was disgusting, From the floor, bed, kitchen, and bathroom! As soon as I walked in, you can tell they didn’t clean the floor because our feet was sticking to it! I went to check out the bathroom and there was...More
Date of stay: June 2018
Thank keshia Q
Response from 00esa, Manager at Extended Stay America - Indianapolis - AirportResponded 16 September 2018
Keshia, we are sorry for the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short...More
The staff present during my stay were courteous and very accommodating. At check-in my reservation was recognized and the room access administration and payment quickly processed
The room was clean, fresh and thankfully very quiet.
The Hotel location is near main roads and parking is...More
Date of stay: August 2018
Response from 00esa, Manager at Extended Stay America - Indianapolis - AirportResponded 15 August 2018
We appreciate your consistent support of Extended Stay America. It's always a pleasure to see a familiar face and we love having you as a regular guest! Thanks also for taking time to share your perspective with future guests. Your continued business is the best...More
We were there from last Thursday to Sunday. When I went to up to the desk and said I wanted to check-in, the total response I got was, "I.D.," I handed it over with a friendly "here you go," and got "charge card," in response....More
Date of stay: August 2018
Response from 00esa, Manager at Extended Stay America - Indianapolis - AirportResponded 10 August 2018
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may...More
I stayed in January and found the room more than adequate, clean, comfortable and affordable. I found nothing negative about the bedding or comfort. I look at a combination of the mattress comfort and pillows. I hate... More
I stayed in January and found the room more than adequate, clean, comfortable and affordable. I found nothing negative about the bedding or comfort. I look at a combination of the mattress comfort and pillows. I hate "pancake" pillows. These were newer pillows, very fluffy and comfortable. I have attached photos from my stay in January (forgive my personal items and work materials in photos). I too, find that many times, negative comments are either exaggerated or not true, for whatever reason in that person's mind. As I stated in my review, all was good except for the breakfast, which I found laughable even calling a breakfast, but if that is not on your list of priorities, I think you'll find a clean and comfortable room, with friendly, helpful staff, as I did.
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"If you need quiet, ask for room on East end of building away from airport runways..."