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Whoever the staff member was that was assigned to our room did NOT do their job! Upon entering the room, it was apparent that the condition of the room was not up the standards we were expecting from the Holiday Inn brand. The carpets needed...More
Thank Ellen D
Response from IHGService, Guest Relations Manager at Holiday Inn Express KendalvilleResponded 3 November 2017
Thank you for your review regarding your recent stay at Holiday Inn Express Kendallville, IN. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message...More
All the folks at this hotel were great. We were treated with kindness and respect. Breakfast was great and rooms were clean. Couldn't ask for a nicer place to stay. The cookies in the evenings were the best. Would definitely stay here again.
Management response:Responded 13 March 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
The staff was really friendly and accommodating. The Continental Breakfast wasn't half bad for a small town Holiday Inn Express, but the only downside is that it is not really near any other restaurants.
We've stayed here a couple of times when we have been in the area. But in the future we will probably stay elsewhere. On this trip the pool was not open - evidently there had been a water pipe burst. The furnishings need an update...More
Thank Jeanne Z
Response from IHGService, Guest Relations Manager at Holiday Inn Express KendalvilleResponded 3 October 2017
Hi Jeanne Z,
Thanks for your recent overnight, feedback from frequent guests are important. Although it's nice to know that most of our staff left a positive impression, I'm sorry to hear that the accommodations and services provided fell below your usual expectations. The inconvenience...More
We took a little weekend get a way. I found out Kendallville was the home of Famous Athlete John Moses. So, The Holiday Inn Express at Kendallville was on our path. The price was very fair for the quality of the hotel. The young lady...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express KendalvilleResponded 11 September 2017
Thanks for stopping by the Holiday Inn Express Kendallville, IN and leaving candid feedback. I'm sorry to hear about the mishap you had with the shower drain. Our hotel maintenance team will be alerted, along with housekeeping so that the issues you raised...More