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Candlewood Suites Merrillville

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39 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Mishawaka, Indiana
Reviewed 3 weeks ago via mobile

Large suite at a reasonable price. The suite was set up like an extended stay with fridge, microwave, dishwasher, pots and pans, etc. Large bathroom. Comfortable bed. Floor needed swept and the hallways had all the baseboards stripped off, like they are getting ready to remodel. Staff was friendly.

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Helpful?
Thank Jim S
Mark V, General Manager at Candlewood Suites Merrillville, responded to this review

Let me first say thank you for your feedback on your recent stay at our hotel. Yes we have been doing up grads to our property new carpeting and should be done with the hallways in the next couple weeks. It was our pleasure to serve you and we look forward to returning back again soon.

Columbus, Ohio
Reviewed 7 October 2016

Booked a room for my wife. Apparently the the hotel itself is adequate, but I found front desk staff lacking in customer service skills. I was scolded for not following their booking procedures properly, even though the procedure was nowhere mentioned when I booked the room. Next time I'll pay more if necessary to stay at a hotel where the...

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Helpful?
1Thank ericthered99
IHGService, Guest Relations Manager at Candlewood Suites Merrillville, responded to this review

Dear ericthered99, Thank you for posting feedback about the Candlewood Suites Merrillville. I am sorry to hear that your wife did not have an exemplary hotel stay experience at our hotel, due to the level of staff service. IHG does high service standards, and I am sorry that on this occasion we fell short. I definitely understand your disappointment and...

Houston, Texas
Reviewed 7 September 2016

I was thrilled when I was contacted by Ruthann, the Director of Sales for an opportunity to "partner up and become a lodging resource". I travel all the time and am an IHG spire elite member. We were coming into the area for a long term project and her call was perfect timing. Our project will be ongoing for two...

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Helpful?
3Thank belairtw
IHGService, Guest Relations Manager at Candlewood Suites Merrillville, responded to this review

Dear belairtw, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar...

Reviewed 3 September 2016 via mobile

Booked this place based on ratings but have no idea how it got more than one star. From check in, staff was rude and indifferent , disorganized and apathetic. Room was dirty carpeting and broken bathtub staff refused to fix despite asking X 2. Told " we don't have maintenance staff" and she walked away. And they don't clean the...

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Helpful?
2Thank ronaldf940
IHGService, Guest Relations Manager at Candlewood Suites Merrillville, responded to this review

Dear ronaldf940, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I...

Reviewed 23 August 2016 via mobile

This hotel was quiet, clean, and suite room was excellent. Kitchenette was fully stocked (except for coffee filters--the hotel was out! But they offered complimentary coffee in the lobby and we survived). This was our 2nd stay and we will be back! Staff at the front desk were all friendly. Will stay again!

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Thank Dani W
Gatlinburg, Tennessee
Reviewed 22 July 2016 via mobile

Clean. Nearby to a lot of restaurants and shopping. Right off the highway. On and off easy. Room is a suite with a kitchenette. Can't complain. Needed a place to walk so we went to the mall. Are at Olive Garden. Paying at the table much simpler and easy. Cookies at the front during checkin. Friendly workers.

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Thank Dixon47
Casper, Wyoming
Reviewed 23 June 2016

Has a office and kitchenette room is clean. Accomodations are lovely but it's our first night east of the Mississippi. From the west coast forward we have paid only a $10-$15 non-refundable pet fee. Here it's $75. I am unsure if this is normal in the east or just this town. Others nearby didn't allow pets or were as high...

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Thank Natalie Anne H
Reviewed 20 June 2016 via mobile

Met the needs for the price, room was clean and nice, staff was friendly, room was quiet, surprisingly, forgot that extended stays are sometimes used as apartments. But overall, nice stay. Would recommend for a nice place to rest your head. Close to a lot of restaurants.

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Thank Kyle G
Reviewed 13 June 2016 via mobile

We were held hostage by the softball association because this was a stay to play event, and we had to stay at this hotel. They HOSED our group on our rates! We paid more for those crappy, dirty rooms than they charge at any other time. Not to mention there are virtually ZERO amenities. No breakfast, wifi doesn't work, and...

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Helpful?
2Thank Brandi U
IHGService, Guest Relations Manager at Candlewood Suites Merrillville, responded to this review

Dear Brandi U, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Our goal has always been to provide our guests with the best hospitality service and it is with regret to know that we were not able to meet your expectations of the IHG brand when it comes to customer service delivered and...

York, Nebraska
Reviewed 23 October 2015

Traveling though the area and stopped here for the night. Nice property and staff was very nice. The hotel has some age and i think the room furniture could use some updating has wear. It is nice as always to have the option to make a quick bite to eat without going out.

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Helpful?
Thank GARY E
EricK D, Front Office Manager at Candlewood Suites Merrillville, responded to this review

Gary, I want to thank you for the opportunity of hosting your recent accommodation. I am very pleased with knowing that you felt our property to your liking, and that you found our staff to be kind. Your superb experience is our main priority. I do apologize for the outdated furniture. Our hotel is currently undergoing through renovations; the furniture...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel in Merrillville, IN Offers a Wide Variety of Amenities Located just a few minutes from the shores of Lake Michigan, Merrillville, IN is a beautiful city with plenty to do and see. Whether you are relocating or on an extended business stay, the Candlewood Suites Merrillville Hotel is the place to consider home. Business travelers will find several corporate offices within a short distance of our extended stay hotel in Merrillville. US Steel and Purdue Research Park are both within 15 miles of our accommodations. Merrillville also has several major retail centers on the US 30 corridor. The Star Plaza Theatre, the largest venue in Merrillville, is just two miles away. While lodging in Merrillville, you can enjoy the convenience of our close proximity to several of the area¿s most popular attractions. Deep River Water Park and Westfield Southlake Shopping Mall are both just a few miles away. The downtown Chicago area and several casinos are within 45 miles of our Merrillville accommodations. At our Merrillville extended stay hotel, we put the amenities where they really count. Every apartment-style suite has a fully equipped kitchen that includes dishes and appliances. Guests can also enjoy our complimentary laundry facilities. Other amenities include a business center and a health & fitness center. Book your stay with us today and enjoy excellent rooms and rates at our hotel in Merrillville, IN. ... more   less 

Additional Information about Candlewood Suites Merrillville

Address: 8339 Ohio, Merrillville, IN 46410-6586
Region: United States > Indiana > Merrillville
Price Range: £74 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Merrillville 2.5*
Number of rooms: 77
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Merrillville staff and other travellers.
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Questions? Get answers from Candlewood Suites Merrillville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a different hotel”
 of 5 bubbles belairtw, 7 Sep 2016 | Read review
“I would get a room away from the highway mine was very quiet but others say not so.”
 of 5 bubbles 539GARYE, 23 Oct 2015 | Read review
“Check the microwave. You will find a bag of complimentary microwave popcorn.”
 of 5 bubbles IndStateRex, 13 Sep 2015 | Read review
“stay on right side rooms, street/parking lot light shines on the rooms on the left.”
 of 5 bubbles StevenN884, 20 Dec 2012 | Read review
“Ask for a room on the Eastern side of the hotel.”
 of 5 bubbles hmk60, 8 Jun 2011 | Read review
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