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Hilton Garden Inn Merrillville

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Hilton Garden Inn Merrillville
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539 Reviews from our TripAdvisor Community

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Showing 534: English reviews
Austin, United States
Reviewed 3 days ago NEW

provided me with 5-star service consistently throughout my stay! From the FD team, to the GM greeting guests in the lobby, to the hard-working restaurant ladies, the in-room dining delivery attendants, the banquets staff, the housekeepers who respected the 'Do Not Disturb' sign on my door but left me a laundry bag of fresh towels and bathroom amenities hanging on...

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Thank 173abigailt
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We...

Littleton, United States
Reviewed 4 days ago NEW

You have the right people providing high levels of customer service. Especially loved your breakfast and evening meal staff who offered the right amount of conversation, attention and the staff who prepared the food- could not have been better!

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Thank lisakR6906BY
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!

Martinsville, Indiana
Reviewed 6 days ago NEW

This traveler (a Diamond Plus HHonors member) has arranged for a specific room due to disability. The room was available to this traveler. However, heat wasn't. The heating system was non-functional, and it was indeed a very cold night. The hotel front desk staff did send this traveler to another room relatively close by to the preferred one. The staff...

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Helpful?
Thank Thomas S
Minneapolis, Minnesota
Reviewed 1 week ago

I was very disappointed in the lack of care and concern regarding the smoke smell and other guests smoking. When trying to bring it to the attention of the staff they offered a different room but still was the same smell and excused it as a prior guest but did nothing to fix the issue. Later that same week was...

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Thank karenkB2208JM
Heart In Texas But Body In Central Wisconsin
Reviewed 2 weeks ago

Good stay at this location. There were a couple of oversights but nothing major or nothing that did not interfere with my stay. I rolled in late at 7:30. Wanted a room with a tub perhaps a hot tub but all were taken. Informed about being a Diamond Member but this did not merit any upgrades. The check in was...

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Thank Tim K
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

Thank you for taking the time to share your detailed feedback with us. It was great hearing that Ray had a positive impact on your stay. We will share your comments with him. We appreciate your business and look forward to your return!

Saint John, Indiana
Reviewed 3 weeks ago

Paid 189 for one night. Ice machine on my floor was broken, food sucked [also found hair in the eggs], you could hear people in other rooms, and a bunch of other little annoying problems. Would not return.

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Thank Q9902WRryand
North Carolina
Reviewed 4 weeks ago

Booked hotel room for the weekend. Room was clean & comfortable. Internet was down all night but the staff did go the extra mile leaving us a note under the door apologizing. Breakfast was good. Decided against dinner here. After traveling & staying at hotels ( Garden Inn) we get tired off the same menu at each location..

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Thank Oreo1199
Indianapolis, United States
Reviewed 19 December 2016

The desk in the room was dirty and you could see fingerprints and dirt on it. The bathroom was relatively clean compared to the rest of the room. I will say that the mattress/pillows/comforter were excellent and after the guy above me went to sleep, I slept like a log. You can hear/feel people walking around on the floor above...

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Thank rosalyng185
Houston, Texas
Reviewed 12 December 2016

We stayed at the Hilton Garden Inn on a snowy weekend in December while attending a family get together. Everyone from the front desk staff to the ladies working in the dining area were terrific (especially Donna!). The rooms and amenities are what you would expect for this hotel, although everything was very clean and tidy. The bed was comfortable...

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Thank TB-Hou
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

TB-Hou, we appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their experience are thrilled that from your review that we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. Our staff members take their roles in...

Reviewed 8 December 2016 via mobile

Our boys soccer team stayed for the weekend and we were happy with the accommodations. Staff is attentive and helpful, the lobby is comfortable, and the pool, while small, served its purpose for a group of 9-year-olds. We would pick this hotel again if in the area.

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Helpful?
Thank Steve G
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

Thank you for sharing details from your stay as that give us opportunities for improvement. We are dedicated to providing the highest quality and consistent level of service for all our guests and I have shared your notes with our team. We look forward to welcoming you back in the years ahead and will strive to make your future stays...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Merrillville

Address: 7775 Mississippi Street, Merrillville, IN 46410
Region: United States > Indiana > Merrillville
Price Range: £91 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Merrillville 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hilton Garden Inn Merrillville Hotel Merrillville
Hotel Style:
#2 Business Hotel in Merrillville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Merrillville staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Merrillville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a few extra dollars, we enjoyed the larger size of the suite.”
 of 5 bubbles TB-Hou, 12 Dec 2016 | Read review
“3rd floor wonderfully quiet and restful area”
 of 5 bubbles ladyarcheng, 25 Oct 2016 | Read review
“The staff are happy to recommend a quieter room location if needed, just ask :)”
 of 5 bubbles 587reneem, 27 Sep 2016 | Read review
“Higher floor away from elevators.”
 of 5 bubbles 124douglash, 12 Sep 2016 | Read review
“336 puts you further down the hall from the elevators and was an extremely quiet locaion”
 of 5 bubbles jammao, 29 Aug 2016 | Read review
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