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Holiday Inn Express New Albany

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Traveller (36)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent34%
  • Very good23%
  • Average17%
  • Poor14%
  • Terrible12%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Additional information
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Offers from Holiday Inn Express New Albany
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (353)
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350 results
Traveller rating
113
83
60
49
45
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LanguageEnglish
113
83
60
49
45
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All reviewsacross the riverroom was cleandecent breakfastclose to downtownvisit familyshort drivenice hotelstaff was friendlycomplimentary breakfastohio riverwafflesfuneral
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1 - 5 of 350 reviews
Reviewed 2 weeks ago via mobile

Hate to be overly negative, but there were a number of small things that were wrong and accumulated to make the stay less pleasant than it should have been. It is an older hotel, although the outside looks very new. Parts of the room also...More

Thank George A R
Response from Vinny M, Manager at Holiday Inn Express New AlbanyResponded 1 week ago

Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive...More

Hotel's Favourite
Reviewed 25 October 2017 via mobile

Overall a great experience. The staff was friendly like at most IHG properties and the new remodel made this hotel very desirable to stay at. Clean rooms, clean lobby, and a clean parking lot all caught my attention as it is hard to find all...More

1  Thank Jonathon C
Response from Vinny M, Manager at Holiday Inn Express New AlbanyResponded 26 October 2017

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of...More

Reviewed 16 April 2018

Yes it is newly renovated and looks good. Yes my room was comfortable enough. The best part of my stay was the staff. Colin was polite and helpful and the young lady working Saturday night was also polite and accommodating. Biggest issue with the stay...More

Thank Amberlee W
Response from Chasity W, General Manager at Holiday Inn Express New AlbanyResponded 16 April 2018

Thank you so much for taking the time to give us your feedback. My team is happy to make each valued guest's stay as enjoyable as we possibly can. Sincere apologies on the issue with breakfast. Please note that the issues have been addressed and...More

Reviewed 9 April 2018

This Holiday Inn Express is right off the highway. It a remodeled Hampton Inn turned Holiday Inn Express. Unfortunately they should have just tore the building down and started from scratch. No matter what bright colors you use to "renovate", this hotel is purely not...More

1  Thank Dustin N
Response from Chasity W, General Manager at Holiday Inn Express New AlbanyResponded 10 April 2018

Dear Valued Guest, On behalf on the staff and myself I sincerely apologize for the issues you noted of your stay. One thing our team strives at is customer service, and I am proud my staff was able to show this as a highlight during...More

Reviewed 9 April 2018

I was a bit confused at all of the poor reviews for this property which made me hesitant to stay here. My observations were my room was clean, the bed comfortable, and it was quit. While the furniture in the room may be a tad...More

Thank Joe L
Response from Chasity W, General Manager at Holiday Inn Express New AlbanyResponded 9 April 2018

Dear Valued Guest, Thank you for taking the time out to give us your feedback on your recent stay at the Holiday Inn Express, New Albany, Indiana. Our team strives to provide nothing short of an enjoyable, clean stay. We are proud we were able...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Dry Cleaning
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$107 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Details
Price range
US$107 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
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Traveller (36)
Room & Suite (15)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Choose a different hotel, not a different room"
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"Stay elsewhere."
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"Third floor was quiet with quick elevator."
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"Ask for a lower floor room in the summertime due to weak AC unit."
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