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Holiday Inn Richmond

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Holiday Inn Richmond
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146 Reviews from our TripAdvisor Community

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Showing 146: English reviews
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Ohio
Reviewed 2 weeks ago via mobile

Came here to celebrate our son's 7th birthday. Very friendly and helpful front desk personnel. When we went to our first room (in a 100% smoke free hotel) we were hit with a room that reeked of cigarettes. I called down to the front desk, she apologized and said she would move us. She brought up our new room keys...

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Helpful?
Thank kls3214
out of town
Reviewed 4 weeks ago

From reservations to checkout, we were nothing but pleased. Charming hotel, only 5 years old and very well maintained. Cassie at checkin was outstanding; a true asset to hotel operations. She was an absolute professional. I observed her on the phone, at checkin, cleaning up pool towels and making conversation with guests in the lobby and the bar area in...

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Helpful?
Thank annie4221
GO BUC'S
Reviewed 9 March 2017

Took the fam for a weekend overnighter to take advantage of the indoor pool, overall stay was GREAT, FRONT DESK TO HOUSE KEEPING STAFF WHERE ALL GREAT. paid up front for breakfast, good value, food was very good also .. You cant go wrong staying here, We love Holiday Inn

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Thank vegas junkie m
Ohio
Reviewed 24 February 2017

Only stayed for one night but was pretty impressed, very nice and clean looking lobby and lounge area. Staff was very nice and welcoming, rooms were decent size with refrigerators and microwaves, everything seemed very modern and well kept. Only thing I didn't care for was the desk chair in the room was broken and it could not be adjusted.

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Helpful?
Thank KwhiteHa
Connecticut
Reviewed 1 February 2017 via mobile

I was simply passing through in my way cross country and stumbled on this hotel. Very nicely surprised as it feels almost brand new and modern. Staff were excellent and the food was very good ! Rooms were good sized , very clean and comfy! This is an excellent option right off highway 70 and safe ! In the warmer...

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Helpful?
Thank caribbeanfruit
Cleveland, Ohio
Reviewed 25 November 2016 via mobile

This was a lovely hotel, close enough to everything the mall, restaurants, Walmart, and our family. I would have given it a 5 but although our room was clean and nice I did kill 3 huge horse flies. This was surprisingly unusual seeing that it's cold out side. I mentioned it to the front desk and he offered complimentary breakfast...

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Helpful?
Thank JoAnn T
BobbyLNewton, Front Office Manager at Holiday Inn Richmond, responded to this review

Dear JoAnn, Thank you so much for the wonderful review of your stay, My staff and I take great pride in our hotel and appreciate the feedback. I do apologize for the flies in the room and have made our pest control company aware. And breakfast is on us when you return next year. Happy Holidays Bobby Newton Front Office...

West Hollywood, CA
Reviewed 19 November 2016 via mobile

I normally stay at much more expensive luxury hotels when I travel, so take that into account when reading this. I've now stayed at this hotel twice in the past year. It is very good for its hotel class. The rooms and lobby area are clean and have nice bath products. It can be a little tough to get service...

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Helpful?
1Thank luluseven
BobbyLNewton, Front Office Manager at Holiday Inn Richmond, responded to this review

Dear luluseven, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I have made our food and beverage director aware of the service in the bar, and have be assured the problem has be corrected. We hope...

New Jersey
Reviewed 30 October 2016 via mobile

In a world full of run of the mill hotels, it nice to find one that's full service! We are able to have a drink and dinner at the hotel bar that was very good. Bartender Brittany did a great job. Check in service was friendly and helpful. I booked online and somehow the system said my reservation was cancelled...

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Helpful?
Thank Melissa B
BobbyLNewton, Front Office Manager at Holiday Inn Richmond, responded to this review

Dear Melissa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. And I will be sure to give Brittany a pat on the back and let her know about your...

Defiance, Ohio
Reviewed 20 October 2016

Nice hotel, firm beds, friendly staff. Flavored ice water available all day if you are not interested in coffee or hot tea. I think the only thing we missed was the breakfasts that the Holiday Inn Expresses offer. But, there are many eateries nearby.

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Helpful?
Thank mboulis2016
BobbyLNewton, Front Office Manager at Holiday Inn Richmond, responded to this review

Dear mboulis2016, Thank you for the nice review, We do appreciate all the guest feedback. I will be sure to share it with the staff.And we look forward to see you if you ever in our AREA. Safe Travels Bobby Newton

USA
Reviewed 19 October 2016

Better beds than Fairfield, newer than Hampton in town. Do not understand internet access code still with IHG properties. Marriott/Hilton both have migrated to name/room number. Entering codes and doing so multiple times is annoying.

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Helpful?
Thank MerryManUSA
BobbyLNewton, Front Office Manager at Holiday Inn Richmond, responded to this review

Dear Merrymanusa, Thank you for taking time to give us your feedback regarding your stay, I do apologize your stay did not meet your expectations and will relay your concerns to the manager and get these problems resolved, so other guest will not to experience these problems. We look forward to you in the future if ever your in our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Richmond staff and other travellers.
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Questions? Get answers from Holiday Inn Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms away from the highway are quieter. There are no guest rooms on the first floor.”
annie4221, 27 Mar 2017 | Read review
“ask for a room away from the highway.”
tripper69, 9 Mar 2017 | Read review
“Avoid rooms on highway side, ask for room on side of hotel main entrance.”
Rockvilleman, 16 Aug 2016 | Read review
“Get a room far from the highway, and on the lowest floor so you don't have to take the slow elevator!”
917laylab, 16 Aug 2015 | Read review
“Our room on the top floor was extremely quiet.”
719deborahd, 6 Aug 2015 | Read review
5 of 5