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Santa's Lodge

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Traveller (169)
Room & Suite (38)
Pool & Beach (7)
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Overview
  • Excellent18%
  • Very good19%
  • Average26%
  • Poor16%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Suites
All hotel details
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (382)
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LanguageEnglish
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1 - 5 of 380 reviews
Reviewed 20 January 2018 via mobile

It is the only hotel to stay at when going to Holiday World, unless you want a long commute to and from the park. It needs some serious updating the first time we stayed there there was a hole in the wall and only one...More

4  Thank Michelle B
Response from SantasGM, General Manager at Santa's LodgeResponded 26 January 2018

Dear Trip Advisor Reviewer, Thank you for your review and feedback. We apologize your stay this past summer did not meet your expectations. We appreciate you taking the time to give us feedback so we can work on improving. Sincerely, Management

Reviewed 23 December 2017 via mobile

We have been coming here for 5 years now and every year it gets worse. I really want this place to improve but the rooms are uncomfortable, the staff does not make you feel welcome. Amenities are terrible. Pool was beyond freezing. No roll away...More

5  Thank Mark P
Response from SantasGM, General Manager at Santa's LodgeResponded 25 December 2017

Dear Trip Advisor Reviewer, Thank you for your recent review and feedback. We are so sorry to hear your stays have not been satisfactory. We have noted your review and comments and are sorry to hear the staff did not make you feel welcome, as...More

Reviewed 21 December 2017

Arrived on a Thursday, was disappointed that the pool and hot tub were closed. No mention of this was on their website and it was not mentioned at check in. We were hoping to enjoy this area on an "off day" before families with children...More

4  Thank Shannon P
Reviewed 17 December 2017

We came up here to stay the night that we can before Christmas when we got here when we checked in the lady told us that the restaurant across the street we went across the street waited for an hour and was late getting to...More

1  Thank Brooks N Laisha G
Response from SantasGM, General Manager at Santa's LodgeResponded 18 December 2017

Dear Trip Advisor Reviewer, Thank you for your review and feedback. We apologize for the misunderstandings you experienced on your stay. Your itinerary included in your package folder listed times and locations for all items included in your package. We typed this itinerary with the...More

Reviewed 25 November 2017 via mobile

We stopped for a weekend visit during Christmas time. The staff was very friendly. The lobby is awesome. My only complaint is I wish the rooms were a little updated and had a Christmas theme. We have stayed there a couple of times and no...More

1  Thank Mark B
Response from SantasGM, General Manager at Santa's LodgeResponded 27 November 2017

Dear Trip Advisor Reviewer, Thank you for your recent review and feedback! We appreciate you taking the time to give us feedback, and we are happy to hear you enjoyed your stay with us! We sure hope to have you back in the future! Sincerely,...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Outdoor pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$99 - US$156 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$99 - US$156 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (169)
Room & Suite (38)
Pool & Beach (7)
Dining (2)
Family and Play Areas (5)
Questions & Answers
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Swerky
13 January 2018|
Answer
Response from Candicemarks | Reviewed this property |
72 hours for a full refund.
1
Vote
aprilberkebile
16 July 2017|
AnswerShow all 7 answers
Response from Christina O | Reviewed this property |
Is this for Santa's Lodge you just need your clothes. For Holiday World bring towels and swimsuits. Good shoes and lots of energy. I don't believe you can bring food in to the park.
0
Votes
Quentin P
6 June 2017|
Answer
Response from SantasGM | Property representative |
No, you must be 18 to book a room! Thanks for checking!
0
Votes
Room Tips
"get close to the office. there could be a lot of walking depending on where your room is"
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"If you like a very firm bed then go for a King. The queen beds are pillow top."
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"Rooms are very small, old and outdated. The beds are not comfortable."
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"Try to stay on ground floor away from parking area because people like to eep their horbs when they lock..."
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