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All reviewsson's weddingupdated hoteldecent staypool areapresidential suiteclean roomsnice place to staywe've stayedgood sizedes moines airportfirst floorwould stay againyogurtstaff was friendlymattressesshuttlegym
Stayed here to catch a 6:35 am flight at the airport. Clean rooms, great, polite, and helpful staff. Good shuttle service to and from airport. The whole hotel has been remodeled, and it is lovely. We didn't use the pool, but it was nice no...More
Response from amcaninch, General Manager at Ramada Des Moines AirportResponded 8 November 2017
Thank you for your review of our Hotel. We are glad you stayed with us and hope you will come back again. Our Airport Shuttle is a good amenity that many guests like!
After ringing the hotel from the hotline in the arrivals hall at the airport, they said they'd be there in 10 mins. We waited for an hour, but no one showed, so we rang again. Same story, they said 10 mins. 20 mins later, a... More
After ringing the hotel from the hotline in the arrivals hall at the airport, they said they'd be there in 10 mins. We waited for an hour, but no one showed, so we rang again. Same story, they said 10 mins. 20 mins later, a mid-sized sedan stopped in the bus lane and the driver asked if we were the ones who asked for the shuttle to the hotel. We said yes, and hopped in. By this time there were 3 other couples wanting to go there, but obviously they weren't gonna fit, so the driver had to make 4 round trips. I asked him what happened to the shuttle bus which was advertised on their website. He just laughed and said "oh, um, the shuttles ... yeah, we got 2 of 'em, but they're both undergoing maintenance".
Suggestion, if you don't have a hire car, catch a cab. Hotel is only 5 mins drive away.
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"All rooms looked beautiful, but the luxury suite was spacious!!"