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Hilton Garden Inn Dubuque Downtown

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Hilton Garden Inn Dubuque Downtown
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501 Reviews from our TripAdvisor Community

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Showing 497: English reviews
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Hanover Park
Reviewed 2 days ago NEW

This hotel was fine for a 1-night business trip stay, but I would definitely not want to come here for an extended trip. Smokers were allowed to hang close to the front doors making the entire lobby and dining area smell of cigarette smoke. I expected that I would receive my receipt under my door the morning of my departure...no...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Craig H
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for taking the time to review our hotel. We are paperless check-out, as most hotels are, that once you check out we email a receipt to your email address on file we gather at time of reservation. This protects against any possible identity theft issues. Regarding smoking near the front door, I to am a non smoker and we...

Coralville, Iowa, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 10 December 2016

I have stayed at a number of Hilton properties over the years, and this one definitely is one of the best. The staff was extremely friendly and the lobby area is gorgeous. The room was spacious and clean. Free parking is a great option and a casino is next door if that is something you enjoy.

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Helpful?
1Thank Douglas S
About Hotel's Favourite Review
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Awesome to hear you enjoyed your stay with us! We have an outstanding property, plenty of options for dining, casino excitement and nature trails just a few feet away! As winter is upon us, eagle watching along the trails is very popular and exciting, we look forward to seeing you again soon!

Canton
Reviewed 5 days ago NEW

Hotel and accommodations are well done. Charging $6.95 for a partial continental breakfast a bit disparaging. Food service in bar was very slow, but food was good quality. Being attached to running/walking trail along river was nice. So was having a casino attached to hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank dennisgV7281OF
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Great to hear you enjoyed the trails and outdoors your last trip with us! During the summer and falls the outdoors near the river is quite beautiful. Please feel free to reach out to me directly if you need future assistance. Thanks again for the compliments, I will share with my team.

Hudson, United States
Reviewed 6 days ago NEW

Terrible smell through out the entire hotel- second hand smoke everywhere. Staff was rude and unwilling to help. Restaurant staff was untrained and rude as well when we asked for 2 kids' menus for your children. I will not be bringing my family here again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank mikewN7967KT
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Iowa City, Iowa
Reviewed 1 week ago

Beds were terrible. Cheap rock hard mattress with no box springs. Uncomfortable pillows and scratchy blankets. The $12 dollar breakfast is overpriced for the quality. The food as undercooked and bland with little assistance from the server. When asked for a refund we were told yes, only to see the charge to our room. Servers were uninterested in helping or...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sfc564
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for your comments regarding your stay with us. Please feel free to call me directly at 563-585-5204. Looking forward to speaking with you. Ken Haugen

Freeport, Illinois
Reviewed 1 week ago

This hotel is a great place to stay. Highly recommend the 3 Mile House to eat at which is only 1-2 miles from this hotel. Also this hotel is connected with the dog race track and casino. Great place to have some fun.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lrplw
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for sharing your experience with us! We do have many great places to eat on-site and close by! The 3 Mile House is also a favorite of mine! Thanks again!

WINFIELD, United States
Reviewed 1 week ago

Very clean friendly and covenant hotel. With the exception of 1 grumpy staff member at desk at night, all said hello or smiled when passing. Clean and nice pool spa area. Well equipped exercise room. Rates are reasonable. Great attached bar and restaurant. Casino all inside access. Park your car and that's it until you leave. You will not be...

Review collected in partnership with Hilton Garden Inn
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Thank johnaS9960EK
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Excellent to hear you enjoyed your stay with us! I will share with my team and look forward to seeing you again soon!

Kansas City
Reviewed 3 weeks ago

This hotel is located at the casino and greyhound track just east of Downtown Dubuque, with some rooms having views of the Mississippi River. It's a very nice, very recent Hilton Garden Inn with those two story curtains you see in the lobby of some of the newer ones. Staff was great, room was great, and if you want to,...

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Helpful?
1Thank lesuerg
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for your kinds words! We are glad you enjoyed your stay with us, and look forward to seeing you again soon! We are about to begin a complete guest room renovation this year, stop by to check our progress!

Waukesha, Wisconsin
Reviewed 3 weeks ago via mobile

Very nice accommodations. Comfortable room and loved the plush bath towels! This hotel is connected to the casino and Houlihan's Restaurant - nice options right there. Would absolutely stay there again.

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Helpful?
Thank jimjanebarry
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Great to hear you enjoyed your stay with us! We do have several amenities for all to enjoy! We hope to see you again soon! I will share your compliments with my staff.

Reviewed 4 weeks ago

Beds are not good at all at this Hilton Garden. Beware of the mattresses as they are well used and roll you to the middle. Breakfast was not good. bacon was nasty - could not even eat it. Eggs that were made for us were still raw when ordered over easy. Long time member of the Hilton Honors program and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Brandon B
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thank-you for taking the time to reach out regarding your stay with us. I will share your feedback with my team to better serve others. We are about to begin a complete guest room renovation this year and hope to see you again soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Dubuque Downtown

Address: 1801 Greyhound Park Drive, Dubuque, IA 52001
Region: United States > Iowa > Dubuque
Price Range: £76 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dubuque Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hilton Garden Inn Dubuque Downtown Hotel Dubuque
Hilton Dubuque
Hilton Garden Inn Dubuque Downtown Iowa
Hotel Style:
#3 Romantic Hotel in Dubuque
#4 Family Hotel in Dubuque
#5 Business Hotel in Dubuque
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Dubuque Downtown staff and other travellers.
2 questions
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McHenry, Illinois
over a year ago

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Questions? Get answers from Hilton Garden Inn Dubuque Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back of the building (north side?) have river views.”
  • view from third floor room
 of 5 bubbles lesuerg, 29 Jan 2017 | Read review
“We had a group of 10 and rented a suite and additional rooms. Having the suite for all of us to gather together was perfect!”
 of 5 bubbles 658paulan, 22 Jan 2017 | Read review
“I found the ground floor room very convenient.”
 of 5 bubbles ValpJ, 18 Dec 2016 | Read review
“Side/Back, Non-Adjoining Rooms”
 of 5 bubbles RedHeadGo, 3 Oct 2016 | Read review
“Be careful of the dog racing track.”
 of 5 bubbles ExCat, 7 Sep 2016 | Read review
5 of 5