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TownePlace Suites Des Moines Urbandale

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TownePlace Suites Des Moines Urbandale
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155 Reviews from our TripAdvisor Community

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Showing 155: English reviews
A TripAdvisor Member
Reviewed 5 days ago NEW via mobile

I chose to stay here based on prior good reviews and was pleased to discover this hotel was even better than expected. We had two rooms for the night and rested very well. Great amenities. We really enjoyed their breakfast bar before hitting the road. The staff was very friendly and accomodating. Only wish we had been staying longer.

Helpful?
Thank A TripAdvisor Member
Management response:

We are so pleased to hear that you a had wonderful experience with us and we exceeded your expectations. We are very happy that you were able to enjoy a good breakfast before traveling to your destination. Thank you for the kind words about our hotel and our staff. We hope that you will join us again and be able... More 

Level Contributor
111 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago via mobile

Basketball tournaments seem to be our family's existence lately, so we travel frequently. Townplace Suites is quickly becoming one of favorite choices for lodging. Good location with easy access to sports venues and eateries. Friendly, professional staff. Clean rooms with plenty of space. Kitchenettes are a true value. Definitely a winner.

Helpful?
Thank Joel R
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello Joel R, Thank you very much for the great 4 STAR review of your recent experience with our TownePlace Suites. We are thrilled that you and your basketball team found our hotel so accommodating and comfortable. We certainly appreciate your loyalty and look forward to hosting you again soon! Best regards, Tom Murray General Manager More 

Level Contributor
106 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago via mobile

Stay at Marriott properties because love the points. Bad thing is Towneplace and Residence Inn only give 5 points per dollar versus 20 points at other Marriott properties . Staff was very pleasant and room small but functional. Wish the smoking area would not be right by the front door.

Helpful?
Thank Jan F
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello Jan F, Thank you for taking the time to tell us about your recent experience with our hotel. We are glad that you enjoyed your 2 week stay with us. I am sorry that you are disappointed with the Marriott Rewards point system that was designed by Marriott corporate. If we could change this at the property level we... More 

1 review
Reviewed 4 weeks ago via mobile

We recently conducted a week long training event for our customers here at Mariott Towne Place Suites. The service and accomodations were excellent. The event coordinator Jane Dirks took extra care to ensure all of our needs were met. The room was cleaned fresh and ready to go each day. I recommend this hotel if you need space to conduct... More 

Helpful?
Thank Donald W
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello Donald W, Thank you very much for the great 5 STAR review of your recent experience with our TownePlace Suites. We certainly appreciate your company bringing your meeting group back to our hotel again. We appreciate your kind remarks and will pass those along to our staff as they will be thrilled to see that their hard work and... More 

Madison, Missouri
Level Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 October 2016 via mobile

I stay here every time I'm in the Des Moines area because the staff here are very accommodating and kind and friendly the rooms have a nice refrigerator microwave dishwasher and real dishes that you can use and have a clean again. There are several restaurants nearby including Texas roadhouse and Okoboji Grill to name a few and a McDonald's... More 

Helpful?
Thank larryorkeith
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello larryorkeith! Thank you very, very much for the great 5 STAR review of your recent experiences with our TownePlace Suites. We are so glad that you find our facility so accommodating and friendly. Again, many thanks for your loyalty to our hotel and we look forward to seeing you again soon. Best regards, Tom Murray General Manager More 

Greenwood, South Carolina
2 reviews
Reviewed 24 October 2016

We have stayed here many times and the staff is always very professional and friendly! Hotel has a wonderful breakfast and is very clean as well. Also, located close to many restaurants and easy access to the interstate.

Helpful?
Thank susaneU9115HX
FHGdmt, Front Office Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello, We appreciate the 5 Star Trip Advisor Review and are very glad that you enjoyed your stay with us. We strive to provide a wonderful experience for our guests and we are pleased that we met your expectations. We look very forward to your next visit if your travels bring you back to the Des Moines area. Sincerely, Selena... More 

Des Moines, Iowa
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 October 2016

We just spent a great weekend here. Very friendly staff. Very good breakfast. Lovely rooms. And walking distance to some great food and drink. For sure will stay again. The complimentary breakfast is one of the best we have had at a Hotel. The rooms have full kitchens fully stocked with cooking items. I know most don't want to cook... More 

Helpful?
Thank Marty V
FHGdmt, Front Office Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Thank you so much for your 5 Star Review! We are so glad to hear that you had a great weekend here at TownePlace Suites and found our staff to be friendly and our breakfast very good. We are very happy that you plan to stay here again as we look forward to your next visit. Selena Barker Guest Services... More 

El Paso, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2016

I recently stayed in this hotel. It first started out with the hotel check in agent demanding my brother to move his vehicle to a single stall, then tried his debit card for charge on incidentals which was denied then was charged twice for it at a charge of thirty dollars total, and last of all while in the room... More 

Helpful?
Thank nissanman05
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello and thank you for telling us about your recent experience with our TownePlace Suites. We are sorry that we did not quite meet some of your expectations with regard to your time here and will use your feedback to fine tune our operations. Regards, Tom Murray General Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2016 via mobile

One week into a 2 month stay, this place is exactly what I needed while away from home. Friendly staff, super quiet, and everything I can think of on site. Outside grill, besides your in room kitchen, on site laundry, great signal strength wifi in the room, pool, good breakfast, extra food for purchase downstairs. It's a list.

Helpful?
Thank Jordan M
FHGdmt, General Manager at TownePlace Suites Des Moines Urbandale, responded to this review

Hello Jordan, Thank you very, very much for the great 5 STAR review of your 2 month experience with our TownePlace Suites. We are thrilled that we exceeded your expectations in so many areas. Thank you for being our guest and we look forward to hosting you again sometime soon. Best regards, Tom Murray General Manager More 

2 reviews
Reviewed 26 September 2016

I first had contact with TownePlace Suites when I called the hotel to see if there was any way that I could check in early. They asked when was I going to be in town and I told them about noon (normal check in is at 3 pm). We were going to the state fair that day and didn't want... More 

Helpful?
Thank Curtis M
Management response:

Dear Curtis, Thank you so much for the 5 Star Review! We are so glad we could check you in early and start your experience with us on a pleasant note. We look very forward to your return visit and want to give you again the same warm hospitality that you deserve. Selena Barker Guest Services Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
TownePlace Suites by Marriott is an extended-stay hotel where you can balance work and life as you like, with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen including full size refrigerator, microwave, cooktop, dishwasher and full complement of cookware, dishes and flatware; large work space, and complimentary wired and wireless high-speed internet access. Complimentary Continental Breakfast Daily. ... more   less 

Additional Information about TownePlace Suites Des Moines Urbandale

Address: 8800 Northpark Ct, Johnston, IA 50131-3018
Region: United States > Iowa > Johnston
Price Range: £75 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Des Moines Urbandale 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Townplace Suites Urbandale Hotel Johnston
Towneplace Suites Johnston
TownePlace Suites Des Moines Urbandale Iowa/Johnston
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Des Moines Urbandale staff and other travellers.
1 question
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Venice,Florida
over a year ago

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Questions? Get answers from TownePlace Suites Des Moines Urbandale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check all your services phone amenities and everything else for quality.”
 of 5 bubbles nissanman05, 8 Oct 2016 | Read review
“Rooms located on the top floor are always the quietest.”
 of 5 bubbles LynnReed, 12 Sep 2016 | Read review
“Stay in the middle of the corridor to avoid stairs and vending machines usually located at ends.”
 of 5 bubbles RobertR415, 6 Sep 2016 | Read review
“We stayed on the third floor, and found it to be very quiet.”
 of 5 bubbles 202beckyk, 5 Sep 2016 | Read review
“We stayed in a room with two bedrooms and a kitchen, it was very comfortable for having two 7month old babies.”
 of 5 bubbles ewitt4339, 8 Jul 2016 | Read review
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