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Extended Stay America - Des Moines - Urbandale

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Traveller (23)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent29%
  • Very good18%
  • Average19%
  • Poor21%
  • Terrible13%
Travellers talk about
“des moines”(12 reviews)
“air fresheners”(2 reviews)
“room was clean”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Wheelchair access
Self-Serve Laundry
2 Star Hotel
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Additional information
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (92)
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LanguageEnglish
25
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All reviewsdes moinesair freshenersroom was cleanoatmealon linethe general managerstaff was friendlygreat place to stayesamotelfreewaymicrowavedeskvendingodorlinens
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1 - 5 of 92 reviews
Reviewed 1 October 2017

My cousin and I shared a room with two queen beds for two weeks, we worked nearby 7 a.m. to 7 p.m., so were only in the room a few hours to sleep and get ready to work. We often choose Extended Stay, but would...More

Thank kaiserdr
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded 2 October 2017

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will...More

Reviewed 9 September 2017

Lots of issues with this place. From the start, I had to stand and wait several minutes while the clerk was making what was obviously a personal call. I was in a hurry, and tried to get her to check me in, but she pretty...More

Thank NoDakker
Response from 00esa, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 10 September 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed 13 August 2017 via mobile

Not really anything positive to say...room was small, bed was hard, pillows were hard. The "breakfast provided" consisted of a small stand across from check in with packaged muffins, crushed granola bars, oatmeal and coffee...no seating. I have been to several kitchenette extended stay format...More

Thank AndreaBradH
Response from 00esa, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 14 August 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed 2 August 2017

Cost of hotel did not match services. Need more staff on site as well as not charging guest to have a daily cleaning service if needed. Need to clean outdoor area in parking lot. Need to have carpet in rooms clean as well as the...More

Review collected in partnership with Extended Stay
Thank 172tinnaj
Response from 00esa, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 4 August 2017

Tina, we're sorry to know you were unhappy with our hotel policies. Also, we regret the inconvenience you had as we failed to deliver you clean and fresh room. I know a well-maintained hotel sets the tone for a wonderful stay and to ensure this...More

Reviewed 29 July 2017

Saved only $20 night buy Priceline claimed 40% on name your own price. Place was modern and clean. Priceline keeps putting us in extended stay hotels that are not the ones shown on like hotels when we named our price. I suggest not using priceline...More

Thank Brian J
Response from 00esa, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 30 July 2017

Your satisfaction is important to us, and your input is helpful to make improvements to our hotel. We are sorry our complimentary grab and go breakfast was not to your expectations. Thank you, and we hope to restore your confidence in us for another stay....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$85 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$85 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (23)
Room & Suite (15)
Dining (1)
Questions & Answers
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Bailey M
11 February 2015|
AnswerShow all 2 answers
Response from Sandra P | Reviewed this property |
They said 18, but call and see what you need for a deposit.
0
Votes
Room Tips
"There are no good rooms in this hotel."
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"Great price for over week stay there lots construction workers there."
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"Stay somewhere else"
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"226 was ours and very good."
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