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All reviewsfront deskkansas citylounge areanice free breakfastfull kitchenstove toppull out couchfire pitthe entire staffstayed two nightsevening receptionwafflesroom was spaciousdefinitely stay here againoff the highwayparking lothot tub
I have never had such good service as I had with Hannah, the front desk associate. She made sure everything was fine all day long. She booked reservations for me and assisted others in making sure our breakfast was perfect. Hannah located items left behind...More
Thank Linda M
Response from Dustin F, General Manager at Residence Inn Kansas City OlatheResponded 4 weeks ago
Dear Linda M,
Thank you so much for taking the time to acknowledge our “Amazing” staff - especially Hannah. We will certainly recognize Hannah for her efforts and attention to your lost and found items. Your feedback and comments mean so much to us and...More
We stayed this past weekend April 6-8, 2018 and the hotel was amazing. The rooms were clean, the breakfast was good, and the staff was above and beyond amazing. Hannah at the front desk continues to go above and beyond on each visit. This particular...More
Response from Dustin F, General Manager at Residence Inn Kansas City OlatheResponded 12 April 2018
Thank you so much for your comments about Hannah and Phillip. They are truly great! We are so happy you had such a wonderful stay. Your feedback is very important to us and we hope to see you again soon!
Stayed one night. Best thing was the price of $84. The rest of the experience was average. The common areas have been updated nicely, including the breakfast room. But rooms are showing their age, especially in the kitchen And bath areas.
The bed was OK,...More
Response from Dustin F, General Manager at Residence Inn Kansas City OlatheResponded 25 March 2018
Dear Valued Guest,
Thank you for sharing your experience with us. I am happy to inform you that we have ordered two new Treadmills and a new set Free Weights up to 50lbs. We sincerely hope you choose to stay with us again in the...More
1.) Hotel allowed me to check into hotel at 10:00 am after a flight so that I had a room to change in. Staff was friendly about it and even upgraded my room for my gold status.
2.) Property was very clean. From the...More
Thank Jeff N
Response from Dustin F, General Manager at Residence Inn Kansas City OlatheResponded 19 March 2018
Dear Jeff N,
Thank you for taking the time to complete he review. We are so happy you found our staff so friendly and helpful and the facility clean. Thank you also for your comments regarding the evening MIX. We will review this and make...More
I'll just list the reasons.
1. 7 minute wait for clerk to come to front desk, from back office, for check in. Had to finally speak VERY loudly to get her attention.
2. 3 day stay, no housekeeping visits. Had to go get our own...More
Thank M F
Response from Scott V, General Manager at Residence Inn Kansas City OlatheResponded 17 October 2017
Thank you for your recent stay with us and we certainly apologize that we didn't live up to your expectations during your time with us. We will review each item listed with their respective department to make sure the issue is corrected moving forward. Thank...More
Great question. No the hotel did not offer any kind of compensation. Looking back, we should have saved our $175 and stayed at another hotel our second night. We would have saved some money and probably gotten better... More
Great question. No the hotel did not offer any kind of compensation. Looking back, we should have saved our $175 and stayed at another hotel our second night. We would have saved some money and probably gotten better customer service!
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"Any! I have stayed on all floors, including the first and I have been pleased every time!"