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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

EmbassySuites.comUS$149*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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1,166 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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Showing 1,158: English reviews
Charleston, United States
Reviewed 30 July 2016

Booked a river view suite for the family for an overnight trip. Staff were absolutely amazing and the extra amenities were a bonus. Room quality was quite disappointing. Required two maintenance calls (broken sink faucet and completely clogged air filter), and if we had stayed longer, would have needed a third call to fix the shower drainage issue. If you...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jerad B
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Good Afternoon Jerad B: Thank you for sharing your experience from your recent stay at our hotel. We very much apologize for the inconveniences you encountered. I have shared your feedback with my entire leadership team, and we are actively taking steps to make it right. I appreciate the time you took to review our facility, we look forward to...

Ellijay, United States
Reviewed 30 July 2016

Very poor air conditioning. Front desk said it was due to Eco Sensor installed, which supposedly turns on/off the air conditioning by motion within the room. Air conditioner never would cool even when we were staying in the room. For management to choose to pinch pennies on room temperature is pathetic especially at the nightly room rates. Excellent location though.

Review collected in partnership with Embassy Suites Hotels
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Thank David C
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Good Morning David C.: I apologize that we were not able to provide you with the quality of product and service you deserve during your recent stay with us. Please know that what you experienced is not typical of our hotel. We are constantly looking for new ways and methods to improve our guest experience, as your satisfaction is our...

Rochester
Reviewed 28 July 2016

We again had a great stay at the Embassy! Breakfast was good, cocktail were good and all the staff was very friendly. Especially the female that was working the breakfast tables on Friday Morning. She was GREAT!! Wish we would of caught her name... Only issue was the hot water... It was down Thursday afternoon into the evening.. But things...

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Thank Katharine D
Reviewed 28 July 2016

I will be back I enjoyed my stay, I have been coming to this location Embassy Suites Riverfront Center, Covington Ky for over 10 years. Anna Wilson is a excellent front desk clerk and Enconia. Embassy Suites made excellent changes to the suites, the suites are cleaned and the breakfast is great. I only had one disappointment and that was...

Review collected in partnership with Embassy Suites Hotels
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Thank pnretioush
Rodney, Canada
Reviewed 27 July 2016

Wow the Embassy Suites by Hilton Cincinnati - RiverCenter is a beautiful hotel located on the Ohio River. The suites are spacious with a separate living room and 2 huge TV's. The beds and linens are comfortable and high end

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Thank TheBugGuy
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Hello mstanley262- Thank you very much for the positive comments from your recent visit to the Embassy Suites by Hilton Cincinnati RiverCenter! We are happy that you enjoyed your visit and look forward to serving you again at this hotel in the near future! If you need future assistance with reservations, please feel free to contact me at cvgcv_gm@Hilton.com.

Cleveland, United States
Reviewed 27 July 2016

Staff was polite, rooms were clean and well maintained. Would recommend that you select this hotel if you are staying in the area. Would recommend longer shuttle hours ending at 9:30pm is in my opinion early.

Review collected in partnership with Embassy Suites Hotels
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Thank T Michael F
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thanks for the sharing your glowing comments concerning your recent stay at the Embassy Suites by Hilton Cincinnati RiverCenter! The staff enjoys serving and we really appreciate hearing that you enjoyed our hotel! As a side comment, we are currently refreshing every guest suite in our hotel. Please come back and see us soon and notice the great changes we...

La Belle, Pennsylvania
Reviewed 26 July 2016

Stayed at the Embassy Suites for the Cincinnati Music Festival. The 1st room we were given was dirty and in poor condition. We asked to be moved and were given another room. This room had stains on the chairs and couch. The bed was very poorly made and had no bedspread. The bedspread wasn't really an issue since I always...

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1Thank 518barb55
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for the sharing comments from your recent Cincinnati Music Festival visit to this Embassy Suites by Hilton hotel. The staff enjoys serving and we truly appreciate hearing from you. We are midway through a comprehensive property update and expect completion by early fall of this year. Please keep us in mind for the future. Again, thank you for...

Key West, Florida
Reviewed 26 July 2016

We spent two nights at this hotel this weekend. The hotel was completely booked. Great location on the river. The staff was friendly and helpful. The breakfast buffet was very good. But our room was a problem. The couch was stained. The bathroom was handicap accessible. There were two drains in the floor that did not work properly. When we...

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Helpful?
Thank Joan W
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for the sharing your comments from your July visit to this Embassy Suites by Hilton hotel. The staff enjoys serving and we truly appreciate hearing from you. We are midway through a comprehensive property update and expect completion by late summer of this year. Please keep us in mind for the future. Again, thank you for your comments.

Cocoa, Florida
Reviewed 25 July 2016

I have stayed here many times for work, close to downtown. I just taxi where ever I need to go. Right on the rive high floors facing river is a spectacular view. All suites with fridge and microwave and coffee maker. Rooms have been redone and are pretty. Staff is friendly too. Wine and snacks each night free! Breakfast very...

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Thank aimeer209
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your kind works posted to Trip Advisor regarding your visit to the Embassy Suites by Hilton Cincinnati RiverCenter. We enjoy serving and are glad to hear we met your expectations. Should your future travels include Northern Kentucky/Greater Cincinnati, please know we would love to have you back! If I can be of assistance, please contact me at...

Princeton
Reviewed 25 July 2016

We enjoyed our stay at the Embassy Suites, but when we booked nothing was asked about a smoking preference and we got there and they put us in a smoking room. I am allergic and we had to move rooms. The couch and chair in the living area were unusable because they were so uncomfortable. The breakfast and the beds...

Review collected in partnership with Embassy Suites Hotels
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Thank Lois H
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your review and for choosing the Embassy Suites by Hilton Cincinnati RiverCenter. We are happy that you selected our hotel and are looking forward to having you back again in the near future! As you may be aware, we are beginning a project next week whereby we are replacing all the soft seating, shears and draperies along...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room overlooking the river and see it after dark.”
GaryD398, 10 Apr 2017 | Read review
“The gym is on the second floor close to rooms. Make it a point not to stay close to the gym.”
bigbird731, 18 Mar 2017 | Read review
“Get a river view room and take advantage of the valet service.”
Barriger, 7 Mar 2017 | Read review
“Get a river view room.”
funwithfamily, 13 Feb 2017 | Read review
“Must Get a City/River View”
S3017LMgaryh, 30 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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