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Comfort Inn & Suites Franklin

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Comfort Inn & Suites Franklin
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123 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Level Contributor
4 reviews
Reviewed 2 weeks ago via mobile

Traveling with my sister who has a service dog, stopped for the night at the Comfort Inn they refused us service because we have a service dog. It is illegal to refuse a registered service dog and her lawyer will be contacted when we get home. SHAME ON YOU COMFORT INN. I would give a rating negative 100 if I... More 

Helpful?
Thank Heather M
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you for your review. I am sorry if this is what happened to you, I have a camera system with sound and can verify your information. I do not have any contact information for you, if you could please contact me at the hotel 270-586-3832 I would like to talk with you. We have always lodged our service dogs.... More 

Casa Grande, Arizona
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

We had work in the area, so were planning a 3 day stay. This hotel shares a large paved truck parking lot with the neighboring hotel, so it was our choice for good parking. Unfortunately our truck had to go in the shop for several days. Despite our forced stay, we happily found everyone at the hotel to be kind... More 

Helpful?
Thank Larry W
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you much for your review !! we appreciate all our guest business and we are very happy to hear that you enjoyed your unfortunate stay with us. I am glad we could make it a pleasant one. I will tell Judy of your applause for her. We hope to see you again soon ! Safe and Happy Travels !!... More 

Lafayette, Indiana
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2016 via mobile

Everything was exceptional; however room 220 had a strong musty odor to it that was not eliminated with the air conditioner. At this time they accept the CLC card & they have a dedicated lot for semi-truck parking. You may want to call ahead as they filled up quickly. Within walking distance is a Mexican restaurant, Subway & Wendy's at... More 

Helpful?
Thank JMHO16
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

thank you so much for our review ! I am sorry that there was a musty odor in your room, we have since took the ac unit out and thoroughly cleaned the coils as we do work on them in the fall to get ready for the winter. So glad you stayed with us and we hope to see you... More 

Pittsburgh, Pennsylvania
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 October 2016 via mobile

We were looking for a place to stay just outside Nashville & decided on here. The room was clean & spacious, the bed & linens were super comfortable, loved it. The breakfast was your typical hotel breakfast complimentary b

Helpful?
Thank MOwasthere
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

It is very nice to hear your review on our hotel ! thank you for writing us your review. Mys staff and I are glad that you chose us and that you slept well in our new bedding. we invite you back soon on your next travel. Sincerely, More 

Portage, Wisconsin
Level Contributor
139 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 25 September 2016

We were on a trip out east and stayed here one night, The stay was very pleasant, not noisy and the room was clean and comfortable. The staff was helpful and friendly. I would stay here again on a trip in this direction. Its located just outside Indianapolis.

Helpful?
Thank Bob J
tkcummings, Guest Relations Manager at Comfort Inn & Suites Franklin, responded to this review

We Thank you so much for your kind review !! We work hard to make sure each guest gets the full COMFORT experience. I am glad we could be helpful to you and we will look for you on your next trip through our area in Franklin, Ky. Happy and Safe travels !! Sincerely, Guest Relations More 

Columbia City IN
Level Contributor
174 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 23 September 2016

The hotel was clean and rooms were spacious. The bed was very comfortable and the heating/cooling was easy to control. The bathroom did need some sort of hooks to hand the travel cosmetic bags, but other than that things were good. Breakfast was typical of Comfort Inns, but it was good. WIFI worked good but the television was iffy. Had... More 

Helpful?
Thank Debbie W
tkcummings, Guest Relations Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you so much for your review !! My satff and I are glad to hear that you were comfortbale while staying with us, after all we are a "Comfort Inn" It is our utmost duty to make each guest feels comfortable and to serve them the very best we can. We are a newer Comfort Inn and have the... More 

globeseeker007
Level Contributor
1,099 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 1,125 helpful votes
Reviewed 1 September 2016

We stayed here for a night while passing through and enjoyed our stay. The room was clean and comfortable and the WIFI worked well. The check in and check out was fast and efficient and there were complimentary chocolate chip cookies at the reception desk.

Helpful?
Thank globeseeker007
tkcummings, Guest Relations at Comfort Inn & Suites Franklin, responded to this review

We appreciate you taking the time to write us a review ! It is great to hear you tasted our delicious chocolate chip cookies and enjoyed your visit with us. We are happy to serve you fast and efficiently. We will forward to seeing you again in the future. Happy and Safe Travels !! Sincerely, Guest Relations More 

Greenfield, Indiana
Level Contributor
10 reviews
10 hotel reviews
Reviewed 17 August 2016 via mobile

I stay here quite often. The rooms are very spacious. The staff from check in to breakfast are wonderful. I enjoy staying here, may be only for a night, but it is very comforting. The breakfast has many options.

Helpful?
Thank Carhauler123
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

We are very happy that you stay with us each time you are in our town and that you enjoy our company and our service. We will look for you on your next trip. Happy and Safe travels! Sincerely, Trina Cummings More 

Euless, Texas
Level Contributor
209 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 8 August 2016

This was a clean comfy well equipped hotel in Franklin. Next door to a Pilot Truck Stop and it still had its own truck parking. The rooms were clean, comfy and well equipped. The staff was friendly and check in was fast and easy. A couple of places next door and within walking distance for food and accessories. TV, wifi,... More 

Helpful?
Thank cliffsiler
tkcummings, Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you so much for the review ! we are delighted to hear that you were comfortable while staying with us adn tghat you had an easy quick check in. We take pride in our southern hospitality we give each guest. We look for you soon !! Happy Travels !! Sincerely, Guest Relations More 

Cleveland,Ohio
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 August 2016 via mobile

This is a very nice Comfort Inn. The outside is beautifully landscaped lots of parking well lit. Hotel is modern with modern decor. Room and bathroom were clean. Room was on the 3rd floorJust had a funny odor my only complaint. Bed was comfy, got decent nights sleep. Breakfast was good. Pool clean and comfy temp. Overall great place to... More 

Helpful?
Thank revwiggins
tkcummings, Manager at Comfort Inn & Suites Franklin, responded to this review

We say, "Thank You" for your review !! It is great to hear that you enjoyed your our hotel and had a good nights rest. I have reset the direct TV going to the room you reserved and it is much better now. I apologize for the inconveninece of the tv picture. We invite you back to our establishment on... More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Comfort Inn & Suites Franklin

Address: 105 Trotters Ln, Off Interstate 65, Franklin, KY 42134-6235
Region: United States > Kentucky > Franklin
Price Range: £70 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Franklin 2.5*
Number of rooms: 60
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Franklin
#2 Business Hotel in Franklin
#3 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Franklin staff and other travellers.
1 question
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Raleigh, North Carolina
over a year ago

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Questions? Get answers from Comfort Inn & Suites Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any, I think would be good, but away from the road is best.”
 of 5 bubbles 2bobj, 25 Sep 2016 | Read review
“Call Ahead or go online”
 of 5 bubbles cliffsiler, 8 Aug 2016 | Read review
“Don't get the room next to the elevator.”
 of 5 bubbles sharonbP4645VV, 20 May 2016 | Read review
“S little hard to find at night.”
 of 5 bubbles terrydeweerd810, 28 Apr 2016 | Read review
“Do NOT get a room next to the elevator; contrary to hotel staff's thought it is NOT an upgrade unless you have very good ear plugs with you.”
 of 5 bubbles neecee33, 28 Feb 2016 | Read review
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