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SureStay Plus Hotel by Best Western Lexington

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Traveller (108)
Room & Suite (52)
Dining (5)
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Overview
  • Excellent19%
  • Very good33%
  • Average23%
  • Poor13%
  • Terrible12%
Travellers talk about
“room was clean”(33 reviews)
“bob evans”(7 reviews)
“cracker barrel”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (937)
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Traveller rating
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298
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116
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All reviewsroom was cleanbob evanscracker barrelnew carpetdecent breakfastpleasant stayother hotelsice machinehot tubcoffee makerwould stay againwaffleshojohowardgaswalmartmicrowave
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1 - 5 of 933 reviews
Reviewed 2 weeks ago

This was our first (and probably last) stay at SureStay, We are BW Rewards members and normally stay at BW, but his was a last minute deal. the room was clean, but painted badly, especially the trim work on the baseboards and ceiling, splattered paint...More

Thank Michael G
Response from Lisa M, Manager at SureStay Plus Hotel by Best Western LexingtonResponded 6 days ago

Michael, I do appreciate your feed back, we are a new company and new owners, and they are trying there best to update the rooms, we have new furniture that is coming, and painters to get the rooms back up to par. I do hope...More

Reviewed 3 weeks ago

Arrived around midnight and after checking in was a little put off by having to pay a $100.00 deposit because of paying cash. The check in clerk was nice and friendly. They gave us a ground floor room which was handicap room. The room was...More

Thank Gilbert S
Response from Lisa M, Manager at SureStay Plus Hotel by Best Western LexingtonResponded 6 days ago

Gilbert, Thank you for taking the time out of your day to give us your feedback, I truly appreciate it. I am please to hear that you had a good stay and that you will return when you are back in town, I am sorry...More

Reviewed 3 weeks ago

I've never heard such noisy beds! I'm sitting in the room on the bed and every time I move the bed squeaks... really loud.. I can't imagine turning over at night and not waking up.... and the other bed is just the same... I'm sure...More

Thank linda b
Reviewed 3 weeks ago via mobile

This hotel is a great value hotel. Nice big clean rooms. Room service could have been better- never refreshing the in room coffee supply etc. Probably the worst was knocking on the door at 8am each morning trying to get in to clean. What hotel...More

1  Thank Kristen V
Reviewed 4 weeks ago via mobile

I will not stay at this chain again. The price was the only appealing thing about this hotel. As it is, the hotel which felt a lot cheaper than the price. I expected poor quality linens, pillows, towels, but the bed was terrible. The drains...More

Thank Kathleen S
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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
US$66 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$66 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (108)
Room & Suite (52)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
woko40
27 March 2016|
AnswerShow all 3 answers
Response from akshayp86 | Property representative |
My email is shivramllc1 @ gmail. com
0
Votes
woko40
19 February 2016|
AnswerShow all 3 answers
Response from JW S | Reviewed this property |
I do not know about all the rooms but am sure you could contact the hotel. Ours was surprisingly nice and spacious for the price. Breakfast was minimal but Mcdonalds, Cracker Barrel and Bob Evans are within the block.
1
Vote
Sierra W
13 February 2016|
Answer
Response from David K | Reviewed this property |
Not sure... It may depend upon whether you are paying cash or using a credit card. Best to call the HJ directly.
0
Votes
Room Tips
"Room 116 has squeaky beds."
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"I'm guessing there are still some non-smoking rooms in the hotel, ask for one of those."
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"Be sure to specify smoking/non-smoking - this hotel has both."
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"It is where it is and what it is. No good views, no good rooms, and just an average HOJO hotel. The staff..."
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