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The check in was fast and our attendant was very friendly. Breakfast was good and offered a nice selection for all ages. Our group of six ranged from ages 70 to 4 and everyone enjoyed breakfast. The breakfast attendant was extremely nice and attentive making...More
Response from Dave G, Assistant General Manager at SpringHill Suites Louisville Hurstbourne/NorthResponded today
Thanks so much for staying with us and we're delighted you enjoyed the breakfast and cookies! I sincerely apologize for the pool closure and the inconvenience that caused. We have it back open again as we have ensured the chemical levels are safe...More
We were in need of a suite as we were taking our son, his friend and a male family adult friend on vacation. We needed a 5 person room and this is what Marriott had that "fit" the bill. The "suite" was basically in the...More
Our large party (family plus friends) reserved two rooms the night prior to a concert. Half of the group arrived early to check in and use the pool. They enjoyed it. We arrived later.
The hotel is in a safe area and is clean and...More
Stayed here one night after catching a baseball game and going to the zoo for a short family vacation.
Nice stay. Check in was smooth and room was nice and big. Only complaint was the lighting in the shower..
Pool was nice and breakfast was...More
After reading other reviews, I really expected a much better experience! We were so disappointed and my husband uses Marriott hotels often for his comparison.
*room size was very accommodating for a family of 4 (two beds, sofa in a separate section, desk area,...More
Thank Jennifer K
Response from ttdavi265, Manager at SpringHill Suites Louisville Hurstbourne/NorthResponded 2 weeks ago
Thanks so much for staying with us and providing your honest feedback! We apologize that we fell short of our high Marriott standards. We will definitely employ your feedback to ensure that the housekeeping, room and breakfast issues are an isolated incident and...More
I was a guest at the hotel on Jan 26 and 27 and submitted a review on Trip Advisor. You would have to contact the hotel to get an answer to your question. I don't know why this was directed to me. Sorry