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All reviewsexpo centerturkey sausagehi expresslarge fitness centerlobby and breakfast areataxi ridean enjoyable staystayed herestaff was friendly and accommodatingbreakfast attendantquiet hotelfront deskfree breakfastroom was cleanchecking inone night staybusiness trip
comfy beds. Didn’t get rooms close together as requested? Tight bathroom with no hooks for towels or clothes (crack in tub). Nice breakfast. Could use more dining space. Ran out of orange juice. Good parking. A bit noisy (right ON 65). Overal nice stay.
from check-in to check-out everything was what you would expect at an IHG property, front desk was extremely fast with answers to questions that me and my wife had during our stay and were helpful with questions about the areaMore
Response from Shannon M, General Manager at Holiday Inn Express Louisville Airport Expo CenterResponded 5 weeks ago
Thank you for your review and comments regarding your stay with us. I am so happy to hear you enjoyed everything from check in to check out and the front desk was extremely fast. We greatly appreciate your feedback and I will most...More
I had a VERY late arrival in Louisville for work and needed a hotel at the last minute, and on top of that, my luggage did not arrive with me. The staff (especially Connor at the Front Desk and driver Anthony) were very welcoming and...More
Response from Shannon M, General Manager at Holiday Inn Express Louisville Airport Expo CenterResponded 3 weeks ago
Dear Valued Guest,
Thank you so much for your comments regarding your stay with us. I first am sorry to hear you had trouble when arriving to Louisville, loosing luggage is a very hectic and aggravating time, and I am happy to hear that the...More
Hotel is easy to get to from I-264 and it is easy to get back to the Interstate as well. Staff was welcoming and very efficient. Room was very comfortable - bedding was great even the pillows! Room was very clean and well equipped both...More
I never felt ripped off at an IHG property until I stayed here. We should be refunded 100% our money. If you’re remodeling, close the place and don’t lie to customers. From parking at the hotel “at your own risk” (per several signs) to the...More
1 Thank DrPaxil
Response from IHGService, Guest Relations Manager at Holiday Inn Express Louisville Airport Expo CenterResponded 4 weeks ago
Hi DrPaxil Review,
Thank you for your review and for staying with us. I’m very sorry to hear about your poor experience due to the renovation works during your stay. I would like to address this with you further and have sent you a private...More
Response from roadwaywife | Reviewed this property |
We stayed there the end of February and definitely had a remodeled room. Nothing outdated, musty, or dirty at all. In fact, we couldn't believe how nice it was for what we paid--usually rooms of this caliber were much more... More
We stayed there the end of February and definitely had a remodeled room. Nothing outdated, musty, or dirty at all. In fact, we couldn't believe how nice it was for what we paid--usually rooms of this caliber were much more expensive. Don't know about your other 2 respondents, but what they said was certainly not out experience. We actually had to leave a day early due to impending bad weather and felt awful we were missing out on another night in that room!