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My family had an awesome stay at Residence Inn located by the Louisville airport! Michele Edison, Melissa, Andrea, & Somalia made an Awesome team with great Customer Service! We will visit again soon!
Your team was also very accommodating to my son with Autism who...More
It’s a great place; you feel welcomed like you’re part of the family. The evening get togethers often ran longer than scheduled because we’d sit and chat long after cleanup was completed. The GM is inviting, friendly and very helpful. It’s obvious she puts herself...More
I found the employees to be really great. Melissa was super nice when she checked us in. During the evening reception several employees were asking if needed anything ets. Nice breakfast was included, fitness center and pool, pantry was well appointed
Some observations that were...More
Response from Lynn M, General Manager at Residence Inn Louisville AirportResponded 1 week ago
Thank you for taking the time to review your stay. We appreciate the wonderful comments regarding our staff and I'm glad you were able to enjoy our amenities. I apologize that your sleep was interrupted. Unfortunately, the UPS planes change flight patterns and...More
The hotel is about 5 minutes from the airport and the fair grounds. They have a free shuttle that runs 24 hours. The hotel is well maintained. The staff very accommodating. The breakfast and evening socials are very nice.
I chose this hotel for a 2-day work stay because it was close to the airport and convenient to my work location. The staff was fairly friendly, but didn't go out of their way to tell me about amenities like the included breakfast, fitness room...More
Response from Lynn M, General Manager at Residence Inn Louisville AirportResponded 4 weeks ago
I am glad to hear you found the room clean and that you enjoyed breakfast. I was less than happy to hear that my staff was not very attentive at checkin or at checkout. I will definitely address that with the staff. We...More