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Residence Inn Louisville East

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Traveller (79)
Room & Suite (38)
Dining (12)
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Overview
  • Excellent61%
  • Very good25%
  • Average6%
  • Poor5%
  • Terrible3%
Travellers talk about
“pf changs”(4 reviews)
“front desk”(39 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn Louisville East
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Offers from Residence Inn Louisville East
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (252)
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249 results
Traveller rating
150
60
17
14
8
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LanguageEnglish
150
60
17
14
8
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All reviewspf changsseparate buildingsfront deskfull kitchenbasketball courtevery guestthe general managerquiet locationthe breakfast areagreat propertypull out couchstayed nightswould stay here againbusiness tripfree breakfastbed was comfortablebrenda
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1 - 5 of 249 reviews
Reviewed 3 weeks ago

I stayed a 3 night stay while in town for a seminar. I couldn’t have been more pleased with my lodgings. The bed was comfortable, the sheets were crisp and brightly clean, and the generous pillows were fat and fluffy. The room was clean and...More

Thank Susan L
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 3 weeks ago

Thanks so much for posting a review! We hope to see you again the next time you visit Louisville.

Reviewed 4 weeks ago via mobile

I have to admit this is the first bad review I have written, but customer service at this hotel is terrible. From confused front desk attendants at check-in, checking into a dirty room, our room still not being cleaned after our first night, and breakfast...More

1  Thank jwarm
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 4 weeks ago

I am so sorry for the service issues you experienced on your recent visit to our hotel. We have just restructured our housekeeping department, to ensure that this issue is corrected going forward. We are also in the process of retraining our entire cleaning staff,...More

Reviewed 4 weeks ago

We were here for just one evening. Our rate was only $109 and it was an excellent value. The hotel looked to be recently renovated. Our room was clean and fresh. The breakfast bar may have looked like standard fare but some of the choices...More

Thank Ed W
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 4 weeks ago

Thanks so much for posting a review! I'm so pleased you enjoyed your stay. I agree, our Residence Inn breakfast has lots of fresh and healthy choices, and I'm glad you were able to take advantage of that. We hope to see you again on...More

Reviewed 14 April 2018

if you're visiting Louisville, the location of this Residence Inn is fantastic. It's not right downtown, but it's only an easy 15 min drive away. There is a huge mall near the hotel, and a bunch of restaurants. We found this really cool market, Lucky...More

Thank esfesq
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 5 weeks ago

Thanks so much for your feedback. I agree, our location is perfect, with shopping and restaurants close by. We are looking forward to the Marriott entertainment update, with the ability to access Netflix, Hulu, and other networks, which will increase television viewing choices for our...More

Reviewed 11 February 2018 via mobile

Terrible Hotel! The photos make the hotel look good, but in reality it is a dirty old hotel. There is not much cleaning in the rooms and when you ask for houskeeping service , they have a bad attittude , like they don’t want clean....More

Thank Cindy R
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 12 February 2018

I'm so sorry we were in renovation during your visit. Of course there were issues with dust, especially in the gatehouse, and breakfast area, where there were workers still working until just last week. Being an extended stay hotel, we do not provide full service...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$125 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Louisville
#12 Family Hotel in Louisville
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Louisville
#12 Family Hotel in Louisville
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (38)
Dining (12)
Pool & Beach (1)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"4th floor was nice and quiet."
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"This is the old-style Residence. 12 rooms in each separate building. All good."
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"stay someplace else"
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"ask for a ground floor room"
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