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Cottonwood Suites Louisville Fair & Expo Center

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Cottonwood Suites Louisville Fair & Expo Center
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119 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Richmond, Kentucky
Reviewed 2 November 2016

We stayed at the hotel with our 220 member marching band in preparation for KMEA state championship competition at Papa Johns. The staff were all so nice to us! They somehow kept the breakfast bar stocked and all our kids were able to eat with no problems. The hotel has been remodeled and I have no complaints about the facility....

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Helpful?
Thank baysue623
Doug W, Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Thanks for your comments about our hotel and the staff. We were very happy to host your group. We hope you will consider us if you are in the Louisville area again.

Reviewed 17 October 2016 via mobile

Where to begin. Was it the fact it was very old and needed remodeling. Or the fact the rugs in the room and the hall were filthy. The sheets were the only thing that was clean. The room darkening shades had holes in them. The sheers were filthy dirty. The air conditioner was set to 63 and it wouldn't come...

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Helpful?
Thank Dbodemann
Management response:

Sorry you had concerns during your stay with us. We are very happy to let our guest know we will be undergoing a complete renovation of the property very soon. In addition to our new rooms and lobby we will once again have a full bar as well. The city is also working hard to reinvigorate the local area to...

Las Vegas, Nevada
Reviewed 4 August 2016 via mobile

This was a Holiday Inn previously and a pretty worn down one at that. They have done some tidying and it looks like some remodel is on the way but they have a ways to go. The staff was terrific! Very friendly and accommodating. The wifi works but is a little sleepy at times. Continental breakfast but a nice spread...

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Helpful?
Thank laurencef693
Management response:

Dear Traveler, Thank you for taking time to write a review. I wanted to let you know we will be going through a full renovation here on the property. The rooms and bathrooms will have a new layout. We hope that you will come back and visit the property, so that you are able to see all the improvements. Kind...

Ohio City, Ohio
Reviewed 1 August 2016

My son, father and I stayed here for one night on Friday, July 29th. I don't have any complaints. Our room was clean, parking was good and staff was very friendly. The beds were very comfortable. We played in the indoor pool for a bit. We were able to find an area for him to practice as we were in...

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Helpful?
Thank Jym F
Management response:

Dear Jym, Thank you for the kind review. Services is our number one priority here at the Cottonwood suites Louisville and I’m glad to hear that we were able to meet your expectations. I let my team know of your kind review and we hope that we will see you again in the near future. Thank you again, Myika Little

Rocky Mountain National Park, Colorado
Reviewed 14 July 2016

My room smelled heavily of mildew as did the main lobby. The things in my room, including sheets, were damp. My phone notified me that it had moisture (didn't know there was such a notification). The front desk gal agreed there was a moisture issue. Could be an okay place if they fix this issue.

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Helpful?
Thank nevera
Management response:

Dear Traveler, We are sorry that we were unable to meet your expectation. I wanted to let you know we will be going through a full renovation here on property. We hope that you come back and visit the property, so that you can see all the improvements. Kind Regards, Myika. L

Shelby Township
Reviewed 8 July 2016 via mobile

Service staff was friendly, but the room was not worth the price paid. Very dated, musty rooms. Cleaned each day but just didn't feel "clean". Small bathrooms. Sub par breakfast. Nothing hot unless you made oatmeal. Not a great part of town. Images online much nicer than in person. Noticed there were no images of rooms. We just stayed at...

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Helpful?
1Thank Erika T
William K, General Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Dear Erika First let me apologize that we did not meet expectation during the course your stay. This is not the type of experienced that we are wanting our guest have. I have taking your concerns to our team and we will be working diligently to change the expectation in the standards that we have for our guest. I am...

Reviewed 6 July 2016

Stayed here 2 nights for a family reunion. I had 2 rooms which totaled $471 on my email confirmation but saw a charge of $866 on my credit card. The charges on my card didn't even match the charges in my email. They charged me 3 times for 2 rooms. Who does this?! Spoke to hotel management twice (once while...

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Helpful?
1Thank Jameela W
Reviewed 5 July 2016 via mobile

Really thrilled with my stay here, very good people, they helped when they could, the hotel is very nice and very taking care of, very happy with my stay, thank you guys, me and my friends were very happy with the services and stay.

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Helpful?
Thank Cory C
William K, Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Dear Cory, Thank you for the kind review regarding your stay. In we’re glad that we can make you feel a part of our family. We hope that you come back to see you soon. Kind regards, Wil Prinkleton

Auburn, California
Reviewed 30 June 2016 via mobile

Very friendly place. Quite dated with carpet stains and carpets that have debris and are unkept. Only advantage is that it is close to Churchhill Downs racetrack which is a big plus. Standard hotel breakfast included. Close to freeway. Rooms are adequate.

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Helpful?
Thank 471Green89
William K, Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Dear valued guest, Thank you for taking the time to do a review and we have taken note of the concerns and issues that you had during the course of your stay. We will be in the midst of a review in the near future so majority of your concerns will be addressed at that particular time. I am glad...

Reviewed 16 June 2016 via mobile

Great hotel. !!! Jamerica was so nice checking me in, great hospitality Beds clean with great Service !!!! Recommend it to anyone!.! Everyone was really nice.. So if your in town please stop in and get a room. ........................,,,,,...

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Helpful?
Thank Kenny E
William K, Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Dear Kenny, Thank you for the kind review and I agreed to Jamerica is wonderful. I was glad to hear that you were please with your overall experience and that we made you feel a part of our family. We hope the next temperature in the area that you come back and stay with us again. Kind regards, Wil Prinkleron

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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cottonwood Suites Louisville Fair & Expo Center is just 4.9 mi (7.9 km) from the airport and offers a free shuttle. this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a business center and conference rooms. All 169 rooms offer free WiFi, room service, and flat-screen TVs with cable channels. Premium bedding, coffee makers, and free local calls are among the other amenities available to guests. ... more   less 

Additional Information about Cottonwood Suites Louisville Fair & Expo Center

Address: 4110 Dixie Hwy, PO Box 16280, Louisville, KY 40216-3812 (Formerly Holiday Inn Louisville Southwest)
Region: United States > Kentucky > Louisville
Price Range: £61 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cottonwood Suites Louisville Fair & Expo Center 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Holiday Inn Louisville Southwest Hotel Louisville
Louisville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Cottonwood Suites Louisville Fair & Expo Center staff and other travellers.
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Questions? Get answers from Cottonwood Suites Louisville Fair & Expo Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would suggest a room opposite of the Main Road. Be a little more quiet.”
 of 5 bubbles JymF_12, 1 Aug 2016 | Read review
“Check with another brand hotel closer to the expo center for lower rates”
 of 5 bubbles Z5008EOpeters, 23 Apr 2016 | Read review
“Try to get a room that faces the back of the hotel. My other guys that stayed on the front said the street noise was pretty noisey.”
 of 5 bubbles AV_Bryan, 11 Mar 2016 | Read review
“View was of AC unit on rooftop and low income housing units which had loud tenants.”
 of 5 bubbles AndyJ2201, 7 Mar 2016 | Read review
“Our reservation was for 2 queen beds and was upgraded to a king with a sofa sleeper”
 of 5 bubbles 577rayc, 23 Jan 2016 | Read review
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