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All reviewsfront deskfree breakfastdenny's restaurantwould stay here againvery nice stayroom was cleanparking lotroom keyfirst floorstaff was very friendlybourbon trailan older hotela great place to staybiscuits and gravyoff the highwayhot breakfastup to date
This was a stop for our family after a long day of driving. Our goal was to get some sleep and head out. So for that and the price, it was a decent stop. It’s definitely dated and needs a good cleaning. But the front...More
Response from Doug S, General Manager at Best Western ShepherdsvilleResponded 5 days ago
Thank you for your comments regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to...More
Very clean, modern spacious rooms, and warm, friendly staff! We didn't realize at first that we had stayed at the same property last year! Great location with very good pricing. Free, hot deluxe breakfast with many options. Dog friendly too!
Response from Doug S, General Manager at Best Western ShepherdsvilleResponded 10 January 2018
Thank you for your kind comments. We appreciate our return guests best of all, and we hope that our quality and commitment to great service will bring you back year after year.
Stayed here in March on my way to a conference.
Hotel was clean and the price was right. Chris at the front desk was super nice. My son said he was the nicest guy he met in his life!!!
They were doing some renovations to...More
Thank Bill C
Response from Doug S, General Manager at Best Western ShepherdsvilleResponded 1 week ago
Thanks for staying and for the kind comment about Chris. Being good to our guests is No. 1, and Chris does this extremely well. Renovations are currently underway to all our lobby and public areas, so as we progress, there will be numerous changes. At...More
My stay was just what I needed and the staff was wonderful. Great atmosphere. I recommend this hotel to my family and friends. Nice job. The young man that checked me in was so helpful, he helped me with the remote for the television. A...More
Response from Doug S, General Manager at Best Western ShepherdsvilleResponded 2 weeks ago
Thank you for staying with us, and for taking the time to write such a nice review of our hotel. I will certainly pass on your remarks to Chris. He is an excellent front desk representative and always goes 100% for our guests. Please come...More
Just a short stay on a drive to California.
A very comfortable site with friendly staff. The room was perfect for an overnight and the complementary breakfast was appreciated.
Would stay here again.
Thank Bruno S
Response from Doug S, General Manager at Best Western ShepherdsvilleResponded 5 February 2018
Thanks for staying with us. We appreciate your kind comments and for recommending us to other travelers. Please come see us again.
Maybe the distilleries start in about an hour South of the hotel. We just spent the night on the way home, but I would stay there again and visit the distilleries. I would say the distilleries are a great day trip from the... More
Maybe the distilleries start in about an hour South of the hotel. We just spent the night on the way home, but I would stay there again and visit the distilleries. I would say the distilleries are a great day trip from the hotel.
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"when you make your reservation please tell them your needs ahead of time,, they will do everything they can..."