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TownePlace Suites New Orleans Metairie

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117 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Reviewed 3 days ago NEW

AVOID THIS PLACE AVOID THIS PLACE this place is not clean. there are sketchy characters roaming the parking lot. please read. I know it is long, but please read it. it may save you a truly bad experience. This has been the worst stay. So many issues with this building in regards to maintenance, staff training (specially housekeeping), and front...

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Helpful?
Thank CalTekko
Kansas City, Missouri
Reviewed 18 September 2016 via mobile

I'm Lifetime Platinum so I'm familiar with the brand. I spent 3 nights. It's off the main drag in a shopping area so it's pretty quiet. I never heard road noise. Very comfortable bed. I was struck by the friendliness of the staff and how clean everything was. Premium Internet tested at 5mb and I never had a 7pm slowdown....

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Helpful?
Thank Field T
Washington DC, District of Columbia
Reviewed 11 September 2016 via mobile

This place is amazing in all the possible ways. Extra comfort bed, wonderful pillows, fully equipped kitchen complete with electric stove, very spacious room, high speed Internet, and the cherry on the pie, awesome personnel (thank you Ms. Gail!!). We had a small problem with bathroom sink, the maintenance arrived 45 seconds we reported the issue to the front desk!!...

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Helpful?
Thank Antonio F
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Antonio, Thank you for a five star review, we are so happy to hear that your stay was wonderful. Thank you so much for mentioning Gail and Sherry in your review, we are grateful to have them on our team. Thank you for strongly recommending our property! We would love to have you back again. Hospitably Yours, Ronnell Williams...

Reviewed 10 September 2016 via mobile

My husband and 2 children left our home with the threat of our area flooding in the historic August flood of Baton Rouge. We felt fortunate to find this location had availability and the suite style rooms accommodate a family of 4 with young kiddos nicely with less interruption. The grounds are nice, ample parking, secure entrance/exits, and again the...

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Helpful?
Thank Pallici
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Pallici, We are so sorry to hear about of your experience that you've had at our property. I can definitely see how we failed on so many levels. Our goal is to provide a wonderful experience to all our guest, and we fell short of your expectations. I can ensure you my team will discuss your review, so this...

Saint Charles, Missouri
Reviewed 1 September 2016

This place was a fabulous home away from home after our cruise. We needed a place to crash, do laundry, recoup, after our cruise . . . but we still wanted to be close enough to the city to do "NOLA" stuff . . . TownePlace Suites in Harahan was perfect. I have been to NOLA several times . ....

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Helpful?
Thank shannaspraul
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Shannaspraul, Thank you so much for a five star review, our goal is to provide a home-away-from-home experience. We are so happy to hear Gail provided wonderful service, we are grateful to have her on our team. Thank you for considering staying here again! Hospitably Yours, Ronnell Williams General Manager

Lawton, Oklahoma
Reviewed 22 August 2016 via mobile

We stayed here prior to our cruise. If you're up for bourbon street night life, it's about a 15-20 minute drive. Not super close but do-able. Hotel was clean and didn't have an issue. Three couples stayed in the two bedroom room. It was really nice. Worked perfectly. Would stay again. Oh and free parking while you cruise if you...

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Helpful?
Thank kkbug90
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello kkbug90, Thank you so much for a four star review, I can definitely agree with you our hotel is wonderful before you set out to cruise. Please share with your friends and neighbors about your experience. We would love for you to come back, so we can earn the last star. Hospitably Yours, Ronnell Williams

Waxahachie, Texas
Reviewed 8 August 2016 via mobile

Solid stay. After a rough drive from another state, we showed up exhausted with kids and even though my vacation planner made an error with our reservations, Michael at the front desk handled things so well and made it work out for us! I've had better breakfast but the sweet blonde lady who served it made it so much better!...

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Helpful?
Thank Ledbetter04
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello Ledbetter04, Thank you so much for a five star review, we are so glad our location and staff met all of your traveling needs. Thank you so much for recognizing Michael and Sherry, we are very lucky to have them on our team. Please come back and stay again! Hospitably Yours, Ronnell Williams General Manager

Roswell, Georgia
Reviewed 6 August 2016 via mobile

Traveling with a family of 6 this was a fantastic deal . We found this hotel at Expedia for less than $200. The suite was spacious and clean . The room contained all the modern amenities and the pool was small but clean . The location was not far from NOLA. I'd stay here again.

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Helpful?
Thank GretchieAmy
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hello GretchieAmy, Thank you so much for a five star review, we are so happy we provided affordable accommodations for your family. We would love to have come back and stay again! Hospitably yours, Ronnell Williams General Manager

Hattiesburg, Mississippi
Reviewed 23 July 2016 via mobile

I stayed during the 4th of July weekend and I was very satisfied with this property. Although it was a busy time in the New Orleans area, this property was quiet and affordable. Everything was consistent with Marriott standards. The complimentary breakfast was a plus. The staff, specifically the night auditor, was exceptionally friendly. I would definitely stay here again.

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Helpful?
Thank KCB1002
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hi KCB1002, Thank you so much for a wonderful review, we are so glad to hear that your stay enjoyable. Please come back and visit us again, so we can earn that last star. Hospitabily Yours, Ronnell Williams

Orlando, Florida
Reviewed 11 July 2016

The room I was given looked like there was urine on the bathroom floor. I realized that it was actually coming from the ceiling. The roof is leaking and appears to have been for some time. There is mold over the entire bathroom ceiling. Housekeeping should have seen this long ago. I moved to another hotel and will not book...

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Helpful?
Thank beb407
Ronnell W, General Manager at TownePlace Suites New Orleans Metairie, responded to this review

Hi beb407, Thank you so much for your most recent review, and your concern for mold at our hotel. We consider mold complaints to be very serious. We are committed to guest safety, and the overall health of all guest. This is the first complaint that we've received regarding "Mold". I have called a mold remediation company to inspect our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Both business travelers and vacationers alike will enjoy the comfortable and friendly TownePlace Suites New Orleans Metairie extended stay hotel. This New Orleans area pet friendly hotel is designed to meet the needs of an extended stay guest, whether visiting for vacation or business. Enjoy free wireless Internet access and fully equipped, full size kitchens. Enjoy all the comforts of home with complimentary continental breakfast, outdoor swimming pool, on-site fitness center, and personal laundry facility. ... more   less 

Additional Information about TownePlace Suites New Orleans Metairie

Address: 5424 Citrus Blvd, Harahan, LA 70123-6102
Region: United States > Louisiana > Harahan
Price Range: £72 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites New Orleans Metairie 2.5*
Number of rooms: 125
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Also Known As:
Towneplace Suites New Orleans Metairie Hotel Harahan
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites New Orleans Metairie staff and other travellers.
4 questions
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Washington DC, District of Columbia
Carolina Beach, North Carolina
Lakeland, United States
over a year ago

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Questions? Get answers from TownePlace Suites New Orleans Metairie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for high room....thats a high floor not a room to get high in!”
 of 5 bubbles JoeBP, 10 May 2016 | Read review
“Rooms on the top floor tend to be the quietest.”
 of 5 bubbles 569tamerab, 26 Apr 2016 | Read review
“Stayed on the first floor it was very convenient.”
 of 5 bubbles StepByStepHolly, 30 Mar 2016 | Read review
“upstairs would have the best views my room had no noise on the first level”
 of 5 bubbles metooboohoo, 17 Sep 2015 | Read review
“Clean, Good Value, and Friendly Staff”
 of 5 bubbles Cincy51300, 20 Aug 2015 | Read review
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