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Extended Stay America - New Orleans - Airport

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Traveller (12)
Room & Suite (16)
Dining (1)
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Overview
  • Excellent34%
  • Very good16%
  • Average20%
  • Poor14%
  • Terrible16%
Travellers talk about
“grab and go”(5 reviews)
“stayed here”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Wheelchair access
Self-Serve Laundry
Breakfast included
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - New Orleans - Airport
Special Offer: Save up to 10% TODAY!
Hotel deals
Offers from Extended Stay America - New Orleans - Airport
Special Offer: Save up to 10% TODAY!
Hotel deals
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Reviews (130)
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Traveller rating
42
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LanguageEnglish
42
21
26
19
21
Show reviews that mention
All reviewsgrab and gostayed herebreakfast varietygold starnew orleanshome away from homeroom was cleangreat roomthe entire stafffrench quarterenjoyed my staynice stayfront desk staffkitchenettedowntowninterstate
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1 - 5 of 129 reviews
Reviewed 2 days ago via mobile

Excellent customer service from all the employees, especially the management. Definitely the best extended stay I’ve ever stayed in. L’Oreal and Reyna are extremely efficient and professional with the best interests of each guests experience in mind.More

Thank gfickes
Response from 00esa, Manager at Extended Stay America - New Orleans - AirportResponded yesterday

Grahamm, thank you for choosing to stay with us. It's so great to see your compliments specific to our staff members. L’Oreal and Reyna are definitely favorites of our guests, and we will make sure to recognize their efforts as well. We appreciate your kind...More

Hotel's Favourite
Reviewed 15 September 2017 via mobile

I have stated at over 20 hotels fore close to 60 stays in the last 3 months. I'm classified as a gold member on a competing website. And I promise you won't find a better deal on any website than Extended Stay America New Orleans...More

Thank Chad K
Response from 00esa, General Manager at Extended Stay America - New Orleans - AirportResponded 16 September 2017

Chad, thanks for the awesome feedback. We are delighted to know your stay with us was perfect and that you were satisfied with all the aspects of our hotel. We appreciate your business to Extended Stay America and look forward to having you as our...More

Reviewed 25 March 2018

My stay at the Extended Stay was a COMPLETE nightmare. The staff was very rude. The rooms weren’t clean. It was infested with bugs. They refused to give us our money back. We had to sleep in our car due to rooms being sold out....More

Review collected in partnership with Extended Stay
1  Thank Kiara A
Response from 00esa, Manager at Extended Stay America - New Orleans - AirportResponded 27 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

Reviewed 24 March 2018

The room is dirty. The only vending machine is broken and there is no other way to get drink. It lists "free breakfast" and in fact only has hot water and some little bags of instant cereals. No hair dryer in the room. The sound...More

Review collected in partnership with Extended Stay
Thank taisungl
Response from 00esa, Manager at Extended Stay America - New Orleans - AirportResponded 25 March 2018

Please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced....More

Reviewed 16 March 2018

well the location was good as this was close to the airport and to food places but the overall quality of the place and the customer service was not all of that. The agent stopped my check in to help the white lady who surely...More

Review collected in partnership with Extended Stay
Thank 984nenes
Response from 00esa, Manager at Extended Stay America - New Orleans - AirportResponded 17 March 2018

Thank you for reviewing us. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our team to improve our guest experience. On a positive note, we are happy to know you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$80 - US$149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$80 - US$149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (12)
Room & Suite (16)
Dining (1)
Questions & Answers
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Gabrielle P
12 January 2015|
AnswerShow all 3 answers
Response from Amy L | Reviewed this property |
No barely has anything accommodating
0
Votes
Rosemarie P
8 January 2015|
AnswerShow all 2 answers
Response from gwingman1 | Reviewed this property |
about fifteen miles. No shuttle
0
Votes
Room Tips
"Tip: Book a different hotel!!"
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"Request upper floor if you anticipate opening curtain. We didn't use the self-laundry. Small space if..."
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"no restroom in lobby, breakfast too simple to be called "breakfast", room not clean, no room..."
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"Noise goes through the walls on every floor"
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