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SpringHill Suites by Marriott Lake Charles

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Traveller (70)
Room & Suite (25)
Dining (2)
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Overview
  • Excellent57%
  • Very good25%
  • Average7%
  • Poor6%
  • Terrible5%
Travellers talk about
“sitting area”(10 reviews)
“road noise”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from SpringHill Suites by Marriott Lake Charles
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Offers from SpringHill Suites by Marriott Lake Charles
Special Offer: Member Rates
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (312)
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311 results
Traveller rating
175
77
23
20
16
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Time of year
LanguageEnglish
175
77
23
20
16
Show reviews that mention
All reviewssitting arearoad noisethe hotel offersseparate roomsoatmealsofa bedexcellent hoteleasy accessfront desk stafffree breakfastwould recommend this hotel to anyonehot tubprien lakefree shuttlethe breakfast areanice roomgolden nugget
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1 - 5 of 311 reviews
Reviewed yesterday via mobile

We stay Memorial Day weekend and the room was spacious nice and clean. However beds not comfortable as I would have like very noisy and pool was trashed and not usable or clean was disappointing would have liked to been able to utilize as was...More

Thank Michelle G
Reviewed 1 week ago via mobile

Family get together so had rooms reserved next door to each other. Someone in our room when we arrived. Moved on down hall away from family. Room needs TLC.......A LOT! Sofa soiled and old. Shower needs good mold removal. Door did not close so water...More

Thank Pat S
Response from Jessica S, Operations Manager at SpringHill Suites by Marriott Lake CharlesResponded 1 week ago

Dear Pat S, I apologize for your recent experience at our hotel. Please call our General Manager, Janet Paxton, at the hotel, so we can personally apologize for your stay and learn more information to correct any issues for future guests.

Reviewed 1 week ago via mobile

The staff was friendly, but the room was very soiled. Stained floors, stained/mold in shower, lamps falling over, stained furniture, etc. After reading all the reviews, we thought we were getting a well kept hotel. As a rewards member with Marriott, I’ve always been pleased...More

Thank DannyLSU
Response from Janet P, General Manager at SpringHill Suites by Marriott Lake CharlesResponded 1 week ago

Dear DannyLSU, Thank you for taking the time to leave a review on your stay with us. We appreciate all feed-back as it helps us to improve in the areas that we need! I do want to apologize that you were not happy with your...More

Reviewed 1 week ago

My room was great, loads of space and a nice separate seating area. The room was clean and well presented. Wifi was OK, but a little bit slow. The shower was a bit weak and none of the adjustable spray options get you very wet....More

Thank twistedwheelnut
Response from Janet P, General Manager at SpringHill Suites by Marriott Lake CharlesResponded 1 week ago

Dear Twistedwheelnut, Thank you for taking the time out to leave us a review. We appreciate all your kind words and look forward to seeing you again in the future.

Reviewed 1 week ago

This is the second time that I have stayed at this particular hotel in 2 months. There was no hot water during both stays. I thought the first time was a fluke, but obviously this is an on-going issue. The front desk staff was rude...More

1  Thank 619christinec619
Response from Janet P, General Manager at SpringHill Suites by Marriott Lake CharlesResponded 1 week ago

Good Afternoon, We do thank you for taking the time to leave us a review of your stay with us. We appreciate all feed back from guest, without your feed back we are not allowed the opportunity to fix our downfalls. A lot of the...More

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About
Amenities
Top amenities
Pool
Free Parking
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$100 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Lake Charles
#2 Family Hotel in Lake Charles
#2 Business Hotel in Lake Charles
#3 Best Value Hotel in Lake Charles
#3 Casino Hotel in Lake Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Details
Price range
US$100 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Lake Charles
#2 Family Hotel in Lake Charles
#2 Business Hotel in Lake Charles
#3 Best Value Hotel in Lake Charles
#3 Casino Hotel in Lake Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
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Traveller (70)
Room & Suite (25)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Pat S
19 May 2018|
AnswerShow all 3 answers
Response from Janet P | Property representative |
Good Morning Pat S, I am very sorry to hear that you did not enjoy my hotel. I would like to inform you that we are undergoing renovations to upgrade our property and guest rooms. I do wish to compensate you with points for... More
0
Votes
Mrjid1301
21 April 2017|
Answer
Response from Elizabeth B | Reviewed this property |
No shuttle service to airport. Still ask. Driver's maybe slow that day , of your request ? worth a shot..
0
Votes
Room Tips
"Rooms opposite of Rt 210 should be quieter"
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"a room oposite the freeway- did get a little noise"
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"Ask for even numbered rooms. Odd numbered rooms are only a few feet from a busy interstate and noisy all..."
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"....maybe not close to the elevators...:-)"
Read review
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